Change Work in Organisations : Some Lessons Learned from Information Systems Development

• In change work we have the ambition to improve or enhance different activities within a specific situation or context. We can think of e.g. changes in society, in organisations or in family life. In this case the focus will be on change work in organisations; private companies as well as in public services. Change work implies a purposeful growth and development of organisations. This development work can be performed by operating in networks (inter-organisational change) or accomplished by undertaking individual measures (intra-organisational change).By information systems development we mean analysis, design and implementation of useful IT artifacts to support some kind of business in organisations. By IT artifacts we mean the use of hardware and software solutions to improve the business activities within and between organisations. The IT artifacts can be of a varied character - for example we can create information systems in organisations by using bespoke (tailor-made) software, application packages or component-based solutions. We are here focusing on computer-based systems for developing and changing the situation in concrete business cases.My perception of the ISD field can be described in many different ways. In this case, I have chosen to present my strongest impressions from working with information systems development as lessons learned for change work in organisations. This an attempt to explore essential patterns or fundamental principles for business development grounded in theory and practice. The lessons learned are summarised in 10 points and the order between them is approximately how they appeared to me over the years.Lesson 1: Proceed from User NeedsLesson 2: Apply Methods and ModelsLesson 3: Consider Different PerspectivesLesson 4: Understand the Current State Change to a Better SituationLesson 5: Use Appropriate EnablersLesson 6: Time is Critical for ChangeLesson 7: Pay Attention to a Life Cycle PhilosophyLesson 8: Reuse Successful SolutionsLesson 9: Discover Reality by PrototypingLesson 10: Promote Business in Manageable Steps

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Nyckelord

business development

change work

enabler

information systems development

IT artifacts

lessons learned

life cycle

methods

perspective

promote business

prototyping

time concept

user needs

Information Systems

Informatik

Publikations- och innehållstyp

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