| 1. |
- Svensson, Göran, 1961-, et al.
(författare)
-
A Corporate Model of Sustainable Business Practices: An Ethical Perspective
- 2010
-
Ingår i: Journal of world business (Print). - Amsterdam : Elsevier. - 1090-9516 .- 1878-5573. ; 45:4, s. 336-345
-
Tidskriftsartikel (refereegranskat)abstract
- This paper considers contemporary business practice and its sustainable performance from the view of stakeholders and their perceived value. A company has responsibilities and commitments to many different internal and external stakeholders in the marketplace and society. This view underlines the need for organizations to, not only provide value, but do so in a sustainable and socially responsible manner. A model is developed based on five, separate but interconnected, elements. The model is iterative and acknowledges its elementary state, suggesting further development and refinement in the field of sustainable business practices from an ethical perspective.
|
|
| 2. |
- Lee, Tzong-Ru (Jiun-Shen), et al.
(författare)
-
Indicators of perceived corporate commitment to ethics in top Taiwanese and Turkish companies : An exploratory study
- 2010
-
Ingår i: International Journal of Business Governance and Ethics. - Olney : InderScience Publishers. - 1477-9048 .- 1741-802X. ; 5:3, s. 178-195
-
Tidskriftsartikel (refereegranskat)abstract
- This paper describes and compares Taiwanese and Turkish corporate perceptions of their commitment to ethics. Major differences in perceptions were found indicating that companies in Turkey appear to be more committed to ethics than in Taiwan. The findings are of interest to business practitioners as they provide insight into the implementation and supporting measures required to enhance the perceived corporate commitment to ethics. The empirical and interpretive findings make a valuable contribution to the literature and serve as point of reference in the field that will benefit future researchers working in business ethics. Copyright © 2010 Inderscience Enterprises Ltd.
|
|
| 3. |
- Mysen, Tore, et al.
(författare)
-
RELQUAL's impact on satisfaction in Norwegian business relationships
- 2010
-
Ingår i: Journal of business & industrial marketing. - Bingley : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189. ; 25:2, s. 119-131
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to develop a RELQUAL-construct and to test its impact on satisfaction in Norwegian business relationships.Design/methodology/approach – This study is based upon a survey and random sample of small and medium-sized companies in Norway. Initially, respondents were contacted by phone and a total of 581 surveys were mailed. A total of 212 surveys were returned, a response rate of 36.5 percent.Findings – Two principal findings are: business relationships characterized by commitment/continuity and coordination/cooperation indicate a higher degree of a company's perceived satisfaction of the supplier; and business relationships characterized by opportunism/distrust and dependence indicate a lower degree of a company's perceived satisfaction of the supplier.Research limitations/implications – The RELQUAL-construct and its impact on satisfaction in business relationships appears to be accurate for those Norwegian business relationships studied, but only further work in examining other companies will verify its universal applicability if it is to be seen as a valid and reliable measurement for other companies' business relationships too. Suggestions for further research are provided.Practical implications – This study is of managerial interest to executives since it provides a framework of dimensions to be considered in corporate efforts in maintaining satisfactory levels of relationship quality in business relationships.Originality/value – The RELQUAL-construct makes a contribution to theory since it proposes a higher order-construct and measurement instrument for the benefit of other researchers and practitioners in the field. © Emerald Group Publishing Limited.
|
|
| 4. |
- Sosa, Juan C., et al.
(författare)
-
A Construct of META-RELQUAL in Puerto Rican Business Relationships
- 2011
-
Ingår i: ESIC Market. - Madrid, Spain : Escuela Superior de Gestion Comercial y Marketing. - 0212-1867 .- 1989-3574. ; 140, s. 27-55
-
Tidskriftsartikel (refereegranskat)abstract
- The objective of this study is to examine a construct of META-RELQUAL in Puerto Rican business relationships. The study consists of a sampling frame of the 500 largest companies in Puerto Rico based upon revenue across multiple industries. The response rate was 11%.The analysis yield support to the argument that continuity, trust, coordi- nation, opportunism, commitment, formalization, specific assets, depend- ence, satisfaction and cooperation are separate constructs that play an important role in creating relationship quality in Puerto Rican business relationships.The construct of META-RELQUAL examined appears to be accurate for those Puerto Rican business relationships studied, but only further exami- nation and comparisons will verify its universal application if it is to be seen as a valid and reliable measurement for other countries and their com- panies’ business relationships too. Suggestions for further research are pro- vided.This study is of managerial interest to executives since it provides a frame- work of constructs to be considered in corporate efforts in maintaining sat- isfactory levels of relationship quality in Puerto Rican business relationships. It may also be applicable in other business relationships and countries.This study of the construct of META-RELQUAL makes a contribution to theory since it outlines a higher order-construct and measurement instru- ment for the benefit of other researchers and practitioners in the field. It appears to be the first of its kind in the region of Puerto Rico examining the construct of META-RELQUAL.
|
|
| 5. |
- Svensson, Göran, 1961-, et al.
