The New Economy of Intangible Resources in Management Control: BI in Action : (Re-)think and Improve the Way Work is Done

• My thesis proposal “The New Economy of Intangible Resources in Management Control: Business Intelligence (BI) in Action - (Re-)think and Improve the Work is Done” suggests that IT, especially business intelligence and big data, are creating a competitive advantage and strengthens the intangible resources - especially information and communication as the precondition of knowledge (Ibekwe-SanJuan, 2013).This new view makes it necessary for organizations to rethink the role of controllers and managers (Lindvall, 2009). The traditional view is driven by number-crunching and this paper suggests a view which is strongly connected towards data, applied statistics, computer science and the understanding and communication of business needs. To underpin this the paper builds on an adaptation of a scientific framework which highlights the relationship between strategy, enterprise systems and controller/manager.The following research question and one sub-question are going to be answered: How is BI enabling information, communication and knowledge? How does BI support the utilization of intangible resources and the work of managers/controllers?By using work shadowing, semi-structured interviews and documentation within IBM, EMC, Scania and Damiler (suggested cases), paper 1 investigates the relationship between business intelligence and the controller/manager to analyze the usage of intangible resources such as information, communication and knowledge.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)

Nyckelord

Business Processes

Business Intelligence

Embedded IT

Empowerment

Habits and Routines

IT-system

Management processes

Organizational routines

Process Improvement

Intangible Resources

Strategy

ICT

Information Technology

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