| 41. |
- Kowalkowski, Christian, 1978-, et al.
(författare)
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Managing industrial service offerings in global business markets
- 2011
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Ingår i: Journal of business & industrial marketing. - : Emerald. - 0885-8624 .- 2052-1189. ; 26:3, s. 181-192
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Despite the increased focus on industrial services in manufacturing companies, little research to date has focused on understanding the roles of local and central organizations in global service management. In order to address this research gap, the paper investigates how industrial service offerings are developed and managed in multinational manufacturing companies.Design/methodology/approach – A qualitative case study with respondents from two internationally leading manufacturers was conducted. Eight industrial service offerings with different characteristics serve as units of analysis.Findings – A broad portfolio of industrial service offerings implies having a very wide range of skill sets, including both global efficiency and local responsiveness. With specialized and extensive offerings, it becomes more important to have a high level of central-local and product-service integration and to internalize service provision. Furthermore, with global customers, the central service organization needs to assume a more prominent role, initiating both an organizational exploitation of current service capabilities and the exploration of new ones.Research limitations/implications – The main focus was on service offerings performed by high-volume manufacturing companies operating primarily in developed markets.Originality/value – Previous studies of industrial service management in manufacturing companies have not explicitly considered the roles of central and local organizations. Thus, the authors were able to complement the existing theory. The paper promotes a deeper understanding of the complexity of managing service offerings on a global basis.
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| 42. |
- Nordin, Fredrik, 1967-, et al.
(författare)
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Building a new supply chain position : an exploratory study of companies in the timber-housing industry
- 2010
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Ingår i: Construction Management and Economics. - : Taylor & Francis. - 0144-6193 .- 1466-433X. ; 28:10, s. 1071-1083
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we explore challenges in implementing innovations that require that companies establish new positions in a construction supply chain. Based on three in-depth case studies in the Swedish wood-working industry, it is concluded that different challenges arise depending on how the company establishes the new position (through organic growth, collaboration or acquisition), and whether the company moves backwards or forwards in the supply chain. Challenges are path-dependent on previous competencies and relationships, where technology-oriented companies have customer-related difficulties, and market-oriented companies’ challenges mainly arise out of technological solutions. Further challenges appear in establishing new relationships at new positions, and emerge from norms and understandings in established structures. We also elaborate on how managers may approach similar kinds of innovations, and build a new supply chain position in any context.
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| 43. |
- Schiller, Stefan, 1949-
(författare)
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Management accounting in a learning environment
- 2010
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Ingår i: Journal of Accouting & Organizational Change. - Yorks, UK : Emerald Group Publishing Limited. - 1832-5912 .- 1839-5473. ; 6:1, s. 123-148
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - The purpose of this paper is to report on the findings of a study designed to understand how management accounting changes when an organization evolves in a more network-oriented direction, informed by an experiential or integrated approach to learning. Design/methodology/approach – This paper draws on a longitudinal case study initiated by the findings from a previous action research study at a manufacturing plant, the Volvo Floby factory. Findings - By introducing and elaborating on the concept of Local Management Accounting System (LMAS), this paper contributes to the debate about how management accounting reacts to new organizational forms and technologies. Two types of management accounting information are identified: one corresponds to the accountability aspect of accounting – Type 1 information, while Type 2 information refers to problem solving and control. A LMAS is supportive of both local accountability, which draws on valuing skills, and of local problem solving, which relies on decision skills. Research limitations/implications – One of the research implications of this study is that a LMAS may function as an important mechanism for innovation by explicitly integrating the holistic and the analytic dimensions of experiential learning. Practical implications – The reported case illustrates how management accounting may facilitate process innovation in a practical setting. Originality/value - By adopting an experiential learning methodology to develop new knowledge, the production plant studied has succeeded in creating an environment characterized by continuous innovation.
