| 21. |
- Bröchner, Jan, 1948
(författare)
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Comparing performance measurement for industrial maintenance and facility management
- 2018
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Ingår i: Revue Europeenne d' Economie et Management des Services. - 2497-0107. ; 1:5, s. 45-63
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Forskningsöversikt (refereegranskat)abstract
- Performance indicators for industrial maintenance differ from those used for facility management. Based on the concept of measurement cost and recent survey articles, the organizational contexts, including service triads, servitization, as well as outcome-based contracts, are analysed. Differences are attributed to customer orientation, precision of initial status documentation and relative importance of subjective evaluations of performance.
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| 22. |
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| 23. |
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| 24. |
- Bröchner, Jan, 1948
(författare)
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Measuring the productivity of facilities management
- 2017
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Ingår i: Journal of Facilities Management. - 1741-0983 .- 1472-5967. ; 15:3, s. 285-301
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this study is to identify methods appropriate for measuring the direct productivity of facilities management (FM) with respect to the providers, on both the industry level and the firm level.Design/methodology/approach – This is a literature survey and conceptual analysis.Findings – Prior studies are dominated by subjective assessments of how the office environment affects individual labour productivity. While the available EU data on productivity growth for the FM industry indicate a negative trend, they might be misleading. More recent research on the productivity of business services providers could be applied to the measurement of the productivity of FM firms. Co-production and effects of client satisfaction are important issues for measurement.Research limitations/implications – The analysis is concentrated on the direct productivity of FM providers. There is a need to develop objective measures of provider productivity, and there is a particular challenge in measuring how FM clients contribute to the productivity of FM providers.Practical implications – Providers of FM services should be able to assess the efficiency of their resource use more clearly and to balance user satisfaction against resource use more efficiently.Social implications – The effects of co-production with clients need to be recognised, considering productivity effects on both providers and clients jointly. Sustainability is an argument for an increased focuson resource use in FM.Originality/value – This is the first overview of issues raised when measuring the direct productivity of FM itself rather than indirect FM effects on office worker labour productivity.
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| 25. |
- Bröchner, Jan, 1948
(författare)
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Construction project management fiction: Individual values
- 2021
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Ingår i: International Journal of Project Management. - : Elsevier BV. - 0263-7863. ; 39:6, s. 594-604
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Tidskriftsartikel (refereegranskat)abstract
- Works of fiction are used in organizational studies for pedagogical purposes and as sources of data. The aim here is to analyse fictional treatments of construction project management, with a focus on project managers’ individual values. Fourteen novels, two short stories and four plays are included. Among the 18+18 individual Rokeach values, imagination, love, ambition, courage and happiness are frequently highlighted by authors. Earlier research on project managers has not shown imagination and love to be important. Studying fiction offers a broader representation of human aspects of project work, such as unethical behaviour, than can be gained from biographies, interviews and questionnaires. Works of literature can be used for more than pedagogical purposes. The relation between project managers’ project commitments and their personal ties outside the project context is a recurring topic in fiction.
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| 28. |
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| 29. |
- Bröchner, Jan, 1948, et al.
(författare)
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Changes and change management in construction and IT projects
- 2011
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Ingår i: Automation in Construction. - : Elsevier BV. - 0926-5805. ; 20:7, s. 767-775
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Tidskriftsartikel (refereegranskat)abstract
- Modelling for change management in construction might benefit from experiences from other industries. This study compares reasons for change as well as change practices in interorganizational relationships in construction and information technology. Sixteen contractual relationships have been studied through a questionnaire and interview survey conducted among both clients and providers. Project-type relations are contrasted with more continuous service support contracts. More than their providers, clients tend to ascribe high change frequencies to an increase in technical understanding during projects. Early provider participation is associated with lower change frequencies, while the strength of incentives is less influential. The ease of transforming changes into new projects varies between technologies. Irreversibility is important, as well as relations between pre-investigations and the successive revealing of initial conditions, together with the life-cycle of formal and informal communication. Findings can be used for transfer of agile practices. © 2011 Elsevier B.V. All rights reserved.
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| 30. |
- Bröchner, Jan, 1948
(författare)
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Construction contractors as service innovators
- 2010
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Ingår i: Building Research and Information. - : Informa UK Limited. - 1466-4321 .- 0961-3218. ; 38:3, s. 235-246
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Tidskriftsartikel (refereegranskat)abstract
- As in the manufacturing and services industries, a mix of technological and non-technological innovation should be expected in construction. This study ascertains the relative importance of a set of internal and external factors for the intensity of technological and non-technological innovation among construction contracting firms. Seventeen types of contractor activities, associated with three levels of service content, are identified and a characteristics-based theory of service innovation with four innovation trajectories (material, informational, methodological, contractual or relational) is applied. Data collected from a questionnaire survey of 44 of the 50 largest construction contractors in Sweden indicate that 30 contractors had carried out research and development during 2003-2005 and that 11 had made at least one innovation new to the country. The lowest level of innovation intensity was mostly linked to the methodological trajectory (28 contractors), while the material trajectory dominated innovation 'new to the country' (eight contractors). Analysing data per activity where research and development or innovation had been reported shows that collaboration with another type of contractor is associated with a higher intensity of innovation, regardless of trajectory. The level of employee education is significant for relational innovation. The consequences for policies in firms and central government are identified.
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