SwePub
Sök i LIBRIS databas

  Utökad sökning

onr:"swepub:oai:lup.lub.lu.se:82471392-b1e9-420f-ad24-e491db354cd6"
 

Sökning: onr:"swepub:oai:lup.lub.lu.se:82471392-b1e9-420f-ad24-e491db354cd6" > Defining the ERP an...

Defining the ERP and CRM Integrative Value

Ruivo, Pedro (författare)
Mestre, André (författare)
Johansson, Björn, (författare)
Lunds universitet, Lund University, Ekonomihögskolan, Lund University School of Economics and Management, LUSEM, Institutionen för informatik, Department of Informatics
visa fler...
Oliveira, Tiago (författare)
visa färre...
Lunds universitet Institutionen för informatik. (creator_code:org_t)
2014
Engelska.
Ingår i: Procedia Technology - Elsevier. - Elsevier. - 2212-0173. ; 16, s. 704-709
Läs hela texten (fulltext)
visa fler...
Läs hela texten (fulltext)
visa färre...
  • Tidskriftsartikel (refereegranskat)
Abstract Ämnesord
Stäng  
  • The value of IT adoption has been and still is a crucial question for the decision on IT adoption. In this paper we suggest a research model that aims at defining the integrative value of adoption of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. The integrative value is described from the Resource Based View of the firm (RBV) and will be measured as impact on firm performance. The research model suggests six hypotheses that will be tested and analysed with data from a questionnaire among firms that have adopted both ERP and CRM systems in their organization. Due to the nature of the research model and the fact that it has not been tested in the past, the data analysis will be supported by Partial Least Squares (PLS. Our aim with this research project is that it will provide new knowledge on how integration between systems can positively influence value from IT investments, but also how different software such as ERP and CRM provides value to systems integration as well as process integration.

Ämnesord

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

Nyckelord

ERP
CRM
RBV
integrative
value
firm perfomance.

Publikations- och innehållstyp

art (ämneskategori)
ref (ämneskategori)

Hitta via bibliotek

Till lärosätets databas

Sök utanför SwePub

 
pil uppåt Stäng

Kopiera och spara länken för att återkomma till aktuell vy