| 1. |
- Lundmark, Linda, 1975-, et al.
(författare)
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National Parks and Protected Areas and the Role for Employment in Tourism and Forest Sectors : a Swedish Case
- 2010
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Ingår i: Ecology & Society. - Wolfville : Resilience Alliance. - 1708-3087. ; 15:1, s. 19-
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Tidskriftsartikel (refereegranskat)abstract
- The development of national parks and other protected areas has been widely promoted because of its potential for regional development in peripheral and sparsely populated areas. The argument is that the economic and social benefits seen in national parks in the USA and UK will also occur in the Swedish context in the form of an increased tourism-related labor market. Our aim was to analyze the possibility of such a development both in light of the policy visions of positive regional and local development and from the adversary point of view that protection of land is making it more difficult for 15 sparsely populated mountain municipalities in Sweden to prosper. We used a database covering the entire population of the area for 1991 to 2001. Our results show that factors other than the protected areas are connected to the development of a tourism labor market. The most positively correlated variables for change in tourism employment are population growth and proximity to ski lifts. Positive population development is also correlated to a positive change in the number of people employed in forest sectors. Thus, one of the main outcomes is that the assumed and almost automatic positive relation between nature conservation and tourism can is questionable.
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| 2. |
- Svensson, Mikael, et al.
(författare)
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Willingness to pay for private and public road safety in stated preference studies : Why the difference?
- 2010
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Ingår i: Accident Analysis and Prevention. - Oxford, United Kingdom : Elsevier. - 0001-4575 .- 1879-2057. ; 42:4, s. 1205-1212
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Tidskriftsartikel (refereegranskat)abstract
- Estimates of the willingness to pay (WTP) for a mortality risk reduction can be used to calculate the value of a statistical life, which is a major component in many economic evaluations of environmental and safety policies. Previous research on the WTP for risk reductions using stated preference methods have found that the mean WTP for public risk reductions is significantly smaller compared to the mean WTP for private risk reductions of equal magnitude. Hence, the use of a private or public scenario in stated preference studies of e.g. environmental or safety policies may strongly determine the outcome of the economic evaluation. In this paper we use a stated preference survey to show that WTP for a private risk reduction is three times higher compared to a public risk reduction and a significant part of the difference can be explained by respondents’ attitudes towards privately and publicly provided goods in general.
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| 3. |
- Svensson, Mikael, 1980, et al.
(författare)
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Adolescent alcohol and illicit drug use among first- and second-generation immigrants in Sweden.
- 2010
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Ingår i: Scandinavian journal of public health. - London : SAGE Publications. - 1651-1905 .- 1403-4948. ; 38:2, s. 184-91
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Tidskriftsartikel (refereegranskat)abstract
- This article compares adolescent alcohol and illicit drug use among first- and second-generation immigrants from Nordic, non-Nordic European and non-European countries with that of the native Swedish majority population.
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| 4. |
- Krüger, Niclas A., et al.
(författare)
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Good times are drinking times : empirical evidence on business cycles and alcohol sales in Sweden 1861-2000
- 2010
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Ingår i: Applied Economics Letters. - Oxfordshire: United Kingdom : Routledge. - 1350-4851 .- 1466-4291. ; 17:6, s. 543-546
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Tidskriftsartikel (refereegranskat)abstract
- This article studies the relationship between the business cycle and alcohol sales in Sweden using a data set for the years 1861-2000. Using wavelet-based band-pass filtering, it is found that there is a pro-cyclical relationship, i.e. alcohol sales increases in short-term economic upturns. Using moving window techniques, we see that the pro-cyclical relationship holds over the entire time period. We also find that alcohol sales are a long-memory process with nonstationary behaviour, i.e. a shock in alcohol sales has persistent effects.
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| 5. |
- Walter, Ute, et al.
