| 1. |
- Eriksson, Erik, 1977, et al.
(author)
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Value Propositions in Public Collaborations : Regaining Organizational Focus Through Value Configurations
- 2022
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In: British Journal of Management. - : John Wiley & Sons. - 1045-3172 .- 1467-8551. ; 33:4, s. 2070-2085
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Journal article (peer-reviewed)abstract
- There is consensus that complex problems of contemporary society call for public service collaborations. So-called public service logic (PSL) focuses on joint value creation among a multiplicity of actors in service ecosystems. Despite recognizing various actors, this logic is essentially user-centric, with the service user being the one realizing the value. Consequently, single and collaborating organizations cannot deliver value, only potential value, or so-called value propositions. The elusive public service logic takes a network value conguration for granted and as a starting point. Drawing from two cases in Swedish healthcare, this paper argues that two other value congurations (chain and shop) are also relevant for understanding the development of value propositions – and that these may be related to both intra- and inter-organizational processes. Theoretically, we conclude that just like public service logic, other collaborative public management theories need to recognize the importance of a multiplicity of value congurations and that these are often related to both intra- and inter-organizational processes. We conclude that managers should not adopt the latest network trends without first reflecting on the relevance of existing internal processes.
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| 2. |
- Eriksson, Erik, 1977, et al.
(author)
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Post-New Public Management in Public Healthcare: Recycled, Hybridized, Paradigmatic?
- 2019
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In: British Academy of Management (BAM) 2019 Conference. - : British Academy of Management.
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Conference paper (peer-reviewed)abstract
- New Public Management (NPM) is increasingly used pejoratively and claimed unfit for the complex challenges in contemporary societies, for example aging population structures and, as a result, increased number of cancer patients. Consequently, post-NPM gains increased attention. Drawing from a longitudinal case in Swedish cancer care, the present article seeks to pinpoint post-NPM in public healthcare practice. It is revealed that some post-NPM aspects are recycled by combining traditional public administration (pre-NPM) and NPM aspects: the former’s re-professionalisation is combined with the latter’s foci on performance measures, decentralisation, and accountability. Other post-NPM aspects are hybridizing typical NPM aspects with new (post-NPM) aspects: for instance, customer-focus is taken further to include the patient’s active participation in co-designing services, and standardization is reinterpreted to concern meeting-places rather than efficiency. Yet other aspects are replacing NPM shortcomings: for instance, trust is replacing control, and a systems approach is replacing the intra-organisational focus
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| 3. |
- Gremyr, Ida, 1975, et al.
(author)
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The roles of quality departments and their influence on business results
- 2021
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In: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3371 .- 1478-3363. ; 32:7-8, s. 886-897
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Journal article (peer-reviewed)abstract
- This study explores the various roles of quality departments and investigates whether their roles have different influence on business results. Based on a survey of quality managers in 211 Swedish organisations, the analysis identifies four roles of quality departments: firefighters, auditors, process improvers, and orchestrators. The roles vary in their predominant adoption of Quality Management practices ranging from a narrow scope focusing on quality management systems to a broader scope, based on multiple practices. An analysis was performed to identify how each of the identified roles influences business results. The results show that quality departments with a broad focus, combining both explorative and exploitative quality practices, contribute the most to business results.
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| 4. |
- Gadolin, Christian, 1987-, et al.
(author)
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Providing healthcare through “value shops” : impact on professional fulfilment for physicians and nurses
- 2020
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In: International Journal of Health Governance. - : Emerald Group Publishing Limited. - 2059-4631 .- 2059-464X. ; 25:2, s. 127-136
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Journal article (peer-reviewed)abstract
- Purpose: The purpose of this paper is to empirically explore and demonstrate the ability of healthcare professionals to attain professional fulfilment when providing healthcare inspired by “value shops”. Design/methodology/approach: A qualitative case study incorporating interviews and observations was conducted. Findings: The empirical data suggest that the professional fulfilment of both physicians and nurses is facilitated when care is organized through “value shops”. Both groups of professionals state that they are able to return to their “professional core”. Originality/value: The beneficial outcomes of organizing healthcare inspired by the “value shop” have previously been explored in terms of efficiency and quality. However, the professional fulfilment of healthcare professionals when providing such care has not been explicitly addressed. Professional fulfilment is vital in order to safeguard high-quality care, as well as healthcare professionals' involvement and engagement in implementing quality improvements. This paper highlights the fact that care provision inspired by the “value shop” may facilitate professional fulfilment, which further strengthens the potential positive outcomes of the “value shop” when utilized in a healthcare setting.
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| 5. |
- Huzzard, Tony, et al.
