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Träfflista för sökning "L773:0264 2069 srt2:(2005-2009)"

Sökning: L773:0264 2069 > (2005-2009)

  • Resultat 1-9 av 9
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1.
  • Andersson, Tommy D., et al. (författare)
  • Experience accounting : an accounting system that is relevant for the production of restaurant experiences
  • 2009
  • Ingår i: Service Industries Journal. - : Routledge. - 0264-2069 .- 1743-9507. ; 29:10, s. 1377-1396
  • Tidskriftsartikel (refereegranskat)abstract
    • Restaurants are clearly part of the experience industry but managers get little information and support from the accounting system in their efforts to create memorable meal experiences for their customers. The objective of this study is to empirically assess how an accounting system can be better aligned with the production of customer experiences. First, total costs are allocated to the production of four major types of experiences in a restaurant: basic food, culinary finesse, atmosphere, and service. This is followed by an analysis of customer evaluations of a meal experience categorised into the same four components. The study is based on empirical accounting data from three restaurants and an explorative study of how their customers evaluate an ideal as well as an actual meal experience they had in that restaurant. Experience evaluations are made in monetary terms, using the contingent valuation method, and the value of an experience can be compared with the cost of producing it. The analysis of the production cost compared with the value created indicate that, on average, the restaurants need to reallocate resources from service and basic food expenses to invest in the interior atmosphere of the restaurant to meet customer expectations.
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2.
  • Eriksson, Kent, et al. (författare)
  • Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
  • 2007
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 27:5, s. 563-582
  • Tidskriftsartikel (refereegranskat)abstract
    • This paper develops a knowledge perspective on value creation in organisations that employ mediating technology to facilitate inter-customer relations. Mediators, individually and collectively, build networks of customers between whom linking can take place, and they provide services that facilitate inter-customer exchanges. Earlier research has shown the importance of size and standardisation in mediation. A different stream of research has shown that contextual knowledge is important for problem solving and innovation in organisations. Combining theories of mediating technology and situated problem solving, the paper posits that inter-customer relations constitute the fundamental context for value creation of firms using the mediating technology. LISREL is used to test relationship-level, cross-sectional hypotheses that link knowledge of inter-customer relationships, added value, and customer commitment to bank services for small firms. This work extends Thompson's work on mediating technology with implications for organisation action by demonstrating that mediators' knowledge of inter- customer relationships is an important resource in intermediation. Three contributions are made to strategic management and organisation theory. First, the paper provides a deeper understanding of the relationship between knowledge and committed customers. Second, fundamental resources are developed for firms using mediating technology. Finally, the use of the situated knowledge concept is extended to inter-customer relations, thus explaining performance beyond the contexts to which the concept has previously been applied. The findings have implications for segmentation practices, organisation domain decisions and the corresponding organisational
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3.
  • Hermelin, Brita (författare)
  • Producer service firms in globalising cities : the example of advertising firms in Stockholm
  • 2009
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 29:4, s. 457-471
  • Tidskriftsartikel (refereegranskat)abstract
    • Spaces of flows have become basic processes and elements in the development of space economies and cities. The objective in this study is to understand spaces of flows of advanced producer services. This article focuses on advertising firms in the geographical context of Sweden and Stockholm. The analysis considers advertising activities in the context of globalisation and post-modern economies. The empirical data for this article are derived from secondary sources, including statistics, firm directories, and business journals. The conclusions indicate multi-scalar relations of advertising agencies. Relationships with clients tend to be local or national. At the same time, there are international intra-organisational connections and flows. Advertising activities have consolidated under transnational organisations.
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4.
  • Lundquist, Karl-Johan, et al. (författare)
  • Producer Services, Growth and Roles in Long Term Economic Development
  • 2008
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 28:4, s. 463-477
  • Tidskriftsartikel (refereegranskat)abstract
    • This paper deals with the varying roles of producer services in economic transformation during the last 30 years in Sweden, and analyses unique longitudinal data on eight service sectors. The theoretical background for the analysis is inspired by the technology shift thesis of economic historians, and we show that the renewal and transformation of producer services has taken place later than for the manufacturing sector. The importance of producer services in national growth increased enormously towards the end of the period, but we also note that this growth has been accompanied by a divergence in growth between service sectors.
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5.
  • Muhr, Sara Louise, et al. (författare)
  • ’Treating Threats - the Ethical Dilemmas of Treating Threatening Patients
  • 2009
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 29:1, s. 35-45
  • Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
    • This paper considers the impact of threats on professional service workers, especially as these emerge in healthcare services. Based on interviews with healthcare professionals and prison guards, this paper discusses the ethical dilemmas inherent in viewing the doctor-patient relationship from a solely rule-based ethical approach when threatening behaviour is involved. It is argued that under threatening circumstances, a service worker will not be able to exclude personal moral beliefs from the decision-making process. Consequently, the tradition of relying on rule-based ethics is insufficient on its own and must be supplemented with a repersonalised ethics of 'the Other'.
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6.
  • Nilsson, Per Åke, et al. (författare)
  • Public Support for Tourism SMEs in Peripheral Areas : The Arjeplog Project, Northern Sweden
  • 2005
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 25:4, s. 579-599
  • Tidskriftsartikel (refereegranskat)abstract
    • Within the European Union, the tourism issues facing many peripheral areas are similar to those elsewhere in the world. Beginning in the late 1980s, the emphasis of thinking in the Union moved away from large automatic grants to attract inward investment projects, towards small firms and indigenous development. As party of this thinking, tourism SMEs have been assigned an important role in the process of regional convergence. While investment subsidies remain a key instrument, they have been supplemented by technical support to tailor assistance to the need of the individual firm. The latter aspect is an important plank in Swedisdg regional policy, which sees investing in human competencies as the core innovative development at the local level. This paper examines the process and the outcomes of a four-year programme to upgrade the level of business skills in eight tourism SMEs, which are located in the sparesly populated regions of northern Sweden.
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8.
  • Värlander, Sara (författare)
  • The Construction of Local Authenticity : An Exploration of Two Service Industry Cases
  • 2009
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 29, s. 249-265
  • Tidskriftsartikel (refereegranskat)abstract
    • The aim of this study is to explore the process of the social construction of local authenticity. More specifically, this study intends to outline the managerial practices that are being used to construct local authenticity. The background to this is the much-discussed phenomenon of the 'death of geography', where the Internet is famously implicated. In this study, it is claimed that in parallel to companies' increased use of the Internet, there has been a revalorisation and redefinition of the role of the local. Four key marketing practices that are used to construct local authenticity are identified: adapting employees' interactive manner, adapting employees' local explicit knowledge, using a local branding strategy and applying a local branch design.
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9.
  • Willesson, Magnus (författare)
  • Pricing of Card Payment Services in Scandinavian Banking
  • 2009
  • Ingår i: Service Industries Journal. - : Taylor & Francis. - 0264-2069 .- 1743-9507. ; 29:3, s. 387-399
  • Tidskriftsartikel (refereegranskat)abstract
    • Pricing of card payment services includes many considerations of cost and revenue in an environment of changing payment technology, network effects in two-sided markets and price bundling. This paper describes the consumer pricing methods for card payment services by Scandinavian banks and evaluates their explicit pricing methods. The main findings suggest that Scandinavian banks in general are more interested in earning revenue from implicit prices than in encouraging the use of more cost efficient technology by charging explicit transaction fees. However, the pricing methods applied may vary, depending on the country and a bank's service supply
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  • Resultat 1-9 av 9

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