| 59501. |
- Feicher, Oksana
(författare)
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Budgeting as a Key Component of University Management Success
- 2022
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Ingår i: Socio-Cultural Management Journal. - : Kyiv National University of Culture and Arts. - 2709-846X .- 2709-9571. ; 5:1, s. 105-125
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Tidskriftsartikel (refereegranskat)abstract
- Introduction. In modern conditions of economic processes, the essence of university management does not meet the requirements of a democratic society. This is especially true of financial management methods. The need to implement budgeting in the university sector is exacerbated by the significant interest of managers and stakeholders in the autonomy of educational institutions.Purpose and methods. The purpose of the article is to substantiate the theoretical and methodological provisions for defining the concept of “budget” in the context of universities with further disclosure of its role and importance in ensuring effective management. The methodological basis was the fundamental provisions of modern economic concepts, a systematic approach, general and special methods.Results. The way of formation of the category “budget” for the university sector is investigated. The peculiarities of the transformation of scientific thought regarding the introduction of the budgeting process at the university are determined. The priority sources of filling the budgets of the universities of the leading countries for further implementation in the domestic system are identified.Conclusions. Formed own vision of the concept of “budget”, “budgeting” for the university sector; the universal model of realization of the process of budgeting in university considering features of educational activity is presented; the priority sources of budget financing in modern universities are defined because of their historical, geographical, and national features of formation and development. Dominant among them are state target expenditures, expenditures from local budgets of territorial communities, financial revenues from autonomous activities, and targeted funding of scientific activities by the state and business agents.
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| 59502. |
- Fellbom, Elisabeth
(författare)
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Att växa in i chefskap : en studie av förstagångschefer
- 2013
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Chefers betydelse för den verksamhet de leder ifrågasätts av få. Inom Human Resource Management (HRM) är det centralt att se till att företag identifierar chefsämnen, rekryterar rätt chef på rätt plats i rätt tid, och sedan utvecklar och socialiserar in dem i företagets chefskultur. Hur nya chefer däremot tänker, känner och agerar i den verklighet som blir deras vardag vet man däremot rätt lite om, och tar därför sällan hänsyn till. När förstagångschefer berättar om sin första tid som chef handlar det ofta om hur osäkra de kände sig och hur lite de visste om vad de skulle göra. Den här studien handlar om hur sex förstagångschefer växer in i sitt chefskap och hur deras syn på chefskap förändras under första året som chef. Det är också en beskrivning av hur deras självbild formas i samspel med de sammanhang som de befinner sig i. Två sammanhang som närstuderas är chefernas väg till sin första chefstjänst samt genomförandet av medarbetarsamtal. Processen att växa in i chefskap är unik för varje chef, men gemensamma mönster kan spåras: att identifiera sig som chef respektive att legitimera sig som chef. Elisabeth Fellbom är verksam som lärare och forskare vid Institutionen för Företagande och Ledning vid Handelshögskolan i Stockholm. Hennes bakgrund är leg. psykolog och mångårig yrkesverksamhet, inom HRM, ofta som chef, bl.a. inom regeringskansliet, Ericsson och ett europeiskt rekryteringsföretag.
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| 59503. |
- Fellesson, Markus, et al.
(författare)
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Preventing or promoting customer misbehavior through service design
- 2010
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- The phenomenon of customer misbehavior, i.e. deviant, threatening or even violent customers, is not unusual and it causes problems for the firm, its employees, and other customers. Hitherto much research has focused on the hospitality industry (e.g. restaurants, hotels and bars) where misbehavior often is explained by service failures or customers’ characteristics. The purpose of this paper is to provide an enriched understanding of antecedents of misbehavior, by considering how the incidents are related to the structural design of the service. An interview study inspired by the critical incident technique, conducted with frontline employees that work onboard busses and trains, resulted in a rich empirical material. The employees reported a number of different types of incidents, ranging from offensive and insulting comments and fare dodging, to threats and even physical violence. The result showed, as could be expected, that some incidents were related to service failures. However, on several occasions, customer misbehavior was triggered by both features of service work and the service design, rather than by service failures. In fact, even managerial interventions to prevent misbehavior sometimes had the opposite effect. For example, procedures intended to create a safe environment generated minor as well as considerable customer misbehavior incidents.
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| 59504. |
- Fellesson, Markus, 1971-, et al.
(författare)
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TroublesomeTravelers - Service Design as a Cause of Passenger Misbehavior International Journal ofQuality and Service Sciences.
- 2013
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Ingår i: International Journal of Quality and Service Sciences. - 1756-669X .- 1756-6703. ; 5:3, s. 256-274
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Customer misbehaviour, i.e. behaviour within the exchange setting that deliberately violates the generally accepted norms of conduct in such settings pose a problem for service organizations in several ways. Hitherto much research on customer misbehaviour has focused on psychological explanations and individual characteristics. This study broadens the perspective by taking structural factors of the service system into account. The purpose is to complement the existing literature on customer misbehaviour by investigating how the design and functioning of the service system influences the prevalence of customer misbehaviour. Design/methodology/approach – A critical incident technique was adopted to collect and analyse qualitative data from frontline employees who work on board buses, trains, trams and in metro in the Swedish public transport system. Findings – The study shows that many incidents are triggered by features of the service system. Specifically, three dimensions (service regulations, service resources, and service practice) of the service system are brought forward. The study suggests that customer misbehaviour is caused by an inherent paradox between pre-planned, standardised, mass service solutions and ambitions to adopt a customer orientation. Originality/value – By bringing forward the interactive role of the service system and its functionality the study complements previous research and contributes to a more complete understanding of customer misbehaviour, in particular within the context of system dependent services.
