| 1. |
- Ahlqvist, Victoria, et al.
(författare)
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Supply chain risk management strategies in normal and abnormal times: policymakers' role in reducing generic medicine shortages
- 2023
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Ingår i: International Journal of Physical Distribution & Logistics Management. - 0960-0035. ; 53:2, s. 206-230
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This paper links supply chain risk management to medicine supply chains to explore the role ofpolicymakers in employing supply chain risk management strategies (SCRMS) to reduce generic medicineshortages.Design/methodology/approach – Using secondary data supplemented with primary data, the authors mapand compare seven countries’ SCRMS for handling shortage risks in their paracetamol supply chains beforeand during the first two waves of the COVID-19 pandemic.Findings – Consistent with recent research, the study finds that policymakers had implemented few SCRMSspecifically for responding to disruptions caused by COVID-19. However, shortages were largely avoided sincemultiple strategies for coping with business-as-usual disruptions had been implemented prior to the pandemic.The authors did find that SCRMS implemented during COVID-19 were not always aligned with thoseimplemented pre-pandemic. The authors also found that policymakers played both direct and indirect roles.Research limitations/implications – Combining longitudinal secondary data with interviews sheds lighton how, regardless of the level of preparedness during normal times, SCRMS can be leveraged to avertshortages in abnormal times. However, the problem is highly complex, which warrants further research.Practical implications – Supply chain professionals and policymakers in the healthcare sector can use thefindings when developing preparedness and response plans.Social implications – The insights developed can help policymakers improve the availability of high-volumegeneric medicines in (ab)normal times.Originality/value – The authors contribute to prior SCRM research in two ways. First, the authorsoperationalize SCRMS in the medicine supply chain context in (ab)normal times, thereby opening avenues forfuture research on SCRM in this context. Second, the authors develop insights on the role policymakers playand how they directly implement and indirectly influence the adoption of SCRMS. Based on the study findings,the authors develop a framework that captures the diverse roles of policymakers in SCRM.
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| 2. |
- Kembro, Joakim, et al.
(författare)
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Exploring information sharing in the extended supply chain: an interdependence perspective
- 2015
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Ingår i: Supply Chain Management. - 1359-8546. ; 20:4, s. 455-470
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - This paper aims to empirically explore demand-related information sharing in the extended supply chain. Design/methodology/approach - Through a single, embedded case design, a range of methods are used to collect data from companies representing three different supply chain tiers, including focal company, first-tier suppliers and first-tier customers. The collected data are analysed through the theoretical lens of interdependence. Findings - The findings indicate that the supply chain actors adapt information sharing to the pooled, serial or reciprocal type of interdependence. Information sharing is thus increased with key dyadic partners representing, for example, unique offerings and high market shares as percentage of total expenditure/sales. The study also unearths several barriers to information sharing beyond dyadic ties, including problems related to dis-aggregated, misinterpreted and/or incomplete information. Research limitations/implications - The study empirically contributes to the existing literature by exploring information sharing in the extended supply chain and by suggesting different approaches to information sharing depending on the type and intensity of interdependence between supply chain partners. Further, the paper contributes to the existing literature on barriers of information sharing in supply chains by identifying barriers specific to multi-tier information sharing. "Meta-information" (i.e. information about the shared information) is needed to overcome some of the barriers of sharing information in cases of weak, pooled interdependencies in the supply chain. Practical implications - Similar to previous empirical research, this exploratory study indicates that companies, in general, refrain from sharing information beyond dyadic ties. Supply chain managers would instead mostly focus on stronger, reciprocal interdependencies and emphasise dyadic information sharing. To further guide managers, a demand profiling framework considering market share and demand uncertainty is presented. It may be interesting to engage in multi-tier information sharing in particular cases where strong interdependence exists between three or more partners. Originality/value - This study contributes to existing research on information sharing in supply chains by empirically studying information sharing in an extended supply chain, applying interdependence theory as its analytical framework and unearthing several barriers that are specific to multi-tier information sharing.
