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Business services "in the making": (De)stabilisation of service definitions during the sourcing process

Selviaridis, Kostas (författare)
Lund University,Lunds universitet,Teknisk logistik,Institutionen för teknisk ekonomi och logistik,Institutioner vid LTH,Lunds Tekniska Högskola,Engineering Logistics,Department of Industrial Management and Logistics,Departments at LTH,Faculty of Engineering, LTH
Agndal, Henrik (författare)
Axelsson, Björn (författare)
 (creator_code:org_t)
Elsevier, 2011
2011
Engelska.
Ingår i: Journal of Purchasing and Supply Management. - : Elsevier. - 1478-4092. ; 17:2, s. 73-86
  • Tidskriftsartikel (refereegranskat)
Abstract Ämnesord
Stäng  
  • Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer–service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process.

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Annan teknik -- Övrig annan teknik (hsv//swe)
ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies -- Other Engineering and Technologies not elsewhere specified (hsv//eng)
TEKNIK OCH TEKNOLOGIER  -- Annan teknik (hsv//swe)
ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies (hsv//eng)

Nyckelord

Service definition
Temporary stabilisation
Service sourcing process
Business services

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Av författaren/redakt...
Selviaridis, Kos ...
Agndal, Henrik
Axelsson, Björn
Om ämnet
TEKNIK OCH TEKNOLOGIER
TEKNIK OCH TEKNO ...
och Annan teknik
och Övrig annan tekn ...
TEKNIK OCH TEKNOLOGIER
TEKNIK OCH TEKNO ...
och Annan teknik
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Journal of Purch ...
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Lunds universitet

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