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Management services - A framework for design

Weigand, H. (författare)
Johannesson, Paul, (författare)
KTH, Data- och systemvetenskap, DSV
Andersson, Birger, (författare)
KTH, Data- och systemvetenskap, DSV
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Jayasinghe Arachchige, J. (författare)
Bergholtz, Maria, (författare)
KTH, Data- och systemvetenskap, DSV
Jayasinghe Arachchig, Jeewanie, (författare)
Tilburg Univresity, ,
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KTH Skolan för informations- och kommunikationsteknik (ICT). Data- och systemvetenskap, DSV. (creator_code:org_t)
Stockholms universitet Samhällsvetenskapliga fakulteten. Institutionen för data- och systemvetenskap. (creator_code:org_t)
2011
Engelska.
Serie: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 0302-9743
Ingår i: 23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011. - 9783642216398 ; s. 582-596
  • Konferensbidrag (refereegranskat)
Abstract Ämnesord
Stäng  
  • The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
NATURAL SCIENCES  -- Computer and Information Science -- Information Systems (hsv//eng)

Nyckelord

autonomic computing
management control
REA
service design
Business demands
Business service
De facto standard
Management service
Operational service
Service management
Service Oriented
Service Oriented Systems
Software services
Wine industry
Design
Information services
Information systems
Ontology
Service oriented architecture (SOA)
Systems engineering
Wine
Information management
SOCIAL SCIENCES Statistics, computer and systems science Informatics, computer and systems science Computer and systems science
SAMHÄLLSVETENSKAP Statistik, data- och systemvetenskap Informatik, data- och systemvetenskap Data- och systemvetenskap
Computer and Systems Sciences
data- och systemvetenskap

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