| 21. |
- Dittrich, Yvonne
(författare)
-
Shopping Web-shopping Web-shop Web-selling Selling Teaching Software Development together with Work Practice Studies
- 1999
-
Konferensbidrag (refereegranskat)abstract
- In this article I want to share the experiences of developing an interdisciplinary course which brings together design oriented work practice studies and software development. The development and the teaching of this course took place as part of the study program 'People, Computers, and Work' bringing together human work science and computer science. To relate work practice studies and software development in a fruitful way, we had to change not only the organization of the projects and the layout of the course. It required also relating paradigms and methods on both sides. The teachers had to learn about each other's disciplines, too. An example of one of the projects - a web-shop for stationary - illustrates the way the students worked. Us teachers learned also a lot: Both ethnographic methods to study the workplace and software development methods change if really brought together. The variety of ways of relating work practice studies to software development surprised us. We explored common themes relevant for the interdisciplinary practice. And we learned a lot about how to teach this kind of projects.
|
|
| 22. |
- Dittrich, Yvonne, et al.
(författare)
-
Situated Innovation. Exploring co-operation in innovation and design between researchers and users and providers of ICT
- 2003
-
Konferensbidrag (refereegranskat)abstract
- Co-operation between research and industry and society, and the notion of innovation systems, are high on the agenda of national as well as international research politics. However, how to make co-operation between researchers and practitioners work, and what kind of research results could come out of such co-operation, is hardly discussed. The article uses evidence from three projects in the areas e-government and telecommunication to reflect on such co-operation. Scientific understanding and practices of design, development and use of ICT challenge and inform each other in these co-operative projects, which we have started to refer to as ‘situated innovation’. The article discusses the role of the researcher in such contexts, the character of the research results, and means to co-ordinate different rhythms and rationales in order to make research and practices of ICT development and use mutually enhancing.
|
|
| 23. |
- Dittrich, Yvonne, et al.
(författare)
-
Tailoring Co-operation
- 2003
-
Rapport (refereegranskat)abstract
- Tailoring is an area of research in CSCW that allows interlacing design and use in a radical new way. Tailoring is closely related to end-user programming (e.g. spreadsheet development)and a general term to encompass both endeavours is End-User Development. This workshop address tailorability in context of evolving existing systems and applications to the needs of cooperative work practices and organisations. It includes also the cooperative activates of tailoring itself; i.e. collaboration between end users to accomplish tailoring and indirect collaboration between developers and end users to simplify the understanding of tailorable systems. The goal of the workshop is to compare and relate existing research on tailoring and enduser development in the CSCW community, to explore the challenges and future potentials of these technologies, and to identify further directions for research on end-user development in cooperative settings. The workshop is organised in co-operation with the European network of excellence on End-User development. (http://giove.cnuce.cnr.it/eud-net.htm
|
|
| 24. |
- Dittrich, Yvonne, et al.
(författare)
-
Talking Design : Co-Construction and Use of Representations in Software Development
- 1999
-
Konferensbidrag (refereegranskat)abstract
- Software development differs from other design work insofar as the object to be designed is not visible. Representations play an important role. Even as they only describe aspects of the later software, they mediate the common design work. Software engineering literature focuses on persistent representations, documents, diagrams, mock-ups, or similar things. Our article puts 'talking design', where the software is represented in utterances, sounds, and enactment, in the centre. With the help of concepts from the CSCW discourse, we conceptualise what is happening here; the collaborative object for the design talk is not given, it has to be collectively constructed. Software development can be regarded as routine co-construction. In our case the protocol of that design meeting seemed to serve as a reminder for the participants rather than as in itself representing the design decided upon. The design meeting, we focus in this article, was part of a distributed software development project, with a larger project situated in Ronneby, Sweden and a smaller one in Oulu, Finland. If important parts of design are collectively constructed during such meetings, what does that imply for co-operation, co-ordination and division of labour in software development projects? How can a common practice be developed among distributed work groups?
|
|
| 25. |
|
|
| 26. |
- Ekelin, Annelie, et al.
(författare)
-
KomInDu : A Small Project about Big Issues
- 2004
-
Ingår i: The proceedings from the biennial Participatory Conferences (PDC)2004. - Toronto : CPSR. - 1581138512
-
Konferensbidrag (refereegranskat)abstract
- In this short paper, we present glimpses from an interdisciplinary research and development project aimed at enhancing local democracy by developing ICT support for the consultation process around the comprehensive plan of a municipality. For the participating researchers, the project offered the opportunity of combining and comparing approaches and methods from two different design traditions that share democratic ideals and ambitions of nurturing citizen/user participation in design processes. This proved to be more challenging than we had originally anticipated. Differences in perspective gave different interpretations of the design context as well as of how participatory the processes actually were.
|
|
| 27. |
|
|
| 28. |
- Eriksén, Sara, et al.
(författare)
-
Exploring issues of accountability in design of ICT for public services
- 2002
-
Konferensbidrag (refereegranskat)abstract
- In the inter-disciplinary research and development project Design of IT in Use; supportive technologies for citizens? services (DitA), we are studying the use, design and continual support and development of computer support for public administration and information services offered by one-stop shops. Our main focus is on the ongoing integration of such systems with public electronic information systems, and on new developments and design to meet the increasing complexity and diversity of ICT (Information and Communication Technologies). One of the aims of our research is to participate in developing new forms for citizens' access to public services via Internet. The DitA-project is funded by the Swedish Agency for Innovation Systems, VINNOVA, During our ethnographic field studies of work practices in public service one-stop shops, we have observed how closely interwoven people?s on-going choices of action and use of technology are with issues of accountability. This, in turn, has lead us to question whether the importance of considering and supporting accountability issues and needs is perhaps underestimated in the design and development of ICT. Even when designers deliberately focus on use- and action-oriented concepts such as usability and actability, it doesn?t necessarily follow that accountability surfaces as an explicit issue for design. When it does, it is often narrowed down to questions of human-computer interface design, and focused on system accountability versus the user (form and content of feedback information, etc). However, accountability issues, when explored in specific use contexts, are closely linked to social and organizational issues on a number of different levels. Accountability itself, when focused through the prism of people in action, becomes multifarious and ambiguous, begging further exploration of context and involved relationships. In the DitA project, we have deliberately attempted to focus on the concept of accountability in action and how it can be supported and mediated by the design of ICT infrastructures.
|
|
| 29. |
- Eriksén, Sara, et al.
(författare)
-
It Takes More Than Two... Developing a TANGO-Arena for Regional Cooperation around E-government
- 2003
-
Konferensbidrag (refereegranskat)abstract
- The TANGO e-government arena is an on-going project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The aim of the project is to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. Our starting point is e-government understood as co-construction of technology, society and citizenship in everyday life. This approach is based on the Scandinavian Tradition of Participatory Design, but also motivated by on-going technological development. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we are aiming to establish feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our current research questions focus on exploring and managing multi-perspectivity as a resource for design.
|
|
| 30. |
- Eriksén, Sara, et al.
(författare)
-
What have we learned from the TANGO arena for regional cooperation in Southern Sweden?
- 2004
-
Ingår i: Electronic Government. - Zaragoza : Springer Verlag. - 9783540229162 ; , s. 156-163
-
Konferensbidrag (refereegranskat)abstract
- The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards es-tablishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?
|
|
