Quality-Impact Assessment of Software Systems

• Runtime monitoring and assessment of software products, features, and requirements allow product managers and requirement engineers to verify the implemented features or requirements, and validate the user acceptance. Gaining insight into software quality and impact of the quality on user facilitates interpretation of quality against users' acceptance and vice versa. The insight also expedites root cause analysis and fast evolution in the case of threatening the health and sustainability of the software. Several studies have proposed automated monitoring solutions and assessment, however, none of the studies introduces a solution for a joint assessment of software quality and quality impact on users. In this research, we study the relation between software quality and the impact of quality on Quality of Experience (QoE) of users to support the assessment of software products, features, and requirements. We propose a Quality-Impact assessment method based on a joint analysis of software quality and user feedback. As an application of the proposed method in requirement engineering, the joint analysis guides verification and validation of functional and quality requirements as well as capturing new requirements. The study follows a design science approach to design Quality-Impact method artifact. The Quality-Impact method has been already designed and validated in the first design cycle. However, next design cycles will contribute to clarify problems of the initial design, refine and validate the proposed method. This paper presents the concluded results and explains future studies for the follow up of the Ph.D. research.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Programvaruteknik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Software Engineering (hsv//eng)

Nyckelord

analytics

Quality of Experience

quality requirements

requirement elicitation

requirement monitoring

software quality

user feedback

Computer software selection and evaluation

Product design

Quality of service

Requirements engineering

Quality of experience (QoE)

Quality control

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)