| 1. |
- Carstensen, Peter H., et al.
(författare)
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"Here is the knowledge-where should I put it?" : Findings from a study of how knowledge spaces are used within a support group
- 1999
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Ingår i: Proceedings. IEEE 8th International Workshops on Enabling Technologies. - : IEEE. ; , s. 223-231
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Konferensbidrag (refereegranskat)abstract
- In order to design useful knowledge media spaces to knowledge workers it is essential that we understand the nature of the work conducted and the knowledge applied in real settings. This paper reports from a study of how a group of quality assurance specialists gather, structure and distribute information and knowledge. Based on the findings a number of overall requirements for knowledge mediaspaces are identified and discussed. The essential findingswere that information and knowledge are created and handled in many different ways and have many differentforms. The core issues of our lessons learned so far are that we carefully need to consider knowledge media spaces both in terms of communication channels and knowledge archives. Knowledge media spaces should be seen as spaces in which knowledge and information is exchanged, filed,retrieved, presented and refined by actors having different vocabulary and perspectives on the knowledge. These characteristics must be taken into account when designing IT and multimedia based knowledge media spaces.
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| 2. |
- Gellerstedt, Martin, 1966-, et al.
(författare)
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Do Municipal Facebook Performance and Citizen Satisfaction go Hand in Hand?
- 2020
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Ingår i: Electronic Journal of e-Government. - : Academic Conferences and Publishing International Limited. - 1479-439X. ; 18:2, s. 30-42
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Tidskriftsartikel (refereegranskat)abstract
- This paper examines the relation between municipalities' social media performance and citizen satisfaction withthe municipality. An observational study was conducted, based on four different Swedish national public data sources. Thestudy shows that municipalities' Facebook performance is correlated to citizens' satisfaction with living in the municipalityand with satisfaction with municipal service provision. There was however no significant relationship between Facebookperformance and satisfaction with transparency and influence from a citizen perspective. In conclusion, one importantimplication of the study is that citizen perception regarding whether a municipality is a good place to live in or not is related to the use of social media for promoting the municipality. Furthermore, a relation between satisfaction and citizenperception of government service performance implies that social media could be valuable for interaction and co-creation.Finally, an implication is that usage of social media and the potential relationship to trust, influence and transparency mustbe further elaborated and studied. Overall, our recommendation is that municipalities and their citizens may benefit fromwell thought-out strategies of how to use social media for marketing, interaction and co-creating.
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| 3. |
- Lundh Snis, Ulrika, 1970-, et al.
(författare)
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Crossing Boundaries Through Work-integrated Knowledge Communities
- 2003
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Ingår i: E-Learn. - San Diego, CA : Association for the Advancement of Computing in Education (AACE). - 9781880094501 ; , s. 1707-1710
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Konferensbidrag (refereegranskat)abstract
- This paper reports from the preliminary lessons learned of an action case study in which learning initiatives in a business organisation are investigated. The main question is abouthow to integrate knowledge and learning processes in business work processes? We are at present facing the challenge of integrating an actual business work process with an sustainable knowledgeand learning process in an on-going action case research project together with a company withinthe chemical industry. We argue for a greater appreciation of informal learning processes as powerful complements to formal training and capability building. The implications from the casestudy so far, are that the business processes need to reconsider its learning capacity from the pointof view of actual work practice. We propose the vision of a work-integrated knowledge community that is facilitated by crossing boundaries in the daily work practice of business organisations
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| 4. |
- Bergquist, Magnus, 1960, et al.
(författare)
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Practising Peer Review in Organizations: a Qualifier for Knowledge Dissemination and Legitimization
- 2001
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Ingår i: Journal of Information Technology. - London : SAGE Publications. ; 16:2, s. 99-112
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Tidskriftsartikel (refereegranskat)abstract
- A key issue in many organizations is how to disseminate information in an effective way and, more importantly, how to make use of this information in order to create new knowledge. One way of addressing this problem is to focus on how information is socially transformed into knowledge. This includes how knowledge is handled in practice and how the knowledge produced is qualiŽ ed as being something worth knowing and acting upon. Two well-established practices for doing this are the refereeing system and the peer review process. These are used in scientiŽ c communities as a means of validating and legitimating knowledge, for example by reviewing journal papers before publishing or project proposals before granting funds, etc. This paper argues that peer review is a useful concept when looking at knowledge creation and legitimization in organizations. The social meaning of peer review is to legitimize new knowledge by organizationally sanctioning it and thereby creating a platform for collective sense making. This paper uses an example from a Ž eld study in a pharmaceutical company in order to illustrate this argument. The study took place in a quality support department where the quality of health care products and processes was assessed. The organization had a need for fast and reliable updating of information that could in uence how the production process of pharmaceuticals should be carried out. In order to cope with these problems the department established an ‘evaluation loop’, which shared several characteristics with the peer review process.
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| 5. |
- Bernhard, Iréne, 1953-, et al.
(författare)
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Degree of Digitalization and Citizen Satisfaction : A Study of the Role of Local e-Government in Sweden
- 2018
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Ingår i: Electronic Journal of e-Government. - : Academic Conferences and Publishing International Limited. - 1479-439X. ; 16, s. 59-71
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Tidskriftsartikel (refereegranskat)abstract
- The aim was to investigate whether there is a relationship between degree of e-government in Swedish municipalities and perceived satisfaction among citizens generally. This is a large-scale quantitative study based on validand reliable Swedish national surveys. Based on these surveys, a new comprehensive index for measuring "degree of digitalization" was constructed. Citizen satisfaction was measured using established indices covering three dimensions:satisfaction with living in the municipality, satisfaction with performance of government activities (delivered services), and satisfaction with transparency and influence. The results show that there is a relationship between the degree of digitalization in a municipality and the perceived satisfaction among its citizens. The degree of digitalization is related to all three dimensions of citizen satisfaction. Additionally, this study indicates that the strength of this relationship is in parity with or even stronger than the relationship between citizen satisfaction and other crucial factors such as educational level and median income
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| 6. |
- Bernheim, Bo-Göran, et al.
