| 11. |
- Fiedler, Markus, et al.
(författare)
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E-government as co-construction : Networks, accountability, and working relations of technology production and use
- 2003
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Konferensbidrag (refereegranskat)abstract
- The project within which this paper was co-authored focuses on the domain of e-government and is a deliberate attempt by the involved partners to cultivate and expand local and regional spaces for situated innovation, design and development of public services and ICT use in the public sector. Our starting point is e-government understood as co-construction. The project is currently being funded by the Innovative Actions within ERDF, the European Regional Development unding. The partners of the e-overnment arena are public service providers, ICT providers and researchers from a number of different disciplines. In this paper, we focus on communication networks and accountability. Are communication networks enablers or disablers for e-government services, and how can they be held accountable to their users? To what extent might we need to help each other unpack ‘black boxes’ and exchange them for ‘glass boxes’ in communicating with users and across disciplinary boundaries? Using metaphors and models from telecommunications, software engineering, informatics, business administration and human work science, and inspired by the Scandinavian tradition of Participatory Design, we attempt to establish a common basis to explore the evolving technologies and practices in e-government.
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| 12. |
- Marchese, Maurizio, et al.
(författare)
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A participatory design approach for the development of support environments in eGovernment services to citizens
- 2002
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Konferensbidrag (refereegranskat)abstract
- The introduction of eGovernment services and applications leads to major changes in the structure and operation of public administrations. In this paper we describe the work in progress in an Italian project called SPO.T. aimed at the analysis, development, deployment and evaluation of tools and environments to support the people who plan, deliver, use and evaluate user-centred provision of One-Stop-Shop services to citizens. The SPO.T. project has focused on two requirements: 1. the support tools and environments must facilitate the active involvement of all stakeholders in the definition and evolution of eGovernment applications and services, and it is argued that through participatory design changes of structure, process and culture can be delivered effectively; 2. they must embody a set of architecturally coherent resources which reflect the new roles and relationships of public administration and which are sufficiently generic to be relevant to a wide range of local contexts across the community.
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| 13. |
- Wessels, Bridgette, et al.
(författare)
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Creating Synergies Between Participatory Design of E-Services and Collaborative Planning
- 2012
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Ingår i: International Journal of E-Planning Research (IJEPR). - Lisbon : IGI Global. - 2160-9918. ; 1:3, s. 1-16
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Tidskriftsartikel (refereegranskat)abstract
- In this article, the gap between participatory design of services and planning processes is identified. This means that any innovations in service design – whether technological, social, or locality-based – are not fully developed. The authors address the relationship between operational design and strategic planning. The article feeds some of the insights gained from participatory design into debates about collaborative and communicative planning by drawing on two exemplars. One focuses on creating a synergy between designing and planning in transforming neighborhood-based children’s services: the other discusses the design of Web 2.0 for on-line public consultancy for comprehensive planning and for mobile services for disabled people. All require synergies between operational design and strategic planning to support participation in collaborative planning for accessibility in urban spaces. The article shows how the development of design constituencies within various contexts of participatory design provides a vehicle for developing collaborative and communicative planning.
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