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- Elbe, Jörgen, et al.
(författare)
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The destination-management organisation and the integrative destination-marketing process
- 2009
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Ingår i: The international journal of tourism research. - : Wiley. - 1099-2340 .- 1522-1970. ; 11:3, s. 283-296
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Tidskriftsartikel (refereegranskat)abstract
- A main function of destination-management organisations (DMOs) is that of being responsible for marketing their destinations. Many destinations involve stakeholders of different kinds. DMOs often have modest resources, and this creates a challenge: how should the DMO manage their marketing activities and achieve an outcome that benefits both the individual stakeholder and the destination? This study describes how DMOs can mobilise resources among the stakeholders and identifies the processes leading to integrated destination marketing. Basing our conclusions on a case study, we find that DMOs need to develop both pragmatic and moral legitimacy in order to develop integrated destination marketing.
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| 2. |
- Molin, Jonas, 1972-
(författare)
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Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes
- 2014
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized.To address the above this licentiate thesis presents the results of a comparative and grounded theory inspired case study of two major Swedish FM services outsourcing projects, a public and a private case of operational partnering. Client-provider interaction processes on management level have been followed regularly over time utilizing participant observation as a core element combined with interviews and documentary studies. Observed variations in relational orientation over time, are problematized and discussed. A substantive theory – Business streamlining - of Facility Management outsourcing processes, including the seldom-researched life after purchase processes, is outlined and contextualized. It is argued that existing relational classifications, such as operational partnering, do not capture the life after purchase dynamics of the studied relationships. Business streamlining rests on four main categories, which have major influence on how Facility Management relationships evolve over time.
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| 3. |
- Selviaridis, Kostas, et al.
(författare)
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Business services "in the making": (De)stabilisation of service definitions during the sourcing process
- 2011
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Ingår i: Journal of Purchasing and Supply Management. - : Elsevier BV. - 1478-4092. ; 17:2, s. 73-86
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Tidskriftsartikel (refereegranskat)abstract
- Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer–service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process.
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