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Perceived Participa...
Perceived Participation : a Key Factor for Successful Implementation of a New Working Concept
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- Karltun Erlandsson, Anette, 1956- (författare)
- Jönköping University,Linköpings universitet,Industriell arbetsvetenskap,Tekniska högskolan,JTH. Forskningsområde Industriell organisation och produktion
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(creator_code:org_t)
- Institutionen för ekonomisk och industriell utveckling, 2002
- 2002
- Engelska.
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Ingår i: Proceedings of the 34th Annual Congress of the Nordic Ergonomics Society, 1-3 of October 2002, Norrköping, Sweden. - : Institutionen för ekonomisk och industriell utveckling. ; , s. 229-234
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Abstract
Ämnesord
Stäng
- The Swedish Post Office is undergoing large-scale restructuring including outsourcing of the mail service division to an independent market driven organisation. As a consequence of exposure to competition, the local delivery offices were rationalised by introducing a new working concept called “Best Method”. The implementation process varied substantially in terms of success at the local delivery offices. The aim of this paper is to identify factors crucial to the success of the process. The findings emerge from a study performed during autumn 2001 at fifteen local delivery offices in different parts of Sweden. It was carried out by participant observation, 60 in-depth interviews and a questionnaire answered by 524 postal personnel. A number of factors related to a successful implementation process have been identified as vital, such as participation, local and central managerial support and local adaptation of a managerial tool. In order to arrive at a more participative approach, an infrastructure is suggested that will improve information flow and communication both horizontally and vertically in the organisation. This calls for further research activities, which are planned in a second phase.
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Nyckelord
- Post
- mail service
- postmen
- reorganisation
- restructuring
- rationalisation
- participation
- standardisation
- local adaptation
- change process
- Work sciences and ergonomics
- Arbetsvetenskap och ergonomi
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)