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Sökning: WFRF:(Winter Jeff)

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  • Ekelin, Annelie, et al. (författare)
  • KomInDu
  • 2004
  • Konferensbidrag (refereegranskat)abstract
    • In this short paper, we present glimpses from an interdisciplinary research and development project aimed at enhancing local democracy by developing ICT support for the consultation process around the comprehensive plan of a municipality. For the participating researchers, the project offered the opportunity of combining and comparing approaches and methods from two different design traditions that share democratic ideals and ambitions of nurturing citizen/user participation in design processes. This proved to be more challenging than we had originally anticipated. Differences in perspective gave different interpretations of the design context as well as of how participatory the processes actually were.
  • Elovaara, Pirjo, et al. (författare)
  • Educational programs in e-government - An active, practice- and design-oriented network?
  • 2004
  • Ingår i: 3rd International Conference on Electronic Government (EGOV 2004) : Conference Proceedings. - Berlin : Springer Berlin/Heidelberg. ; s. 457-459
  • Konferensbidrag (refereegranskat)abstract
    • In the autumn of 2004, two higher educational programs in e-government will be starting up at Blekinge Institute of Technology in Southern Sweden. One of these is a Master’s level program, while the other is a more basic, two-year vocational education. Each will be the first of its kind in Scandinavia, and both will be offered as net-based distance education. The interdisciplinary group of researchers/teachers now developing the courses for these educational programs, in co-operation with several other research groups in Scandinavia, see this co-construction of distance education as the beginning of an active Scandinavian network of competence around higher education and ongoing research and development in the e-government area. We are currently exploring the possibilities of using distance education in this area as a way of networking around on-going e-government research and competence enhancement in Scandinavia. The Scandinavian tradition of Participatory Design, as well as ideas about e-government as constantly ongoing co-construction, have inspired us in our work with developing the new educational programs. A reference group consisting of representatives from a number of municipalities and various government agencies plays an important role in this work.
  • Rönkkö, Kari, et al. (författare)
  • Inside Information 2 − Usability and User Research
  • 2009
  • Rapport (övrigt vetenskapligt)abstract
    • This report is a follow up to the Inside Information – Usability and User Research at UIQ Technology report that was made available in October 2006. The initial report was written from an industrial point of view aimed to market UIQ Technology through the demonstration of the UIQ usability and user research philosophy. UIQ Technology Usability Metrics (UTUM) was important result here. UTUM was considered an extremely cost-effective method for keeping in focus what is important for users and handset makers. It was a tool for guiding development decisions as well as for validating the worthiness of design concepts. The two parts in UTUM was perceived by the company as an innovation in their software development practice. The first part was the relationship to users and attitude to their participation in the design process. The second part was how the company immediately and directly incorporated this usability understanding into the software development process. UTUM, together with other usability methods and results presented in this report, have been produced in an action research manner. Due to the closure of the company, the main author of the 2006 report, and the same researchers who also supported the writing of the initial report, decided to produce a follow-up and closure version of the initial report; as a way to summarize the results from the academic and industrial cooperation. In this updated version, eight years of joint action research and cooperative method development surrounding usability and user research is concluded.
  • Winter, Jeff, et al. (författare)
  • Developing Quality through Measuring Usability--The UTUM Test Package
  • 2007
  • Konferensbidrag (refereegranskat)abstract
    • Artikeln presenterar ett sätt att bygga in användningskvalité i mjukvara och mjukvaruprocesser, genom att använda ett testpaket för mobiltelefoner. Testpaketet är ett resultat av ett långt samarbete mellan industrin och akademin. Den påvisar användbarhet med hjälp av mätningar av användarhetsaspekter, som kompletteras med testledarens subjektiva bedömning. Artikeln är baserad på tester som har utförts parallelt i två länder. Vi har funnit att testet har fungerat i en komplicerad industriell miljö med komplicerade förhållanden mellan kunder, partners och slutanvändare. Användbarhet, mätningar, kvalité, UTUM
  • Winter, Jeff, et al. (författare)
  • Identifying organizational barriers-A case study of usability work when developing software in the automation industry
  • 2014
  • Ingår i: Journal of Systems and Software. - Elsevier. - 0164-1212. ; 88:February, s. 54-73
  • Tidskriftsartikel (refereegranskat)abstract
    • This study investigates connections between usability efforts and organizational factors. This is an important field of research which so far appears to be insufficiently studied and discussed. It illustrates problems when working with software engineering tasks and usability requirements. It deals with a large company that manufactures industrial robots with an advanced user interface, which wanted to introduce usability KPIs, to improve product quality. The situation in the company makes this difficult, due to a combination of organizational and behavioural factors that led to a "wicked problem" that caused conflicts, breakdowns and barriers. Addressing these problems requires a holistic view that places context in the foreground and technological solutions in the background. Developing the right product requires communication and collaboration between multiple stakeholders. The inclusion of end users, who fully understand their own work context, is vital. Achieving this is dependent on organizational change, and management commitment. One step to beginning this change process may be through studying ways to introduce user-centred design processes.
