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What Do We See Thro...
What Do We See Through the Service-Dominant Lens? Insights from a Swedish Public Service Case
- Westrup, Ulrika, (författare)
- Lunds universitet, Lund University, Samhällsvetenskapliga fakulteten, Faculty of Social Sciences, Samhällsvetenskapliga institutioner och centrumbildningar, Departments of Administrative, Economic and Social Sciences, Institutionen för service management och tjänstevetenskap, Department of Service Management and Service Studies
Lunds universitet Institutionen för service management och tjänstevetenskap. (creator_code:org_t)
- The service-dominant logic in the context of public services has only previously been studied empirically to a very limited degree. The purpose of this article is to provide knowledge of what the theory of service-dominant logic makes visible in public service practice. The empirical material is case concerning a new public service organisation – a service centre. The professionals’ own experiences of how they perform their day-to-day work constitutes the material, which has been gathered in via interviews and focus group interviews. The result shows that the service dominant perspective makes visible: (1) the poor exchange of resources between service systems internally and externally: (2) that deeper knowledge of what is value-creating in different types of services is not made possible in professional day-to-day work: (3) that the approach whereby the organisation offers solutions and the service user receives these retains quantitative and measurable data during follow-up. In implementing the public service-dominant perspective, professional relationships are of crucial significance, thus needing management and co-workership to be in focus.
- SAMHÄLLSVETENSKAP -- Annan samhällsvetenskap -- Tvärvetenskapliga studier (hsv//swe)
- SOCIAL SCIENCES -- Other Social Sciences -- Social Sciences Interdisciplinary (hsv//eng)
- Public service
- Goods-dominant logic
- Service-dominant logic
- Public service-dominant logic
Publikations- och innehållstyp
- kon (ämneskategori)
- ref (ämneskategori)