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Träfflista för sökning "hsv:(SAMHÄLLSVETENSKAP) hsv:(Medie och kommunikationsvetenskap) hsv:(Kommunikationsvetenskap) ;conttype:(refereed);pers:(Falkheimer Jesper)"

Sökning: hsv:(SAMHÄLLSVETENSKAP) hsv:(Medie och kommunikationsvetenskap) hsv:(Kommunikationsvetenskap) > Refereegranskat > Falkheimer Jesper

  • Resultat 1-10 av 68
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  • Falkheimer, Jesper, et al. (författare)
  • Digital Media and New Terrorism
  • 2016
  • Ingår i: Strategic Communication, Social Media and Democracy: The Challenge of the Digital Naturals. - 9781138841161
  • Bokkapitel (refereegranskat)
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  • Zhao, Hui, et al. (författare)
  • Crisis Communication in China: A Social Constructionist Approach
  • 2016
  • Konferensbidrag (refereegranskat)abstract
    • Crisis communication is a field dominated by functionalist and objectivist perspectives even though there are exceptions. With a departure in an alternative epistemology – social construc-tionism – this paper provides a reflective approach to understand crisis communication as a contextual and cultural construction process. Focusing on the social construction of crisis brings a much-needed approach to the field of crisis communication in China. China has en-tered a “risk society” with frequent occurrences of high-profile crises, while the existence of differing and conflicting “public opinion fields” bring consensus and problems of trust in the public sphere. To address these issues, the social constructionist approach focus on the percep-tual aspect of crisis by examining how social reality is produced and reproduced through communication during crisis. Based on a social constructionist epistemology, this paper pro-poses a three-theme analytical framework for future research and practice in crisis communi-cation in China: (1) public perspective, (2) proactive and interactive approach, and (3) com-munity-focused approach.
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  • Blasco, Lorena, et al. (författare)
  • Crisis communication in service ecosystems : perspectives and future challenges
  • 2022
  • Ingår i: Journal of Service Management. - 1757-5818. ; 33:4/5, s. 601-613
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose: The purpose of this article is to offer new insights into crisis communication in service ecosystems. The authors present a framework to conceptually categorize service crises and then analyze key aspects of crisis communication among different stakeholders in a service ecosystem. Design/methodology/approach: Building on crisis communication and service ecosystems research, we propose a framework to better understand crisis communication during service crises in service ecosystems. In doing so, we propose a typology of service crisis in service ecosystems and identify the main factors of crisis communication under the lens of the Rhetorical Arena Theory (RAT). Findings: This article integrates communication theory and service research in the area and identifies different key dimensions to gain a deeper understanding of crisis communication in service ecosystems. Moreover, and building on RAT, several research lines are recommended in order to explore further macro (i.e. the role and interactions between different stakeholders in the event of a crisis) and micro (i.e. individual aspects related to the context, media, genre and text) dimensions, and their importance during the communication process. Originality/value: Our framework offers a typology of service crises and suggests the importance of considering a multi-actor, multi-channel perspective in communication when a crisis occurs in order to monitor and avoid the potential negative impact for both the organization's recovery and the service ecosystem evolution afterward.
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