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| 44. |
- Söderlund, Jonas
(författare)
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Knowledge entrainment and project management : The case of large-scale transformation projects
- 2010
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Ingår i: International Journal of Project Management. - : Elsevier. - 0263-7863 .- 1873-4634. ; 28:2, s. 130-141
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Tidskriftsartikel (refereegranskat)abstract
- An increasing number of change processes and initiatives are organized and implemented as projects, often through the formation of large-scale transformation projects (LST). involving a great number of specialists, departments, partners, development work, and knowledge bases. The theoretical foundation that supports the choice of managing change as projects and, in effect. the role of project management has received surprisingly little attention in the Current literature, In this paper, we present a model where the success of change initiatives is explained by the quality of project management, which in turn is determined by the quality of knowledge integration. The Outlined model highlights knowledge integration as a process determined by the scope and speed of change, which typically result in problems with synchronization of activities within an LST project. Our model draws oil the idea of knowledge entrainment to explain the fact that different parts (organizations, teams, individuals) tend to develop different time orientations and hence rely on different cycles of knowledge processes. This has important effects oil the absorptive capacity of the involved parts of the project and the amount of information and knowledge that the project can digest. This paper discusses different knowledge-entrainment mechanisms and their effects on the role and practice of project management. Empirical data from an LST project in Posten. one of Northern Europes largest messaging and logistics operators, illustrate the model. The paper contributes to the analysis of the relationships between knowledge integration and time, particularly in LST projects.
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| 45. |
- Liu, Yang, et al.
(författare)
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Competitiveness development of Chinese manufacturing enterprises in global context for crisis management
- 2010
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Ingår i: International Journal of Management and Enterprise Development. - : InderScience Publishers. - 1468-4330 .- 1741-8127. ; 9:1, s. 87-115
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Tidskriftsartikel (refereegranskat)abstract
- This paper connects previous research in global competitiveness analysis, taking the impact of global financial crisis into account, to evaluate how manufacturing companies are able to manage crisis by adjusting their manufacturing strategy and transformational leadership together with technology level to improve operational competitiveness performance. It develops a theoretical approach of integrating the core factors which influence the operational competitiveness performance, i.e. manufacturing strategy, and transformational leadership with technology level, into conceptual analytical models to evaluate overall competitiveness. The empirical studies are focused to case companies in the most dynamic market - China, especially large- and medium-sized manufacturing enterprises, and compare their operational performances in global context. The overall competitiveness of multiple cases are studied using the proposed analytical models to conclude the experience of crisis management, which can become a model for crisis management studies of companies globally as well as foreign companies in China.
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| 46. |
- Elg, Mattias, et al.
(författare)
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The role of quality managers in contemporary organisations
- 2011
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 22:8, s. 795-806
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Tidskriftsartikel (refereegranskat)abstract
- A key question for firms nowadays is how to organise work with quality management. This naturally includes the role of the quality managers and it appears as if the profession of quality managers is at a crossroads. Alternatives are that the role of a quality manager broadens to include quality at a strategic level in the firm and that Six Sigma specialists and Lean Production managers drive the development of quality management in the future. In this paper, we present the results from a survey of 212 quality managers in Swedish organisations. The purpose is to contribute to an understanding of how the management of quality is designed and practised in contemporary organisations. This study shows that a quality manager's operational responsibility is quite narrowly defined. The agenda of the quality manager is mainly related to quality standards, such as ISO 9000 and environmental management systems. These programmes frame the work of the quality manager, which in many cases leaves other programmes, such as Six Sigma and Lean Production, to other departments or parallel improvement structures.
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| 47. |
- Löfgren, Martin, 1975-, et al.
