| 31. |
- Eriksson, Nomie, 1955-
(författare)
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Organizing for Development Work in Healthcare Organizations : A study of Quality Methods for Reliable Care
- 2015
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Ingår i: 23rd Nordic Academy of Management Conference. ; , s. 138-138
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Konferensbidrag (refereegranskat)abstract
- Healthcare professionals are involved in development work that is always present in healthcare organisations. They are required to participate when quality methods such as Lean and Six Sigma are introduced in hospitals’ clinical practises. The purpose of this paper is to explore how development work in terms of providing reliable care are perceived by nurses and physicians when quality methods are implemented in clinical practises. The data consist from in-depth, semi-structured interviews with seventeen nurses and ten physicians at two hospitals in western Sweden. A qualitative research method was used. The interviews were analysed in the search for underlying themes that reflect their perception and evaluation of the quality methods and their possibility to increase the reliability in healthcare. The confidence between nurses and physicians was essential for creating and maintaining supportive relationships and reliable systems. Reliable care seemed to be more of the result of the dedication and professionalism than the result of the applied quality methods. Reliability in healthcare seemed to flow from work attitudes, commitment and continuous development work as much as from quality methods. In general, the professionals more emphasized the importance of teamwork and cooperation as ways to develop healthcare.
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| 32. |
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| 33. |
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| 34. |
- Andersén, Jim, et al.
(författare)
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The relationship between employee well-being and firm performance : A resource-based analysis
- 2012
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Ingår i: Proceedings of the 12th Annual Hawaii International Conference on Business. - : Hawaii International Conference on Business. ; , s. 719-724
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Konferensbidrag (refereegranskat)abstract
- Enhancing the wellbeing of employees is a key feature of human resource management (HRM) and numerous HRM-practices to strengthen the wellbeing of co-workers have been developed. Although the benefits for the employees of such practices are obvious, the relationship between employee wellbeing and firm performance is unclear. In order to strengthen this relationship some studies have extended the concept of firm performance by including additional "soft" dimensions of performance. However, investing in wellbeing is, of course, associated with costs and several scholars argue that investments in the wellbeing of employees can be regarded as any other investment and from an owner's perspective it is essential to get a return on the investment. In the field of strategic HRM (SHRM), some attempts have been made to analyze the relationship between wellbeing, firm resources and firm performance. Most studies have, however, focused on the relationship between specific HRM-activities and firm performance or certain aspects of resource features. For example, how the wellbeing of employees can enhance the retention of human resources or how wellbeing can stimulate intrapreneurship and thereby generate short-term increases in profits. Thus, few studies have analysed the relationship between wellbeing, competetive advantages and performance from a holistic approach. Consequently, in this paper we present a resource-based analysis of the relationship between the wellbeing of employees and firm performance. We present three propositions regarding the relationship between wellbeing, resources and firm performance. These propositions illustrate the complexity of the relationship by discussing why wellbeing can enhance as well as reduce firm performance.
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| 35. |
- Durst, Susanne, et al.
(författare)
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A framework for using social media channels in knowledge exchange with customers
- 2015
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Ingår i: Proceedings of the LWA 2015 Workshops. ; , s. 272-278
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Konferensbidrag (refereegranskat)abstract
- Social media channels become more and more important for serviceproviders in contacting customers. Given the variety of offers it is important tounderstand the contribution of social media channels to knowledge exchangewith customers. We analyse the requirements of customer contact in service provisionand develop a framework how different social media channels can be usedfor knowledge exchange. In particular, we show from the perspective of serviceproviders how these organisations may apply different social media channels indifferent stages of service processes.
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| 36. |
- Schuller, Bernd-Joachim, et al.
(författare)
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Competitiveness of Nations in the Global Economy : Is Europe Internationally Competitive?
- 2009
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Ingår i: The International Scientific Conference - Economics and Management 2009. - : Kaunas University of Technology. ; , s. 934-939
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Konferensbidrag (refereegranskat)abstract
- The Lisbon Agenda from 2000 aims to make the European Union the most competitive economy in the world in 2010. This paper discusses the concept of international competitiveness of nations. While journalists and politicians believe that it is important for a country to be competitive, economist have often a different opinion. The World Economic Forum (WEF) presents two indices: the Global Competitiveness Index (GCI) and the Business Competitiveness Index (BCI). While Europe and the EU on average seem to be not very competitive, several of the European countries are internationally highly ranked. For the WEF a consequence of competitiveness is high standard of living. The paper shows that several of the European countries belong to the ones with the highest living standard in the world. In the sample, 40 European and 4 non-european countries are included. Finally, it could be shown that the correlation coefficients between the rankings of GCI, BCI and living standards are high and positive.
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| 37. |
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| 38. |
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| 39. |
- Abraha Gebrekidan, Desalegn, et al.
(författare)
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Managing Cultural Differences in International Business Operations : A Perspective from Europe
- 2014
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Ingår i: Proceedings of 6th Annual American Business Research Conference 9 -10 June 2014, Sheraton LaGuardia East Hotel, New York, USA. - : World Business Institute Australia. - 9781922069528
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Konferensbidrag (refereegranskat)abstract
- While the advantages of globalization are numerous, (including economies of scale in research and development, production, marketing, access to large and many markets, access to new ideas, technologies, competencies, resources), globalization also brings with it new challenges. Cultural differences arguably being one of the most important of these challenges. Literature suggests that cultural differences and the firms’ ability to deal with them have a significant impact on firms’ operations as well as performance. Against this background, this study explores the relationship between cultural differences and the effectiveness of international business operations. The data is drawn from a sample of North European firms operating in diverse foreign markets. The findings show that for the European firms in our sample the learning, in the main, tended to take place 'by doing' over time. The paper concludes with managerial implications.
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| 40. |
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