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| 3. |
- Kembro, Joakim, et al.
(författare)
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Theoretical perspectives on information sharing in supply chains: a systematic literature review and conceptual framework
- 2014
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Ingår i: Supply Chain Management. - 1359-8546. ; 19:5-6, s. 609-625
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - The purpose of this paper is to explore what theoretical lenses have been used to analyze and understand information sharing in supply chains. The paper elaborates on the predominant theories and discusses how they can be integrated to research different aspects of information sharing. Design/methodology/approach - The paper carried out a structured literature review by using a combination of selected keywords to search for peer-reviewed articles in ten journals. Findings - The findings suggest that four out of ten reviewed articles explicitly apply one or more theoretical lenses. The predominant theories used include transaction cost economics, contingency theory, resource-based view, resource dependency theory and relational governance theories such as the relational view and social exchange theory. Research limitations/implications - These theories can be applied to analyze different aspects of information sharing. By using the theories in a complementary way, it is possible to increase our understanding of information sharing between companies related to: why and what information to share with whom, how to share and the impact of antecedents, barriers and drivers. Practical implications - The results of the paper highlight the importance of tailoring information sharing structures and mechanisms to the context of the transaction and the business relationship. Originality/value - This paper addresses how theoretical perspectives inform empirical research on information sharing in supply chains. It puts forward an integrative conceptual framework based on cross-disciplinary theories and makes specific suggestions for future empirical research in this area.
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| 4. |
- Norrman, Andreas, et al.
(författare)
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Performance-based contracting in service supply chains: a service provider risk perspective
- 2014
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Ingår i: Supply Chain Management. - 1359-8546. ; 19:2, s. 153-172
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The performance of service supply chains in terms of service levels and cost efficiency depends not only on the effort of service providers but also on the inputs of sub-contractors and the customer. In this sense, performance-based contracting (PBC) entails increased financial risk for providers. Allocating and managing risk through contractual relationships along the service supply chain is a critical issue, and yet there is scant empirical evidence regarding what factors influence, and how, provider willingness to bear PBC-induced risk. This paper aims to address this gap. Design/methodology/approach – The paper draws on agency theory and two cases of logistics service supply chains, in the food retail and automotive industries respectively, to identify key influencing factors. Data were collected through semi-structured interviews with 30 managers of providers and sub-contractors and review of 35 documents, notably contracts and target letters. Findings – Four influencing factors were found: performance attributability within the service supply chain; relational governance in service supply chain relationships; provider risk and reward balancing; and provider ability to transfer risk to sub-contractors. The propositions developed address how these factors influence provider willingness to bear PBC-induced risk. Research limitations/implications – The factors identified are external to the provider mindset and refer to the management of contractual relationships and service delivery interactions along the service supply chain. The paper contributes to agency theory by stressing the risk allocation implications of bi-directional principal-agent relations in service supply chains. Practical implications – The study suggests ways in which providers can increase their capacity to bear and manage financial risk related to PBC design. Originality/value – The paper identifies factors that influence provider willingness to bear financial risk induced by PBC in service supply chains.
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| 5. |
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| 6. |
- Selviaridis, Kostas, et al.
(författare)
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Business services "in the making": (De)stabilisation of service definitions during the sourcing process
- 2011
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Ingår i: Journal of Purchasing and Supply Management. - : Elsevier BV. - 1478-4092. ; 17:2, s. 73-86
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Tidskriftsartikel (refereegranskat)abstract
- Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer–service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process.
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| 7. |
- Selviaridis, Kostas, et al.