(författare)
-
Transformative Business Sustainability : Multi-Layer Model and Network of E-Footprint Sources
- 2011
-
Ingår i: European Business Review. - Bingley, UK : Emerald Group Publishing Limited. - 0955-534X .- 1758-7107. ; 23:4, s. 334-352
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to describe the concept of "transformative business sustainability". "Business sustainability" refers the total effort of a company - including its demand and supply chain network - to reduce the impact on the Earth's life- and eco-systems -, i.e. the total e-footprint. "Transformative" highlights the need for an open minded, dynamic and flexible approach to "business sustainability" not governed by blinkers.Design/methodology/approach: This paper discusses a conceptual development of transformative business sustainability, derived from a frame of reference. The essence is the introduction of a multi-layer model of units (i.e. different businesses or other stakeholders), a network of e-footprint sources and a "recovery pool and redistribution buffer" at the interface.Findings: Transformative business sustainability is both a theoretical and managerial concept. It could also be seen as a roadmap to plan, implement and evaluate business sustainability.Research limitations/implications: Transformative business sustainability provides opportunities for development. Suggestions for further research are presented.Practical implications: E-footprint sources in business, applying an Earth-to-Earth approach, are described. The concept of transformative business sustainability contributes by achieving genuine and continuous business sustainability and awareness at strategic, tactical and operative levels of business, avoiding use of buzzwords and window dressing.Originality/value: Well-being of the planet Earth has to be at the core of business sustainability. The authors contend that the "recovery pool and redistribution buffer" is crucial in the planning, implementation and evaluation of transformative business sustainability.© Emerald Group Publishing Limited.
|
|
| 6. |
- Lee, Tzong-Ru (Jiun-Shen), et al.
(författare)
-
'Antecedents' and 'postcedents' in relation to satisfaction in Taiwanese business relationships
- 2010
-
Ingår i: International Journal of procurement management. - Olney, Bucks : InderScience Publishers. - 1753-8432 .- 1753-8440. ; 3:2, s. 199-213
-
Tidskriftsartikel (refereegranskat)abstract
- The research objective is to test whether satisfaction in business relationships may constitute a mediating construct between trust and commitment on the one hand, and coordination, cooperation and continuity expectancy on the other. The structural relationships are summarised in an AMP-model (i.e., antecedents, mediator and postcedents), the sample at that time consisted of attitudes among leading executives in small and medium-sized companies in Taiwan. The tested structural relationships of the AMP-model complement previous theory and research of antecedents and postcedents in relation to satisfaction in business relationships. One contribution is that the empirical findings indicate that satisfaction in studied buyer-supplier relationships may be seen as a mediating construct between antecedents (such as trust and commitment) and postcedents (such as coordination, cooperation and continuity). Research limitations and suggestions for further research are provided. Copyright © 2010 Inderscience Enterprises Ltd.
|
|
| 7. |
- Rindell, Anne, et al.
(författare)
-
Towards a conceptual foundation of 'Conscientious Corporate Brands'
- 2011
-
Ingår i: Journal of Brand Management. - Basingstoke : Palgrave Macmillan. - 1350-231X .- 1479-1803. ; 18:9, s. 709-719
-
Tidskriftsartikel (refereegranskat)abstract
- This article develops a conceptual foundation for Conscientious Corporate Brands (CCBs) by exploring the role that (i) environmental and (ii) climate change issues, and that (iii) internal and (iv) external corporate codes of ethics play as dimensions of CCBs. The article's aim is to extend previous research in ethical branding by proposing an empirically grounded conceptual foundation of the conscientious dimension of a corporate brand. The empirical context is based on Nordic business-to-business relationships. © 2011 Macmillan Publishers Ltd.
|
|
| 8. |
- Sværi, Sander, et al.
