SwePub
Sök i LIBRIS databas

  Utökad sökning

onr:"swepub:oai:lup.lub.lu.se:88c49bf2-c48a-453d-bed6-95d4e9b8c295"
 

Sökning: onr:"swepub:oai:lup.lub.lu.se:88c49bf2-c48a-453d-bed6-95d4e9b8c295" > The Service Triad: ...

The Service Triad: From mutual harmony to dialectic tension in the service encounter

Andersson Cederholm, Erika, (författare)
Lunds universitet, Lund University, Samhällsvetenskapliga fakulteten, Faculty of Social Sciences, Samhällsvetenskapliga institutioner och centrumbildningar, Departments of Administrative, Economic and Social Sciences, Institutionen för service management och tjänstevetenskap, Department of Service Management and Service Studies
Gyimothy, Szilvia, (författare)
Lunds universitet, Lund University, Samhällsvetenskapliga fakulteten, Faculty of Social Sciences, Samhällsvetenskapliga institutioner och centrumbildningar, Departments of Administrative, Economic and Social Sciences, Institutionen för service management och tjänstevetenskap, Department of Service Management and Service Studies
Lunds universitet Institutionen för service management och tjänstevetenskap. (creator_code:org_t)
2006
Engelska.
  • Konferensbidrag (refereegranskat)
Abstract Ämnesord
Stäng  
  • Models of service encounters are often fraught by reductionism, describing business relationships as mathematical combinations of dyadic constellations. Metaphors of ideal social relationships (marriages or friendships) are highlighted to stress normative aspects of equal, balanced and long-term business partnerships. However, these approaches are limited in their analytical sensitivity, as they cannot address the complexity of multipart relationships, where meanings, roles and relationships are continuously constructed and reconstructed. In order to understand the ambivalent quality of business interactions, this article analyses the corporate travel market by applying Georg Simmel’s depiction of the triad as a specific social form. Triadic constellations and more complex service networks involve dialectic tensions, simultaneously exhibiting for example loyalty and disloyalty, trust and distrust, empowerment and disempowerment. It is argued that a qualitative methodology is more adequate approach to grasp such dynamic and contextual social realities, because (opposed to a quantitative approach) it is not confined to operate with mutually exclusive analytical categories.

Ämnesord

SAMHÄLLSVETENSKAP  -- Annan samhällsvetenskap -- Tvärvetenskapliga studier (hsv//swe)
SOCIAL SCIENCES  -- Other Social Sciences -- Social Sciences Interdisciplinary (hsv//eng)

Nyckelord

hybrid market
service relationships
service triad
corporate travel

Publikations- och innehållstyp

kon (ämneskategori)
ref (ämneskategori)

Till lärosätets databas

Sök utanför SwePub

 
pil uppåt Stäng

Kopiera och spara länken för att återkomma till aktuell vy