| 21. |
- Friman, Margareta, 1970-, et al.
(författare)
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The relationship between exchanged resources and loyalty intentions
- 2020
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Ingår i: Service Industries Journal. - : Taylor & Francis. - 0264-2069 .- 1743-9507. ; 40:11-12, s. 846-865
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Tidskriftsartikel (refereegranskat)abstract
- his research aims to revive the applicability of the exchange concept in the marketing domain. The authors draw on current exchange theories to show how members of an aquatic center receive relational, social support, and restorative resources from other center members and employees. They then empirically demonstrate that members’ loyalty to the center is fueled by the resources they receive from others in the center and that their experience in the center mediates the relationship between exchanged resources and member loyalty. This research reveals that service organizations may foster person-place bonds by providing customers with resources over and above goods and services. Customers appreciate resources that transform their well-being, such as social support and natural, restorative resources, and they demonstrate loyalty to places where they can obtain therapeutic resources. From a theoretical standpoint, this work shows support for the notion that the exchange concept is a foundational aspect of a general theory of marketing and explains how the exchange and value concepts in marketing are linked together.
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| 22. |
- Hermelin, Brita
(författare)
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Producer service firms in globalising cities : the example of advertising firms in Stockholm
- 2009
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 29:4, s. 457-471
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Tidskriftsartikel (refereegranskat)abstract
- Spaces of flows have become basic processes and elements in the development of space economies and cities. The objective in this study is to understand spaces of flows of advanced producer services. This article focuses on advertising firms in the geographical context of Sweden and Stockholm. The analysis considers advertising activities in the context of globalisation and post-modern economies. The empirical data for this article are derived from secondary sources, including statistics, firm directories, and business journals. The conclusions indicate multi-scalar relations of advertising agencies. Relationships with clients tend to be local or national. At the same time, there are international intra-organisational connections and flows. Advertising activities have consolidated under transnational organisations.
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| 23. |
- Keramati, Abbas, et al.
(författare)
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A combinative model of behavioural and technical factors affecting 'Mobile'-payment services adoption: An empirical study
- 2012
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Ingår i: Service Industries Journal. - : Routledge. - 0264-2069 .- 1743-9507. ; 32:9, s. 1489-1504
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Tidskriftsartikel (refereegranskat)abstract
- The objective of this paper is to investigate customers' adoption of mobile payment (M-payment) services. The proposed conceptual model combines technological factors and behavioural factors of M-payment services adoption. A questionnaire is developed and 623 completed questionnaires are gathered from Iranian customers. ANOVA and MANOVA analysis are used to find out the impact of demographic and cultural characteristics on other related research factors. The overall fitness of the proposed model is tested by confirmatory factor analysis and logistic regression. It is shown that the model has a suitable fitness. The model shows that ease of use, usefulness, trust, compatibility, cost, norm, payment habit, availability of mobile phone skills, and convenience are in the suitable condition and these factors influence adoption superiorly.
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| 24. |
- Lindblom, Ted, et al.
(författare)
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Cross-Border Bank Mergers and Acquisitions in the EU
- 2002
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 22:4, s. 41-72
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Tidskriftsartikel (refereegranskat)abstract
- Beginning at the end of the 1990s the banking industry entered into a new phase of consolidation. The US market is experiencing an increasing number of inter-state bank mergers and acquisitions, whereas cross-border mergers between banks in different countries are becoming ever more common in the EU. This paper examines the motives and gains from large cross-border bank mergers by using what has been called a 'balanced scorecard approach'. It assesses firm performance by using both financial and non-financial (strategic) variables. The paper is explorative and covers a select literature review of bank mergers and acquisitions in general and an analysis of the Nordbanken-Merita merger based on the balanced scorecards approach in particular. It is shown that the balanced scorecard may be a very useful technique to analyse the complexity of large cross-border bank mergers and thereby it adds to our over-all understanding of bank mergers across borders. Furthermore, we demonstrate how the growth strategy behind the merger of the two banks may be organised within the framework of a balanced scorecard highlighting the strategic fit between them. Our findings imply that the strategic fit was of a complementary nature. The banks were completing each other rather well in the different perspectives of the model. The success of the merger will therefore very much depend on the capability of cross-utilising the different characteristics and strengths of the merging banks.
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| 25. |
- Lundquist, Karl-Johan, et al.
