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Sökning: L773:0264 2069 > (2010-2013)

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1.
  • Alverén, Ellen, et al. (författare)
  • Seasonal employees' intention to return and do more than expected
  • 2012
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:12, s. 1957-1972
  • Tidskriftsartikel (refereegranskat)abstract
    • Seasonal employment is important in the service industries. Having motivated and satisfied employees is fundamental when front-line employees play a key role for the customers' perceived service quality. Seasonal work differs from permanent employment in many aspects and if managed properly, this could be a competitive advantage and contribute to the success of an organization. This study focuses on seasonal employees' intention to return and to do more than expected at work as well as the relationships between certain motivational factors and job satisfaction. A survey was carried out at four ski resorts with 477 respondents. Correlation and regression analyses indicate that job satisfaction influences the intention to return but does not have a strong influence on organizational citizenship behaviour (i.e. doing more than expected at work). The results improve our understanding of seasonal workers' motivation and behaviour. The concluding part discusses managerial implications.
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2.
  • Andersson Cederholm, Erika, et al. (författare)
  • The Service Triad: Modelling Dialectic Tensions in Service Encounters
  • 2010
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 30:2, s. 265-280
  • Tidskriftsartikel (refereegranskat)abstract
    • SUMMARY: Models of service encounters are often fraught by reductionism, describing business relationships as mathematical combinations of dyadic constellations. Metaphors of ideal social relationships (marriages or friendships) are highlighted to stress normative aspects of equal, balanced and long-term business partnerships. However, these approaches are limited in their analytical sensitivity, as they cannot address the complexity of multipart relationships, where meanings, roles and relationships are continuously constructed and reconstructed. In order to understand the ambivalent quality of business interactions, this article analyses the corporate travel market by applying Georg Simmel’s depiction of the triad as a specific social form. Triadic constellations and more complex service networks involve dialectic tensions, simultaneously exhibiting loyalty and disloyalty, trust and distrust, empowerment and disempowerment. It is argued that a qualitative methodology is more adequate approach to grasp such dynamic and contextual social realities, because (opposed to a quantitative approach) it is not confined to operate with mutually exclusive analytical categories.
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3.
  • Bryson, John, et al. (författare)
  • Services, innovation, employment and organisation : research gaps and challenges for the next decade
  • 2012
  • Ingår i: The Service Industries Journal. - : Routledge. - 0264-2069 .- 1743-9507. ; 32:4, s. 641-655
  • Tidskriftsartikel (refereegranskat)abstract
    • This paper provides a critical analysis of European service research. The paper reviews the state of service research in 1991 and critically evaluates the subsequent two decades of academic research. The paper then identifies key research challenges that must be addressed over the next decade. The key issues identified include: the development of new conceptual frameworks; the creation of new metaphors that might supplant the dominance of the networking metaphor; research that would explore the production of translocal distributed co-produced service expertise; further work on embodied expertise/labour; research on services and manufacturing; modifications to national statistics and a critical analysis of the relationship between knowledge and business, and professional services.
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5.
  • Daunfeldt, Sven-Olov, et al. (författare)
  • Firm growth in the Swedish retail and wholesale industries
  • 2013
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 33:12, s. 1193-1205
  • Tidskriftsartikel (refereegranskat)abstract
    • To identify the determinants of firm growth in the Swedish retail and wholesale industries during 2000–2004, we analyse a sample of 400 limited liability companies using quantile regression techniques. Firm growth was mainly found to depend upon time-invariant firm-specific effects, supporting Penrose's [1959. The theory of the growth of the firm (4th ed.). New York: Oxford University Press] suggestion that internal resources such as firm culture, brand loyalty, entrepreneurial skills, and so on are important determinants of firm growth.
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6.