(author)
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Sustainability in Healthcare Organizations
- 2016
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In: Management Strategies for Health Care Organizations : Adopt, Abandon or Adapt? - Adopt, Abandon or Adapt?. - : Routledge. - 9781138825697 ; :18, s. 338-358, s. 338-358
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Book chapter (other academic/artistic)
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| 6. |
- Eriksson, Erik, 1977-, et al.
(author)
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Collaborative Public Management : Coordinated Value Propositions among Public Service Organisations
- 2020
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In: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 22:6, s. 791-812
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Journal article (peer-reviewed)abstract
- Drawing from collaborative public management, this article seeks to contribute topublic service logic by focusing on what precedes the public service user’s realizationof value: the value proposition. A new care model for elderly people with multiplechronic diseases shows that coordinators with an inter-organizational mission, ver-tical and horizontal supporting structures, trust established through relationships,and recognition of service systems’embeddedness in social systems are pivotal forthe ability of public service organizations to develop coordinated value propositions.The contribution to policy and practice is an increased understanding of a coherent,rather than fragmented, welfare system for users/citizens.
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| 7. |
- Colldén, Christian, 1983, et al.
(author)
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Value-based healthcare translated: A complementary view of implementation
- 2018
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In: BMC Health Services Research. - : Springer Science and Business Media LLC. - 1472-6963. ; 18:1
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Journal article (peer-reviewed)abstract
- Background: Interest in the implementation of various innovations (e.g. medical interventions and organizational approaches) has increased rapidly, and management innovations (MIs) are considered particularly complex to implement. In contrast to a traditional view that innovations are implemented, some scholars have promoted the view that innovations are translated into contexts, a view referred to as translation theory. The aim of this paper is to investigate how a translation theory perspective can inform the Consolidated Framework of Implementation Research (CFIR) to increase understanding of the complex process of putting MIs into practice. The empirical base is a two-year implementation of the MI Value-Based Health Care (VBHC) to a psychiatric department in a large Swedish hospital. Methods: In this longitudinal case study, a qualitative approach was applied using an insider researcher with unique access to data, who followed the implementation starting in 2015. Data sources includes field notes, documents, and audio recordings of meetings and group reflections which were abridged into an event data file structured by CFIR domains. In a joint analysis, an outsider researcher was added to strengthen the analysis and mitigate potential bias. Results: Two themes were identified, for which CFIR did not satisfactorily explain the findings. First, the intervention characteristics (i.e. the content of the MI) were modified along the process and, second, the process did not follow predefined plans. However, the project was still perceived to be successful by internal and external stakeholders. Conclusions: The paper proposes three ways in which translation theory can inform CFIR when applied to MIs: 1) strength of evidence is not as important for MIs as for medical and technical innovations; 2) adaptability of the MI can be emphasized more strongly, and 3) it can be more fruitful to view implementation as a dynamic process rather than seeing it as a matter of planning and execution. For managers, this implies encouragement to seize the opportunity to translate MIs to fit their organization, rather than to aim to be true to an original concept.
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| 8. |
- Eriksson, Erik, 1977, et al.
(author)
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Inter-organizational relations: Citizen-centered resource integration in times of complexity
- 2021
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In: Handbook of Theories of Public Administration and Management. - : Edward Elgar Publishing. ; , s. 252-262
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Book chapter (other academic/artistic)abstract
- Inter-organizational collaboration and co-production are often kept separated, despite increasing evidence that collaborations require the active contribution of citizens. In this chapter we argue that citizen-centeredness is necessary in so-called resource integration among multiple actors (whether organization representatives or citizens). Building on two action research cases in a Swedish cancer context, it is suggested that the life event of having cancer and the lived experience as inhabitant in a segregated area are pivotal as resources to identify actors that can make a difference. Once actors are identified, relations may be established and maintained through integration and combination of their tangible and intangible resources targeting the citizens broader life situation. The action researcher may both facilitate such resource integration as well as contributing with their own specific knowledge in order to contribute to change for the better.
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| 9. |
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| 10. |
- Hellström, Andreas, 1972, et al.
(author)
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Trade unions and action research
- 2012
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In: Work, Employment and Society. - : SAGE Publications. - 0950-0170 .- 1469-8722. ; 26:1, s. 161-171
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Journal article (peer-reviewed)abstract
- There is little or no tradition of action research outputs reaching the mainstream industrial relations and work sociology literatures. The aim of this research note is to address why this is so and argue for an action research agenda for work with unions that entails the researcher assuming the role of change agent to facilitate union capacity building or developing workplaces for better jobs. A key issue is how such an agenda can be advanced that does not compromise the integrity of the researcher or the quality of research output. This, we argue, is worth exploring as a means for putting union research onto a more interventionist footing. However, we also suggest that the successful pursuit of such an agenda depends on meeting a number of methodological challenges.
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