SwePub
Sök i LIBRIS databas

  Utökad sökning

onr:"swepub:oai:DiVA.org:kau-41527"
 

Sökning: onr:"swepub:oai:DiVA.org:kau-41527" > Design for Value Co...

Design for Value Co-Creation : Exploring Synergies Between Design for Service and Service Logic

Wetter-Edman, Katarina, 1971- (författare)
Karlstads universitet, Centrum för tjänsteforskning, Karlstad Univ, Serv Res Ctr, CTF, S-65188 Karlstad, Sweden.
Sangiorgi, Daniela, (författare)
Univ Lancaster, ImaginationLancaster, Lancaster LA1 4YW, England.
Edvardsson, Bo, 1952- (författare)
Karlstads universitet, Centrum för tjänsteforskning
visa fler...
Holmlid, Stefan, (författare)
Linkoping Univ, Dept Comp & Informat Sci, S-58183 Linkoping, Sweden.
Gronroos, Christian, (författare)
Hanken Sch Econ, Dept Mkt, Helsinki 00101, Finland.
Mattelmaki, Tuuli, (författare)
Aalto Univ, Sch Arts Design & Architecture, Dept Design, Helsinki 00076, Finland.
Grönroos, Christian (författare)
Mattelmäki, Tuuli (författare)
visa färre...
Karlstads universitet Fakulteten för humaniora och samhällsvetenskap (from 2013). Centrum för tjänsteforskning. (creator_code:org_t)
Karlstads universitet Fakulteten för ekonomi, kommunikation och IT. Centrum för tjänsteforskning. (creator_code:org_t)
visa fler...
Göteborgs universitet Konstnärliga fakulteten. Högskolan för design och konsthantverk. 
visa färre...
2014
Engelska.
Ingår i: Service Science. - 2164-3962. ; 6:2, s. 106-121
  • Tidskriftsartikel (refereegranskat)
Abstract Ämnesord
Stäng  
  • This paper aims to bridge recent work on Service Logic with practice and research in the Design for Service to explore whether and how human-centered collaborative design approaches could provide a source for interpreting existing service systems and proposing new ones and thus realize a Service Logic in organizations. A comparison is made of existing theoretical backgrounds and frameworks from Service Logic and Design for Service studies that conceptualize core concepts for value co-creation: actors, resources, resource integration, service systems, participation, context, and experience. We find that Service Logic provides a framework for understanding service systems in action by focusing on how actors integrate resources to co-create value for themselves and others, whereas Design for Service provides an approach and tools to explore current service systems as a context to imagine future service systems and how innovation may develop as a result of reconfigurations of resources and actors. Design for Service also provides approaches, competences, and tools that enable involved actors to participate in and be a part of the service system redesign. Design for value co-creation is presented using this model. The paper builds on and extends the Service Logic research first by repositioning service design from a phase of development to Design for Service as an approach to service innovation, centered on understanding and engaging with customers' own value-creating practices. Second, it builds on and extends through discussing the meaning of value co-creation and identifying and distinguishing collaborative approaches for the generation of new resource constellations. In doing so, the collaborative approaches allow for achieving value co-creation in designing.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)
HUMANIORA  -- Konst -- Design (hsv//swe)
HUMANITIES  -- Arts -- Design (hsv//eng)
SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)
SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

Företagsekonomi
Business Administration
service design
design for service
service logic
service innovation
resource integration
value co-creation
service system
co-design
co-creation
service design; design for service; service logic; service innovation; resource integration; value co-creation; service system; co-design; co-creation

Publikations- och innehållstyp

art (ämneskategori)
ref (ämneskategori)

Hitta via bibliotek

Till lärosätets databas

 
pil uppåt Stäng

Kopiera och spara länken för att återkomma till aktuell vy