  • Keramati, Abbas, et al. (författare)
  • A combinative model of behavioural and technical factors affecting 'Mobile'-payment services adoption: An empirical study
  • 2012
  • Ingår i: Service Industries Journal. - : Routledge. - 0264-2069 .- 1743-9507. ; 32:9, s. 1489-1504
  • Tidskriftsartikel (refereegranskat)abstract
    • The objective of this paper is to investigate customers' adoption of mobile payment (M-payment) services. The proposed conceptual model combines technological factors and behavioural factors of M-payment services adoption. A questionnaire is developed and 623 completed questionnaires are gathered from Iranian customers. ANOVA and MANOVA analysis are used to find out the impact of demographic and cultural characteristics on other related research factors. The overall fitness of the proposed model is tested by confirmatory factor analysis and logistic regression. It is shown that the model has a suitable fitness. The model shows that ease of use, usefulness, trust, compatibility, cost, norm, payment habit, availability of mobile phone skills, and convenience are in the suitable condition and these factors influence adoption superiorly.
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7.
  • Mostaghel, Rana, et al. (författare)
  • Adoption of enterprise systems and radio frequency identification among service firms
  • 2012
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:15, s. 2435-2443
  • Tidskriftsartikel (refereegranskat)abstract
    • A promising technology for optimizing supply-chain processes is radio frequency identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction have adopted RFID. © 2012 Copyright Taylor and Francis Group, LLC.
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8.
  • Nair, Sujith, et al. (författare)
  • Service orientation : effectuating business model innovation
  • 2013
  • Ingår i: Service Industries Journal. - : Routledge. - 0264-2069 .- 1743-9507. ; 33:9-10, s. 958-975
  • Tidskriftsartikel (refereegranskat)abstract
    • The research argues for the need to correctly identify and strengthen the core competencies of a firm, especially relevant in the service-oriented firm context where value creation requires resourceful and efficient provision of service. This study of 17 airlines from Asia, Europe, and Oceania reveals a picture of inconsistencies in the core competence strategy of airlines. It brings out the situation in which firms believe and project that they are service oriented, but fail to have the core competence strategies of a service firm or the business model innovations that lead to service orientation, thus leading to performance heterogeneity among intra-industry firms having similar business models. This paper proposes that seemingly similar business models differ in performance due to their service orientation and identification of the core competence serves as both the primary requirement for business model innovation and a measuring indicator of service orientation. The research on the airline industry advances the understanding of how core competence strategy and business model innovation constructs behave in the service firms' effort to gain sustainable competitive advantage.
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9.
  • Schilling, Annika, 1976-, et al. (författare)
  • Understanding professionals' reactions to strategic change : the role of threatened professional identities
  • 2012
  • Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:8, s. 1229-1245
  • Tidskriftsartikel (refereegranskat)abstract
    • This article develops and demonstrates the utility of a framework for understanding professionals' reactions to strategic change in professional service firms as an interplay between a strategic intent, its manifestation in organizational roles and practices and its fit with existing professional identities. The application of the framework with three case studies shows that strategic changes may threaten different aspects of professional identities (self-enhancement, self-continuity and self-distinctiveness) which in turn tends to lead to different kinds of resistance from the professionals (exit, voice for opposition or voice for renegotiation). The article also links these different reactions to the locus of identification of professionals, which may be either ‘local’ or ‘cosmopolitan’.
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10.
  • Smallbone, David, et al. (författare)
  • Government and Entrepreneurship in Transition Economies : the Case of Small Firms in Business Services in Ukraine
  • 2010
  • Ingår i: Service Industries Journal. - : Taylor & Francis. - 0264-2069 .- 1743-9507. ; 30:5, s. 655-670
  • Tidskriftsartikel (refereegranskat)abstract
    • Governments play a particularly important role for entrepreneurship development in a transition context, particularly with respect to their role in creating the institutional framework that enables and/or constrains entrepreneurship. This article explores how institutional change in Ukraine, resulting in institutional deficiencies, triggered new opportunities for small firms in the emerging business services sector. Drawing on data from a survey and in-depth case studies, the article illustrates the distinctive, albeit transient, nature of opportunities for business services firms in a turbulent environment, where government has yet to fully implement an effective institutional framework for productive entrepreneurship.
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