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Design for Service comes to Service Logic

Wetter-Edman, Katarina, (författare)
Karlstads universitet, Centrum för tjänsteforskning
Sangiorgi, Daniela (författare)
Edvardsson, Bo, (författare)
Karlstads universitet, Centrum för tjänsteforskning, Karlstads universitet, Handelshögskolan
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Holmlid, S (författare)
Grönroos, C (författare)
Mattelmäki, T (författare)
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Karlstads universitet Fakulteten för humaniora och samhällsvetenskap (from 2013). Centrum för tjänsteforskning. (creator_code:org_t)
Karlstads universitet Fakulteten för humaniora och samhällsvetenskap (from 2013). Handelshögskolan. (creator_code:org_t)
2013
Engelska.
Ingår i: Service Dominant Logic, Network and Systems Theory and Service Science : Integrating three Perspectives for a New Service Agenda, Giannini, Napoli. - Napoli : Giannini Editore. - 9788874316847
  • Konferensbidrag (refereegranskat)
Abstract Ämnesord
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  • Purpose: This article aims to bridge recent work on Service Logic with practice and research in Design for Service to explore if and how human-centered participatory design approaches could provide an ideal source for interpreting existing service systems, proposing new ones and thus realize service logic in organizations.Design/methodology: This paper compares existing theoretical backgrounds and frameworks from Service Logicand Design for Service studies that conceptualize core concepts for value co-creation: actors, resources, resource integration, participation, context and experience.Findings: Service Logic provides a framework to understand service systems in action by focusing on how actors integrate resources to co-create value, while Design for Service provides an approach and tools to analyze current service systems in context to imagine future service systems and how innovation may develop as a result of reconfigurations of resources and actors. Design for Service also provides frameworks, competence and tools enabling involved actors to participate in and be part of the service system re-design. Based in this the model Design for value co-creationis presented.Research implications: The authors bridge service research studies with Design for Service, articulating how Design for Service could be a key factorin realizing Service Logic in organizations. Emerging research questions and potentials for interdisciplinary work are part of our final conclusions.Originality/value: The paper extends the Service Logic literature by 1) repositioning service design from a phase of development to Design for Serviceas an approach to service innovation centered on understanding and engaging with customers’ own value creating practices 2) extends the meaning of value co-creationto include collaborative approaches for generation of new resource constellations and through this process achieving value co-creation in designing.

Ämnesord

SAMHÄLLSVETENSKAP  (hsv//swe)
SOCIAL SCIENCES  (hsv//eng)
SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)
SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

Service design
Design for Service
Service Logic
Service innovation
value co-creation

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