(författare)
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Drivers of customers’ service experiences : a study in the restaurant industry
- 2010
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Ingår i: Managing Service Quality. - Yorkshire, United Kingdom : Emerald Group Publishing Limited. - 0960-4529 .- 1758-8030. ; 20:3, s. 236-258
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to identify, portray and analyse the frequent drivers of customer service experiences as described by customers in their own words – the voice of the customer.Design/methodology/approach: A critical incident technique study was conducted, based on 122 interviews, including 195 favourable and unfavourable narratives, about customer experiences. The data were analysed in an inductive manner and the results are presented by means of extracts from the narratives.Findings: The findings describe the dimensions of drivers of customers' favourable and unfavourable experiences and the frequent drivers, the social interaction, the core service and the physical context.Research limitations/implications: Customer experiences are processes and include dynamic interactions and the customer as a co-producer. The study context is limited to the restaurant setting and Swedish customers.Practical implications: For managers the results suggest that great effort needs to be put into understanding the process of customer experiences and the various interactions involved, especially social interactions and the crucial roles of contact employees and customers involved in these interactions.Originality/value: The paper provides a detailed description and analysis of the frequent and less frequent drivers of favourable, and unfavourable customer experiences – the constellation of drivers. The findings are illustrated by extracts from customer narratives and show how experiences occur and that experiences are processes occurring in a social and physical environment when people do things together. Furthermore, the paper introduces customer experience to service dominant logic by describing the dynamics of resource interactions in customer experience formation.
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| 6. |
- Gebauer, Heiko, et al.
(författare)
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The Impact of Service Orientation in Corporate Culture on Business Performance in Manufacturing Companies
- 2010
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Ingår i: Journal of Service Management. - : Emerald Group Publishing Limited. - 1757-5818 .- 1757-5826. ; 21:2, s. 237-259
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to examine if there is a relationship between the interdependence among different components of service culture and performance. This paper also contributes to the discussion on how integrating or separating the service organization from the product organization interacts with service culture.Design/methodology/approachData are collected through a survey and structural equation modeling is used for the data analysis.FindingsThe three main findings are: identified interactions among different elements of service orientation in corporate culture, the positive association between the service orientation of corporate culture and business performance, and the moderating effects of the type of organizational structure on interactions among service‐orientation elements in corporate culture.Research limitations/implicationsThere may be alternative explanations for the correlations in the model. There are limitations in survey research in measuring service orientation in service culture.Practical implicationsSeparating the service and product organization strengthens the creation of a service orientation in the corporate culture, but at the same time, does not affect the link between culture and performance.Originality/valueThe originality of the paper comes from combining service orientation in corporate culture with types of organizational structure. In addition, compared to the dominant single dimension approach to service orientation in corporate culture, four dimensions are used (service orientation of management values, management behavior, employee values, and employee behavior).
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| 9. |
- Witell, Lars, 1972-, et al.
(författare)
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Managerial recommendations for service innovations in different product-service systems
- 2010
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Ingår i: Introduction to Product-Service Systems design. - London : Springer. - 9781848829084 ; , s. 237-259
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Bokkapitel (refereegranskat)abstract
- In order to meet the increasingly complex needs of customers and to respond to decreasing product margins, typical product manufacturers have developed a growing interest in extending their service business. The extension of the service business requires a systematic development of innovative services. Unfortunately, in business practice it has been observed historically that manufacturing companies often fail to develop services systematically. Some customers asked for services and these desires were often fulfilled. Thus, the extension of the service business reflects a rather unstructured service innovation approach, which has not been consciously pursued. Rather than developing more formal structures to elicit ideas for new services, it is mostly performed ad hoc. Only a limited number of firms use formal approaches to service innovation and have implemented necessary determinants to success. Furthermore, the innovation of services in manufacturing companies captures two specific idiosyncrasies. First, manufacturing companies have to balance product and service innovations. Second, services can be either developed during the product development process or during the product usage. The major challenge to success in innovating services is to combine specific product-service systems with the right service strategy and way to develop service innovations.
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