(författare)
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Producer Services, Growth and Roles in Long Term Economic Development
- 2008
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 28:4, s. 463-477
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Tidskriftsartikel (refereegranskat)abstract
- This paper deals with the varying roles of producer services in economic transformation during the last 30 years in Sweden, and analyses unique longitudinal data on eight service sectors. The theoretical background for the analysis is inspired by the technology shift thesis of economic historians, and we show that the renewal and transformation of producer services has taken place later than for the manufacturing sector. The importance of producer services in national growth increased enormously towards the end of the period, but we also note that this growth has been accompanied by a divergence in growth between service sectors.
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| 26. |
- Mostaghel, Rana, et al.
(författare)
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Adoption of enterprise systems and radio frequency identification among service firms
- 2012
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:15, s. 2435-2443
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Tidskriftsartikel (refereegranskat)abstract
- A promising technology for optimizing supply-chain processes is radio frequency identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction have adopted RFID. © 2012 Copyright Taylor and Francis Group, LLC.
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| 27. |
- Muhr, Sara Louise, et al.
(författare)
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’Treating Threats - the Ethical Dilemmas of Treating Threatening Patients
- 2009
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 29:1, s. 35-45
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- This paper considers the impact of threats on professional service workers, especially as these emerge in healthcare services. Based on interviews with healthcare professionals and prison guards, this paper discusses the ethical dilemmas inherent in viewing the doctor-patient relationship from a solely rule-based ethical approach when threatening behaviour is involved. It is argued that under threatening circumstances, a service worker will not be able to exclude personal moral beliefs from the decision-making process. Consequently, the tradition of relying on rule-based ethics is insufficient on its own and must be supplemented with a repersonalised ethics of 'the Other'.
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| 28. |
- Nair, Sujith, et al.
(författare)
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Service orientation : effectuating business model innovation
- 2013
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Ingår i: Service Industries Journal. - : Routledge. - 0264-2069 .- 1743-9507. ; 33:9-10, s. 958-975
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Tidskriftsartikel (refereegranskat)abstract
- The research argues for the need to correctly identify and strengthen the core competencies of a firm, especially relevant in the service-oriented firm context where value creation requires resourceful and efficient provision of service. This study of 17 airlines from Asia, Europe, and Oceania reveals a picture of inconsistencies in the core competence strategy of airlines. It brings out the situation in which firms believe and project that they are service oriented, but fail to have the core competence strategies of a service firm or the business model innovations that lead to service orientation, thus leading to performance heterogeneity among intra-industry firms having similar business models. This paper proposes that seemingly similar business models differ in performance due to their service orientation and identification of the core competence serves as both the primary requirement for business model innovation and a measuring indicator of service orientation. The research on the airline industry advances the understanding of how core competence strategy and business model innovation constructs behave in the service firms' effort to gain sustainable competitive advantage.
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| 29. |
- Nilsson, Per Åke, et al.
(författare)
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Public Support for Tourism SMEs in Peripheral Areas : The Arjeplog Project, Northern Sweden
- 2005
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 25:4, s. 579-599
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Tidskriftsartikel (refereegranskat)abstract
- Within the European Union, the tourism issues facing many peripheral areas are similar to those elsewhere in the world. Beginning in the late 1980s, the emphasis of thinking in the Union moved away from large automatic grants to attract inward investment projects, towards small firms and indigenous development. As party of this thinking, tourism SMEs have been assigned an important role in the process of regional convergence. While investment subsidies remain a key instrument, they have been supplemented by technical support to tailor assistance to the need of the individual firm. The latter aspect is an important plank in Swedisdg regional policy, which sees investing in human competencies as the core innovative development at the local level. This paper examines the process and the outcomes of a four-year programme to upgrade the level of business skills in eight tourism SMEs, which are located in the sparesly populated regions of northern Sweden.
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| 30. |
- Schilling, Annika, 1976-, et al.
(författare)
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Understanding professionals' reactions to strategic change : the role of threatened professional identities
- 2012
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:8, s. 1229-1245
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Tidskriftsartikel (refereegranskat)abstract
- This article develops and demonstrates the utility of a framework for understanding professionals' reactions to strategic change in professional service firms as an interplay between a strategic intent, its manifestation in organizational roles and practices and its fit with existing professional identities. The application of the framework with three case studies shows that strategic changes may threaten different aspects of professional identities (self-enhancement, self-continuity and self-distinctiveness) which in turn tends to lead to different kinds of resistance from the professionals (exit, voice for opposition or voice for renegotiation). The article also links these different reactions to the locus of identification of professionals, which may be either ‘local’ or ‘cosmopolitan’.
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