| 1. |
- Dittrich, Yvonne
(författare)
-
Anwendungsorientierung und Empirische Forschung in der Softwaretechnik.
- 2001
-
Konferensbidrag (refereegranskat)abstract
- Empirische Forschung und Kooperation mit Industrie werden für die Softwaretechnik immer wichtiger. Methoden und Werkzeuge aus der Forschung müssen sich in dieser Praxis bewähren. Sinnvoll ist daher, sie zusammen mit denjenigen zu entwickeln, die sie später vielleicht anwenden werden. Anwendbarkeit von Software ist immer noch eine der problematischsten Eigenschaften. Mehr als 70% der Softwareentwicklungskosten entfallen auf Wartung, (Nosek, Palvia 1990) ein Grossteil davon auf ?perfektive' Wartung, die Anpassung von Software an sich ändernde oder sich mit erst in der Nutzung herauskristallisierende Anforderungen. Evolutionäre Softwareentwicklung und Methoden, die die Teilnahme von künftigen Anwendern bei der Gestaltung von Software zulassen, sind mittlerweile fast 15 Jahre alt. Trotzdem werden sie in industriellen Kontexten kaum, zumindest nicht bewusst, eingesetzt. Mittels empirischer Forschung, die eine kooperative Methodenentwicklung unterstützt, kann es gelingen, anwendbarere Methoden zu entwickeln.
|
|
| 2. |
- Dittrich, Yvonne, et al.
(författare)
-
Can Software Development be too Use Oriented? Going Native as an issue in Participatory Design.
- 2001
-
Konferensbidrag (refereegranskat)abstract
- In participatory design there is a risk that the emphasis on the co-operation with future users let the developers forget to step back and reflect on what they learned. In this article we report about a case study of a software project and the resulting system. In spite of a user oriented way of developing the system, problems showed up both when using the software and when the developers later tried to modify it. Part of the reason for the problems was the (lack of) structure in the system. We use the 'going native' - a well discussed methodological issue in ethnography - as a metaphor. The ethnographer have to both 'go native' to be able to understand the culture studied but also step back and reflect. In the same way the software developer has to 'step back' and reflect and form their own conceptual model.
|
|
| 3. |
|
|
| 4. |
- Dittrich, Yvonne, et al.
(författare)
-
From Knowledge Transfer to Situated Innovation
- 2003
-
Konferensbidrag (refereegranskat)abstract
- Innovation systems, triple helix, and similar expressions, are used to conceptualise the growing need for more integrated forms of co-operation between academia and other societal actors, such as governmental agencies and industry, in order to produce knowledge relevant for society. However, there is as yet little reported experience from such recent and on-going co-operative projects of how research changes when it becomes involved in practices it is meant to contribute to. In this paper, the authors report about three different research projects where researchers co-operated with governmental agencies and industry around the development of ICT. Evidence from three domains, namely e-government, telecommunications and welfare services, indicates the need for problematising current mainstream understandings of innovation. Innovation, as we see it, is occurring through configurations of designers, developers and domain experts that form constituencies and where scientific knowledge is confronted by requirements, constraints and possibilities of the specific situation. In this context innovation of, or involving, ICT requires a significant amount of imagination, represents a relatively sharp break with established ways of doing things, and requires artful integration of different professional practices, communities, and technologies. We define these creative processes of co-development of work practices, organisations and technology as situated innovation.
|
|
| 5. |
- Dittrich, Yvonne, et al.
(författare)
-
How use-oriented development can take place
- 2004
-
Ingår i: Information and Software Technology. - : Elsevier. - 0950-5849 .- 1873-6025. ; 46:9, s. 603-617
-
Tidskriftsartikel (refereegranskat)abstract
- Usability is still a problem for software development. As the introduced software changes the use context, use qualities cannot be fully anticipated. Close co-operation between users and developers during development has been proposed as a remedy. Others fear such involvement of users as it might jeopardize planning and control. Based on the observation of an industrial project, we show how user participation and control can be achieved at the same time. The present article discusses the specific measures that allowed for co-operation between users and developers in an industrial context. It indicates measures to improve software development by focusing on use-orientation, i.e. allowing for user-developer co-operation.
|
|
| 6. |
- Dittrich, Yvonne, et al.
(författare)
-
Making e-Government Happen. Everyday co-development of services, citizenship and technology.
- 2003
-
Konferensbidrag (refereegranskat)abstract
- In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going, design-oriented interactions to highlight shifting foci on relationships of codevelopment of services, citzenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusses wokring relations of technology production and use that we see as central to what is actually making e-government happen - or not happen. The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and public services.
|
|
| 7. |
- Dittrich, Yvonne, et al.
(författare)
-
PD in the Wild : Evolving Practices of Design in Use
- 2002
-
Konferensbidrag (refereegranskat)abstract
- The when and where of participatory design has traditionally been set, primarily, by the software design project. However, modern IT networks with a variety of applications from different software providers, new web-design tools, and the integration of customization processes with on-going version management, are just a few of the developments that are moving participation around IT design issues beyond the traditional software project. Using examples from a research project focusing on existing work practices and IT in use in public service administration, we explore various understandings of design, which challenge some of the assumptions underlying the basic framework of participatory design. If design is seen as continually on-going, and intricately interwoven with use, this raises several important issues for participatory design. It highlights design for change. It points towards the need for reconsidering software design processes. It brings into focus issues of coordination between use, design in use and adaptation and development. Crucially, it raises issues about shop floor IT management, that is, organizational and technical support for local adapting, and continual design and development in use, of IT, and the need for models and methods for sustainable, distributed co-constructive design processes.
|
|
| 8. |
- Dittrich, Yvonne, et al.
(författare)
-
Situated Innovation. Exploring co-operation in innovation and design between researchers and users and providers of ICT
- 2003
-
Konferensbidrag (refereegranskat)abstract
- Co-operation between research and industry and society, and the notion of innovation systems, are high on the agenda of national as well as international research politics. However, how to make co-operation between researchers and practitioners work, and what kind of research results could come out of such co-operation, is hardly discussed. The article uses evidence from three projects in the areas e-government and telecommunication to reflect on such co-operation. Scientific understanding and practices of design, development and use of ICT challenge and inform each other in these co-operative projects, which we have started to refer to as ‘situated innovation’. The article discusses the role of the researcher in such contexts, the character of the research results, and means to co-ordinate different rhythms and rationales in order to make research and practices of ICT development and use mutually enhancing.
|
|
| 9. |
- Dittrich, Yvonne, et al.
(författare)
-
Tailoring Co-operation
- 2003
-
Rapport (refereegranskat)abstract
- Tailoring is an area of research in CSCW that allows interlacing design and use in a radical new way. Tailoring is closely related to end-user programming (e.g. spreadsheet development)and a general term to encompass both endeavours is End-User Development. This workshop address tailorability in context of evolving existing systems and applications to the needs of cooperative work practices and organisations. It includes also the cooperative activates of tailoring itself; i.e. collaboration between end users to accomplish tailoring and indirect collaboration between developers and end users to simplify the understanding of tailorable systems. The goal of the workshop is to compare and relate existing research on tailoring and enduser development in the CSCW community, to explore the challenges and future potentials of these technologies, and to identify further directions for research on end-user development in cooperative settings. The workshop is organised in co-operation with the European network of excellence on End-User development. (http://giove.cnuce.cnr.it/eud-net.htm
|
|
| 10. |
|
|