  • Winter, Jeff (författare)
  • Measuring usability - balancing agility and formality
  • 2009
  • Licentiatavhandling (övrigt vetenskapligt)abstract
    • The main focus of the research presented in this thesis is a usability evaluation framework for mass market mobile devices, allowing measurement, comparison and presentation of the usability of hand held devices. The research has been a cooperation between an academic and an industrial partner, based on an action research approach, following the processes of Cooperative Method Development (CMD). It has used a case study approach, where the data has been analysed using techniques taken from grounded theory. Ethnography and participatory design have been central to both the research and the cooperation. With its basis in the evaluation framework, and its use of quantitative measurements and qualitative judgments framed by a focus on usability testing, this thesis contributes to aspects related to capturing real world usage in a continuously changing society, and supporting information needs in the process of building software. The evaluation framework can be used as a quality assurance tool in a wide perspective. It measures usability and the user experience, quickly and flexibly, and in so doing measures aspects of quality in use. It has been tested in a complex industrial development project and is a valuable and flexible tool that is easy for a usability expert to learn and use, to measure and help build quality on the customer’s terms. The results we have arrived at are of practical and theoretical interest within software engineering and the industrial telecom sphere. Several features and aspects of the evaluation framework are new and challenging. These are: its mix of qualitative and quantitative methods, allowing it to target many different stakeholders; experience in applying these methods in the technology-focused and rapidly changing mobile phone area; the challenge of addressing end users in a mass market; the challenge of finding presentation models for the many different stakeholders; the challenge of making sure the framework can be used in different stages in the industrial software development process. The framework is related to three areas of software engineering, Market Driven Requirements Engineering, Statistical Usage Testing, and Organisation and Product Together. Our work includes a discussion of the need for agility, which has not so far been focused upon and discussed within the area of software engineering and usability. The combination of factors included in the framework means that is unique in solving a number of the problems that are found in these different areas within software engineering, especially in a rapidly changing marketplace. We also contribute to the field, through the qualitative element of the evaluation framework, which is inspired by ethnography and participatory design. It thereby makes a contribution that can improve practice in the field of software engineering, and that contributes to the theoretical work that is being performed within these different research areas.
  • Winter, Jeff (författare)
  • The Rocky Road
  • 2013
  • Doktorsavhandling (övrigt vetenskapligt)abstract
    • Achieving product and process quality are among the central themes of software engineering, and quality is an important factor in the marketplace. Usability and user experience (UX) are two important aspects of quality, particularly for interactive products. To achieve usability means producing products that let users do things in a satisfactory, efficient and effective way. To develop products with good UX, means going beyond usability, in ways that are still not clear to us. Achieving good usability and UX is hard. This thesis is concerned with organizations which work towards these goals. This research is concerned with understanding and improving the processes by which technology is designed and developed, and understanding the demands and expectations users have. It is about how companies can and actually develop products with good usability and UX, and what stops them from working towards this as efficiently as they could. We have viewed the usability and UX challenge from the viewpoints of Quality, Organizations, and Institutions, with a focus on participatory design, user-centred design and wicked problems. The research can be characterised as empirical research performed over a period of seven years, in close cooperation with industrial partners. The research was performed using multiple data collection methods to create constructs and shape theory. The field methods have ranged from being a participant observer, to performing interviews and holding workshops with members of the participating organisations. A case study approach was initially used, but focus soon moved from case study methodology to a closer focus on grounded theory, and finally the focus shifted to constructivist grounded theory. The thesis contributes to the field of software engineering in several ways. Usability has a long history within software engineering, human computer interaction, and design science, but the different discourses within the fields have meant that communication between the fields was problematic. The research in this thesis has moved between the different fields, contributing to bridging the gap between the areas. It gives an illustration of how usability work actually takes place in different types of companies, from a developer of operating systems for smartphones, to a global engineering company, which knows that it must find ways of working with, and measuring, usability and user experience. It gives concrete knowledge about the way in which companies can work with usability testing, and how they can provide information to satisfy the information needs of different stakeholders. It provides a discussion of the state of UX today, taking up the problems that stop industry making use of the definitions and theories of UX that exist. Thus, it gives an illustration of the different factors in product design, development and sales, from dealing with organizational factors to satisfying user needs, that all make usability work such a rocky road to navigate.
  • Wohlin, Claes, et al. (författare)
  • The Success Factors Powering Industry- Academia Collaboration
  • 2012
  • Ingår i: IEEE Software. - IEEE. - 0740-7459. ; 29:2, s. 67-73
  • Tidskriftsartikel (refereegranskat)abstract
    • Collaboration between industry and academia supports improvement and innovation in industry and helps to ensure industrial relevance in academic research. This article presents an exploratory study of the factors for successful collaboration between industry and academia in software research.
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