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| 59505. |
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| 59506. |
- Feng, Junlong, et al.
(författare)
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Two-sided Discrimination in an Entrepreneurial Financing Setting : Experimental and Theoretical Evidence
- 2022
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Ingår i: SSRN Electronic Journal. - : SSRN. - 1556-5068 .- 1556-5068.
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- Women's participation rate in the high-growth entrepreneurship has been consistently lower than in other high-skilled jobs for previous decades. This paper aims to explain this unique persistent gender gap in both the US venture capital industry and the US entrepreneurial activities from the point of view of gender discrimination on both sides of a two-sided matching market (i.e., the US entrepreneurial financing market). We invite real US startup founders to evaluate multiple randomly generated venture capitalists' and angel investors' profiles. Despite knowing all investor profiles are hypothetical, startup founders are willing to provide truthful evaluations to receive a data-driven investor recommendation list. This experiment provides the following findings. (i) Male entrepreneurs have implicit gender discrimination against female investors, who are perceived as lower quality and with fewer investment intentions. However, gender discrimination does not exist among female entrepreneurs. (ii) Implicit gender discrimination mainly exists among attractive investors and senior investors, suggesting the existence of a glass ceiling for women in the financial industry. (iii) The magnitude of implicit gender discrimination is stronger when startup founders' internal thresholds are higher, and investors need to compete for great deals. Together with Zhang(2020), this paper completes an experimental system that identifies gender discrimination on both the investor side and startup side in the US entrepreneurial finance system. Built on this experimental evidences, we provide a theoretical framework to explain several novel findings in recent experiments and how this two-sided gender discrimination can lead to a long-lasting low participation rate for women in the US entrepreneurial community
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| 59507. |
- Feng, Li, et al.
(författare)
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Social Capital Among Members in Grain Marketing Cooperatives of Different Sizes
- 2016
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Ingår i: Agribusiness. - : Wiley. - 0742-4477 .- 1520-6297. ; 32, s. 113-126
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Tidskriftsartikel (refereegranskat)abstract
- According to social capital theory, small cooperatives with simple business operations have more social capital in their membership than large, complex cooperatives. The geographical and social proximity among members, and between members and leadership, fosters social capital. This proposition is investigated empirically using data from member surveys in three Swedish farm supply and grain marketing cooperatives that vary greatly in size, from about 36,000 to 1600 and 150 members. The findings strongly support the view that the smaller the cooperative, the higher the social capital, expressed in terms of members' involvement, trust, satisfaction, and loyalty.
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| 59508. |
- Feng, Songming
(författare)
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Craft production in the Kingdom of Crystal (Glasriket) and its visual representation : Constructing authenticity in cultural/marketing production
- 2020
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Authenticity is a core concept and phenomenon in contemporary marketing, as both marketers and consumers seek the authentic. Individuals, companies, and industries all work to establish and accomplish authenticity for themselves and related stakeholders. As a marketing point for creating differentiation and singularity, authenticity has the potential to augment the value of a product above and beyond its promising functional, esthetic, or experiential significance. However, authenticity is a concept with heavily debated characteristics, and it is not well understood in its market manifestations. Academic work on authenticity remains vague in terms of both its definition and its marketing relevance. There has been limited empirical understanding of and theorizing about what is meant by authenticity and how it is manifested in production and consumption in the marketplace. In practice, the nature and use of authenticity in the field of marketing is still full of ambiguity and confusion. For marketers, brand authenticity is easy to recognize but hard to manufacture. How producers and marketers manage the development, positioning, and communication of authentic offerings and how they engineer, fabricate, or construct authenticity remain unanswered questions.This dissertation answers the call of Jones, Anand, and Alvarez (2005, p. 894) to determine which strategies are used for creating and defining authenticity and how these strategies shape our understanding of what is authentic and the call of Beverland (2005a) to find out how brands and marketers create and develop images of authenticity. The purpose of this dissertation is to investigate how authenticity of market offerings is constructed in two cultural/marketing production sites—the craft production of glass objects and commercial photographers’ image production as visual representation of the former—to understand the mechanisms behind the authentication of market offerings and the paradoxes within the construction work.This purpose was fulfilled by pairing the two theoretical domains of cultural/marketing production and authenticity for the investigation of an empirical site—the Kingdom of Crystal (“Glasriket” in Swedish)—located in southern Sweden. As a traditional craft-producing industrial region and a tourist destination, the site has been dedicated to making consumer glass products, maintaining its production mode and ethos as a handmade craft, for more than one hundred years. Being producer focused, the craft sector and craft production offer a strong empirical instantiation of authenticity and can serve as a fertile field to explore and problematize the issue of authenticity at the intersection with cultural/marketing production. The research was conducted over a three-year period with an interpretive and ethnographic approach tapping into multiple sources of data.This dissertation finds that the glass producers in Glasriket substantively construct five categories of authenticity (technique, material, geographical, temporal, and original) of market offerings via craft production and that commercial photographers communicate and authenticate the craft production world via their image-making practices, which are dimensionalized into a typology consisting of five categories of practice: reproducing, documenting, participating, estheticizing, and indexing. Illuminating the two-step micro process of cultural/marketing production—the concurrent practices of the product makers and the promoters, this dissertation theorizes about how authenticity operates vis-à-vis two types of production (substantive product making and communicative image making), yielding a number of contributions to authenticity scholarship and the literature on cultural/marketing production. It provides managerial implications for marketers/producers in Glasriket regarding how they can leverage cultural resources to conduct retro marketing as well as suggestions for marketers beyond this context about visual marketing and authenticity-based marketing.
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| 59509. |
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| 59510. |
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