(författare)
-
An SOS-Construct of Negative Emotions in Customers’ Service Experience (CSE) and Service Recovery by Firms (SRF)
- 2011
-
Ingår i: Journal of Services Marketing. - Bingley, United Kingdom : Emerald Group Publishing Limited. - 0887-6045 .- 0887-6045. ; 25:5, s. 323-335
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose: The objective of this paper is to test the validity and reliability of a SOS construct and its dimensions (i.e. self, other and situational) of negative emotions in the context of consumers' service experience (CSE) and the following processes of service recovery by firms (SRF).Design/methodology/approach: A triangular approach was used, based on interviews and a survey in the Norwegian tourism industry. This paper reports the results from the survey consisting of 3,104 customers.Findings: Exploratory and confirmatory factor analyses have been used to examine and test the SOS construct of negative emotions in CSE and SRF. The SOS construct tested has indicated an acceptable fit, validity and reliability.Research limitations/implications: The SOS construct of CSE and SRF may be seen as a seed for future research in refining and extending endeavors of managing critical incidents in CSE and SRF.Practical implications: Strategies to manage CSE and SRF should be aimed at solving the three different SOS dimensions of negative incidents in service encounters, namely those that are caused by the customer, the company, or the situation.Originality/value: The SOS construct brings together, complements and fortifies existing theory and previous research in the context of negative emotions in CSE and SRF.© Emerald Group Publishing Limited
|
|
| 9. |
- Svensson, Göran, 1961-, et al.
(författare)
-
A Conceptual Framework of Corporate and Business Ethics across Orgainzations : Structures, Processes and Performance
- 2011
-
Ingår i: Learning Organization. - Bingley, UK : Emerald Group Publishing Limited. - 0969-6474 .- 1758-7905. ; 18:1, s. 21-35
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose: The objective of this paper is to introduce and describe a conceptual framework of corporate and business ethics across organizations in terms of ethical structures, ethical processes and ethical performance. Design/methodology/approach: A framework is outlined and positioned incorporating an ethical frame of reference in the field of organizational chain management.Findings: A number of areas and sub-areas of corporate and business ethics are framed in the context across organizations. Research limitations/implications: The introduced framework should be seen as a seed for further development and refinement. It provides opportunities for further research of ethical concerns across organizations.Practical implications: Organizations may benefit from the findings and insights presented and they may be used to enhance their ability to manage, monitor and evaluate ethical business practices across organizations.Social implications: Changing societal and market patterns may enforce organizations to address ethical concerns across organizations. A myopic approach restricted to the judicial system may become insufficient and unsatisfactory from the perspective of other stakeholders of the organization.Originality/value: The framework makes a contribution bringing in ethical concerns across organizations, providing a basis for their ethical values and culture, as well as asymmetric relationships in terms of power and dependence. The authors believe that a true learning organization needs to realise the importance of an extended view of its endeavors of corporate and business ethics in terms of ethical structures, ethical processes and ethical performance across organizations.© Emerald Group Publishing Limited.
|
|
| 10. |
- Svensson, Göran, 1961-, et al.
(författare)
-
A Construct of META-RELQUAL : Measurement Model and Theory Testing
- 2011
-
Ingår i: Baltic Journal of Management. - Bingley, UK : Emerald Group Publishing Limited. - 1746-5265 .- 1746-5273. ; 6:2, s. 227-244
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to test a measurement model of a META-RELQUAL construct. Design/methodology/approach: This study is based upon a survey and random sample of small- and medium-sized companies in Norway. Respondents were contacted by phone and a total of 581 surveys were mailed. In total, 212 surveys were returned generating a response rate of 36.5 percent. Findings: The goodness-of-fit measures of the tested measurement model of the META-RELQUAL construct were all found to be within the recommended guidelines. The recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were all met. It is concluded that the measurement properties of the META-RELQUAL construct applied in Norwegian manufacturer-supplier relationships indicate acceptable validity and reliability. Research limitations/implications: The tested META-RELQUAL construct appears to be accurate for those Norwegian business relationships studied, but only further testing in other companies will verify its universal application if it is to be seen as a valid and reliable measurement for other companies' business relationships too. Suggestions for further research are provided. Practical implications: This study is of managerial interest to executives since it provides a framework of constructs to be considered in corporate efforts in maintaining satisfactory levels of relationship quality in business relationships. Originality/value: The META-RELQUAL construct makes a contribution to theory since it outlines a higher order construct and measurement instrument for the benefit of other researchers and practitioners in the field. © Emerald Group Publishing Limited.
|
|
