| 1. |
- Ritchie, Ross, et al.
(författare)
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Implementing lean in a service environment
- 2010
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Ingår i: <em>Advances in Production Management Systems -</em> <em>new challenges, new approaches</em>. - Boston : Springer. ; , s. 587-594
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Bokkapitel (refereegranskat)abstract
- The study provides a description of what Lean means in a service context, focused on the energy sector. The study covered a range of operational processes, including TQM, Six Sigma and freestanding benchmarking and Kaizen initiatives. A divide between managers actively implementing Lean and those that are not is clear in both survey results and interviews; this divide is driven wider by the misunderstanding of what is actually being implemented, sometimes inappropriately assigned as Lean. Moreover, only a core of Lean manufacturing attributes are carried through into services: waste removal, responding to customer demand and increased breadth of communications in the firm. The study also finds that Lean is consistently confused with Six Sigma, but that this does not negatively impact the Lean implementation.
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| 2. |
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| 3. |
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| 4. |
- Alvizos, Emmanuel, et al.
(författare)
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What is servitization anyway?
- 2010
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Ingår i: Proceedings of the 21<sup>th</sup> Annual Production and Operations Management Society Conference.
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Konferensbidrag (refereegranskat)
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| 5. |
- Angelis, Jannis, et al.
(författare)
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Building a high commitment lean culture : The role of shop floor work practices
- 2011
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Ingår i: International Journal of Manufacturing Technology and Management (IJMTM). - : Emerald. - 1368-2148 .- 1741-5195 .- 1741-038X. ; 22:5, s. 569-586
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - The characteristics of successful lean operations make a committed workforcea necessity. However, there is an ongoing debate over whether lean characteristics inherently enhance or impede commitment. The purpose of this paper is to help settle the debate, as well as provide insights into the role specific work practices play. Design/methodology/approach - Based on responses from 1,391 workers at 21 leansites, the authors examined the relationship between the degree of lean implementation and worker commitment; as well as the commitment effects of 21 lean work practices. Findings - The paper examines relationships between worker commitment and leanproduction, sheds light on the lean commitment debate and provides guidance for designing lean systems that complement high-commitment work practices. Practical implications - The results will be of value to readers with interests in operations, human resources and high-performance work practices, as well as the management and implementation of lean and its associated practices. Originality/value - The study described in the paper is unique in that it establishes a statistically valid relationship between lean production and worker commitment and associated work practices.
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| 6. |
- Angelis, Jannis, et al.
(författare)
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Customer centred value creation
- 2011
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Ingår i: Issues of Business and Law. - Warsaw : Versita. - 2029-1094. ; 3, s. 11-19
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Tidskriftsartikel (refereegranskat)abstract
- This study explores approaches to management of value creation in complex systems and provides a basic method of determining to what extent a system is complex. In doing so it reviews approaches to value creation, the change from goods to services and implications for a business model and associated operational models. The study also examines the elements of value at the point of engagement. The concluding discussion highlights the importance of customer-centered rather than output-centered approaches to operational design and the implications which they have for both product and service offerings.
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| 7. |
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| 8. |
- Angelis, Jannis, et al.
(författare)
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Lean and organisational fit : Ubundling implementation
- 2010
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Ingår i: Proceedings of the 21<sup>th</sup> Annual Production and Operations Management Society Conference.
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Konferensbidrag (refereegranskat)abstract
- In the past quarter century there has been a focus on the benefits that Lean can provide to anorganization. Much of this work has focussed on the process and content of Lean with littlework that focuses on its implementation. This research is conceptual and theorizes about theimplementation of lean. It draws on organizational theory – mainly sociotechnical systems –to create a number of propositions for the implementation of Lean.
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| 9. |
- Angelis, Jannis, et al.
(författare)
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Servitised experiences : Business and management implications
- 2010
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Ingår i: Issues of Business and Law. - Warsaw : Versita. - 2029-1094. ; 2, s. 1-11
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Tidskriftsartikel (refereegranskat)abstract
- This study explores business and management implications of the increased emphasis placed on experiences in a servitised context. Customer experience becomes an integral part of the offering, which necessitates greater end-user access to the value chain and emphasises their involvement in the offering. The two research questions on such a servitisation trend and management implications are investigated conceptually, supported by industry examples. The results indicate that operations need to be designed with customer perception and experience in mind, with corresponding performance measures and management. The split between front- and back office becomes less distinct, with greater customer involvement throughout the supply chain and life cycles stages. Relevant components that impact the experiences must be incorporated deliberately and from the outset, and controlling for error through reduced discretion becomes a priority.
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| 10. |
- Angelis, Jannis, et al.
(författare)
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Shifting from production to service to experienced-based operations
- 2011
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Ingår i: Service Design and Delivery. - London : Springer London. - 9781441983206 ; , s. 83-94
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Bokkapitel (refereegranskat)abstract
- This chapter covers the shift in focus of value added business operations from production to services, and in turn, to experience-based operations where customer involvement itself becomes part of the offering. The shift has significant implications for how businesses are managed. The greater service focus affects the firm’s unique value proposition, which necessitates considerations on strategy, supplier relations, post-sale offerings and so on. Meanwhile, the inclusion of customer experiences affect the way operations are designed and employed so that these are structurally systematically captured and capitalised.
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