(författare)
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Contracting for Logistics Services: A Critical Appraisal of the Outsourcing Process
- 2012
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Ingår i: Outsourcing Management for Supply Chain Operations and Logistics Services. - 9781466620087 ; , s. 39-51
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Bokkapitel (refereegranskat)abstract
- This chapter seeks to critically revisit existing third party logistics (3PL) purchasing literature with the aim of bridging the gap between academic research and industry practice regarding logistics outsourcing. This is achieved by focusing on hitherto under-emphasized issues (in the academic literature) relating to the role of the service provider, as opposed to that of the buyer, in 3PL exchange design and management, and the dynamics of the outsourcing process. Drawing on recent developments and practices in the 3PL industry and two in-depth case studies of logistics outsourcing, the study suggests that, under increasing complexity and uncertainty levels, the service provider in interaction with the buying firm significantly influences service definition, design, and evaluation throughout the outsourcing process. The exchanged service is not determined from the outset of the outsourcing process but it is (re)shaped in an iterative and ongoing fashion. Based on such findings, the chapter calls for increased emphasis on a dynamic and inter-organizational (buyer-service provider) perspective into the study of logistics outsourcing processes.
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| 8. |
- Selviaridis, Kostas, et al.
(författare)
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Performance-Based Contracting for Advanced Logistics Services: Challenges in its Adoption, Design and Management
- 2015
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Ingår i: International Journal of Physical Distribution & Logistics Management. - 0960-0035. ; 45:6, s. 592-617
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The aim of this paper is to explore key challenges of adopting, designing and managing performance-based contracts (PBC) for advanced logistics services, as seen by providers. The shift towards performance-based solutions has proved challenging since providers often struggle to link performance to their payment. Despite such managerial challenges, empirical research in this area has been limited. Design/methodology/approach A multi-case design was adopted. Three cases of logistics service providers were selected based on purposive sampling. Data were collected through 36 semi-structured interviews and review of 43 documents such as contracts and customer target letters. Findings Key PBC adoption challenges include customer and provider intention to align their goals and incentives as well as their views on risk and reward sharing. Contract design challenges center around performance metric definition and weighting, designing performance monitoring systems that consider service co-production effects and help improve customer relationship, and designing incentives with appropriate intensity levels. Contract management challenges include fostering provider pro-activity, provider changes in terms of processes and resource investments, perceived fairness of designed incentives and contract re-design to allow for win-win relationship outcomes. Research limitations/implications The study empirically contributes to extant logistics services literature by identifying specific challenges that extend also beyond PBC adoption and design and cover contract management (and potential contract re-design). It also unpacks the notion of performance attributability by analyzing its role also in terms of contract and performance management as well as its potential effects on customer relationship management. Practical limitations/implications The study presents implications for logistics provider managers regarding how the observed PBC challenges can be overcome. Originality/value The study unearths several challenges of PBC for advanced logistics services, particularly in connection to contract management and re-design.
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| 9. |
- Selviaridis, Kostas, et al.
(författare)
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Provider involvement in business service definition: A typology
- 2013
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Ingår i: Industrial Marketing Management. - : Elsevier BV. - 0019-8501. ; 42:8, s. 1398-1410
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Tidskriftsartikel (refereegranskat)abstract
- This paper proposes a typology for provider roles in defining business services. The starting point of the study is the underlying rationale of much of the service purchasing literature that buyers have or can easily access the necessary know-how to procure business services. If this does not hold, the implication is that buying firms would shy away from buying complex services. An alternative perspective recognizes that purchasing business services requires its own set of sourcing capabilities, which may be lacking. Buying firms may have limited know-how in terms of defining and articulating their requirements or not be fully aware of them in the first place. However, the buyer's lack of sourcing capabilities need not be an injunction to internalize the service. In these circumstances, service providers step in, help buying firms specify their requirements and play a key role in defining what is procured and how. We build on this interactive view of service definition to undertake a comparative case analysis of four business service contracting situations arrayed along two dimensions buyer perceived uncertainty and provider's buyer-specific experience. We conclude that service providers play different roles in each case. These are classified as translating, re-engineering, developing, and fine-tuning roles. (c) 2013 Elsevier Inc. All rights reserved.
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