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- Borges, Juliana Bassalobre Carvalho, et al.
(författare)
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[Quality of service provided to heart surgery patients of the Unified Health System-SUS]
- 2010
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Ingår i: Brazilian Journal of Cardiovascular Surgery. - 0102-7638 .- 1678-9741. ; 25:2, s. 172-182
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Tidskriftsartikel (refereegranskat)abstract
- OBJECTIVE:To evaluate the service quality provided to heart surgery patients during their hospital stay, identifying the patient's expectations and perceptions. To associate service quality with: gender, age and the use of extracorporeal circulation.METHODS:We studied 82 elective heart surgery patients (52.4% females and 47.6% males), operated by midsternal thoracotomy, age: 31 to 83 years (60.4 +/- 13.2 years); period: March to September 2006. Service quality was evaluated in two instances: the expectations at pre-operative and the perceptions of the service received on the 6th post-operative; through the application of the modified SERVQUAL scale (SERVQUAL-Card). The result was obtained by the difference of the sum of the scores on perception minus those of the expectations, and through statistical analysis.RESULTS:The SERVQUAL-Card scale was statistically validated, showing adequate level of internal consistency. We found a higher frequency of myocardial revascularization 55 (67.0%); first heart surgery 72 (87.8%) and the use of ECC 69 (84.1%). We noticed high mean values for expectations and perceptions with significant results (P<0.05). We observed a significant relationship between the quality of service with: gender, in empathy (P= 0.04) and age, in reliability (P = 0.02). There was no significant association between ECC and quality of service.CONCLUSION:Service quality was satisfactory. The patient demonstrated a high expectation to hospital medical service. Women present a higher perception of quality in empathy and younger people in reliability. The use of ECC is not related to service quality in this sample. The data obtained in this study suggest that the quality of this health service can be monitored through the periodical application of the SERVQUAL scale.
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- Carpentier, Nico, 1969-
(författare)
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Além da escada da participação : Ferramentas analíticas para a análise crítica dos processos midiáticos participativos
- 2018
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Ingår i: Mídia e Cotidiano, Revista do Programa de Pós-Graduação em Mídia e Cotidiano. - : Pro Reitoria de Pesquisa, Pos Graduacao e Inovacao - UFF. - 2178-602X. ; 12:3, s. 245-274
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Tidskriftsartikel (refereegranskat)abstract
- Participatory research is facing three challenges—how to deal with the theoretisation and conceptualisation of participation; how to support the research with analytical models; and how the evaluate the research outcomes. This article aims to address these three problems by distinguishing two main approaches (a sociological and a political) in participatory theory and developing a four-level and 12-step analytical model that functions within the political approach. In this analytical model, a series of key concepts are used: process, field, actor, decision-making moment and power. The normative-evaluative problem is addressed by reverting to the critical perspective to evaluate the societal desirability of particular participatory intensities. This critical perspective—potentially—adds a 13th and final normative layer to the analytical model.
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- Carpentier, Nico, 1969-
(författare)
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Comunicando o conhecimento acadêmico além do texto acadêmico escrito : uma análise autoetnográfica do experimento da instalação Mirror Palace of Democracy
- 2020
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Ingår i: MATRIZes. - 1982-2073 .- 1982-8160. ; 14:2, s. 75-99
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- The article first discusses five approaches that aim to transcend, complement, or overturn the hegemony of the written academic text. In the second part, the Mirror Palace of Democracy installation experiment, which had the explicit objective of moving beyond the written academic text while still remaining in the realm of academic knowledge communication, is autoethnographically analyzed. The experiment allowed reflection on the integrated and iterative nature of academic communication, on the hybrid academic– artistic identity, and on the diversification of publics. Both the theoretical discussion and the Mirror Palace of Democracy installation are part of a call for more experimentation with, and theorization of, multimodal and/or arts-based academic communication.
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