(författare)
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Theory of Attractive Quality and Life Cycles of Quality Attributes
- 2011
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Ingår i: The TQM Journal. - Bingley, UK : Emerald Group Publishing Limited. - 1754-2731 .- 1754-274X. ; 23:2, s. 235-246
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this study is to shed further light on the dynamics of quality attributes, as suggested by the theory of attractive quality. The study aims to investigate the existence of the life cycle for successful quality attributes and to identify alternative life cycles of quality attributes.Design/methodology/approach – The research is based on two surveys in which a total of 1,456 customers (708 in 2003 and 748 in 2009) participated in the classification of quality attributes. In particular, the study investigated how customers perceived 24 particular packaging attributes at two points in time, in 2003 and 2009.Findings – The study identified three life cycles of quality attributes: successful quality attributes, flavor-of-the-month quality attributes, and stable quality attributes. The research also extends the theory of attractive quality by identifying the reverse movement of certain quality attributes; that is, that a quality attribute can take a step backwards in the life cycle of successful quality attributes through, for instance, a change in design.Originality/value – The paper provides empirical evidence for the existence of several alternative life cycles of quality attributes. The results of the empirical investigation increase the validity of the theory of attractive quality, which is important, given the limited amount of research that has attempted to validate the fundamentals of the theory of attractive quality.
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| 48. |
- Hillman, Karl, et al.
(författare)
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Fostering sustainable technologies : A framework for analysing the governance of innovation systems
- 2011
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Ingår i: Science and Public Policy. - : Beech Tree Publishing. - 0302-3427 .- 1471-5430. ; 38:5, s. 403-415
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Tidskriftsartikel (refereegranskat)abstract
- The development and diffusion of technological innovations need governing in order to contribute to societal goals related to sustainability. Yet, there are few systematic studies mapping out what types of governance are deployed and how they influence the development and diffusion of sustainable technological innovations. This paper develops a framework for analysing the role of governance in innovation systems aimed towards sustainability. The framework is based on the literatures on governance, technological innovation systems and socio-technical transitions. We foresee empirical studies based on the framework that may serve as a needed input into governance processes. © Beech Tree Publishing 2011.
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| 49. |
- Karabag, Solmaz Filiz, 1972-, et al.
(författare)
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The Limits of R&D Internationalization and the Importance of Local Initiatives: Turkey as a Critical Case
- 2011
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Ingår i: World Development. - : Elsevier. - 0305-750X .- 1873-5991. ; 39:8, s. 1347-1357
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Tidskriftsartikel (refereegranskat)abstract
- The growth of Randamp;D in East Asia has triggered the notion of a new innovation geography, where Randamp;D is no longer a privilege of the traditional OECD countries. What does this mean for mid-sized emerging economies, without the scale advantages and bargaining power of India or China? This paper uses Turkey as a case to examine the continual unevenness of international Randamp;D investments. By analyzing opportunities and limitations for local initiatives in the telecommunications, pharmaceutical, and automotive industries the paper finds that active private capital, a sufficient scale of production, and focused public policies are needed to attract international Randamp;D.
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| 50. |
- Windahl, Charlotta, 1973-, et al.
(författare)
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Integrated solutions from a service-centered perspective : Applicability and limitations in the capital goods industry
- 2010
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Ingår i: Industrial Marketing Management. - : Elsevier. - 0019-8501 .- 1873-2062. ; 39:8, s. 1278-1290
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Tidskriftsartikel (refereegranskat)abstract
- Although advanced services, or so called integrated solutions, have increasingly received attention in the literature, no coherent body of literature exists, and the relational dimensions and consequences of integrated solutions are not explored in detail. Based on the emerging literature, we develop a framework identifying four different categories of integrated solutions: rental, maintenance, operational and performance offerings. We also compare and contrast the service- and the goods-centered logics with the logic of integrated solutions, and thereby show how the reciprocal interdependencies increase between customers and suppliers. We explore these interdependencies further in three case studies of firms experimenting with integrated solutions, and identify dependencies related to process knowledge, process optimization, and process operations. The paper shows that rather than moving along a linear continuum from goods to services, firms developing integrated solutions need to balance elements of both goods- and service-logics, as well as manage the increased customer – supplier interdependencies that integrated solutions entail.
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