(författare)
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Towards Organizational Performance Understanding Management Mindsets and Work Practice
- 2004
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Ingår i: Proceedings of IRIS27 2004.
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Konferensbidrag (refereegranskat)abstract
- This paper introduces the concept of Organizational Performance (OP). Werefer to OP as a management concept, which further develops the research andpractise within Knowledge Management (KM). Our implications suggest Empowerment as a complementary concept to KM. Based upon a practitioner'sreflections on different OP-related problems identified from different consultancy projects within Swedish Industry Bureaucracies we discuss the similarities and differences between different KM/OP management theories andpractises. In such settings, relations between knowledge workers and managersare not satisfactory matched. We discover that different management mindsets are applied from the understanding of work practise. We refer to these mindsetsas Controlling figures respective Managing Knowledge. As a result, we relate experienced-based stories to theoretical concepts within different management mindsets in order to identify implications for a sound organizational performance.
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| 7. |
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| 8. |
- Carstensen, Peter H., et al.
(författare)
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On knowledge management : a field study
- 2000
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Ingår i: Internet-Based Organisational Memory and Knowledge Management. - : IPG Group Publishing. - 9781878289827 ; , s. 170-198
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Bokkapitel (refereegranskat)abstract
- It is widely acknowledged that knowledge is one of the most important assets of today's organizations. According to Davenport and Prusak (1998), knowledge is often a company's greatest competitive advantage in a global economy. How to support the company's knowledge-intensive work processes (e.g., quality support, product design or strategic planning) is therefore becoming a vital issue in many organizations worldwide. Identification, analysis and characterization of the knowledge-intensive work processes become essential in order to qualify a discussion of how to support knowledge management processes. This chapter presents, discusses and reflects upon findings from a study of how highly skilled actors manage information and knowledge, i.e., how information is gathered from a wide range of sources, structured according to needs and relevance for the users, and disseminated to the relevant suppliers in the organization. The aim of the chapter is two-folded: first, to contribute to the general empirical body of knowledge about knowledge-intensive work, especially focusing on the central characteristics of the knowledge management processes; secondly, to initiate a discussion of which overall requirements we must set up for how knowledge management processes could be supported by means of information and communication technology. Knowledge-intensive work processes often concern collaborative problem-solving and mutual support that require effective ways of handling information and knowledge between different people, both in short-term and long-term situations. The distributed and dynamic nature of knowledge management work also imposes a high degree of complexity involving many different actors with different conceptualizations, interpretations, perspectives, needs, etc. of the knowledge produced and approached. The various actors have different perspectives on the concept of knowledge. The work needed to articulate knowledge and make information and knowledge accessible becomes extremely demanding and complex. Often face-to-face interaction is required. However, in complex and collaborative work settings the problem of articulating knowledge by rich interaction and communication is obvious. The actors are distributed both geographically and temporally. There is a need for computer-based mechanisms for interaction and coordination of information and knowledge (cf. e.g., Carstensen and Wulf, 1998).
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| 9. |
- Eklöf, Jon, et al.
(författare)
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Abstraction, mimesis and the evolution of deep learning
- 2023
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Ingår i: AI & Society. - : Springer Nature. - 0951-5666 .- 1435-5655. ; , s. 1-9
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Tidskriftsartikel (refereegranskat)abstract
- Deep learning developers typically rely on deep learning software frameworks (DLSFs)—simply described as pre-packaged libraries of programming components that provide high-level access to deep learning functionality. New DLSFs progressively encapsulate mathematical, statistical and computational complexity. Such higher levels of abstraction subsequently make it easier for deep learning methodology to spread through mimesis (i.e., imitation of models perceived as successful). In this study, we quantify this increase in abstraction and discuss its implications. Analyzing publicly available code from Github, we found that the introduction of DLSFs correlates both with significant increases in the number of deep learning projects and substantial reductions in the number of lines of code used. We subsequently discuss and argue the importance of abstraction in deep learning with respect to ephemeralization, technological advancement, democratization, adopting timely levels of abstraction, the emergence of mimetic deadlocks, issues related to the use of black box methods including privacy and fairness, and the concentration of technological power. Finally, we also discuss abstraction as a symptom of an ongoing technological metatransition.
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| 10. |
- Gellerstedt, Martin, 1966-, et al.
(författare)
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Work-Integrated Learning : Impact of Individual and organizational Digitalization on Knowledge management and Expertise Sharing
- 2019
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Ingår i: INTED2019 Proceedings. - : IATED Academy. - 9788409086191 ; , s. 3601-3609
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Konferensbidrag (refereegranskat)abstract
- The primary aim with this study was to examine the impact of digitalization and the use of ICT for knowledge sharing in an organization. A secondary aim was to further develop knowledge management models to also include collaborative knowledge production and expertise sharing. Based on such a model, we developed a questionnaire answered by 265 respondents. We found that the relationship between using ICT for knowledge sharing was correlated to knowledge sharing also when adjusted for established factors like organisational climate and social norms. We conclude that digitalization, both individually and on an organisational level is an important asset for knowledge management, and that the use of ICT could support knowledge sharing beyond known and established important factors.
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