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Sökning: WFRF:(Cajander Åsa)

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  • Cajander, Åsa, et al. (författare)
  • Automation and E-government Services : A Widened Perspective
  • 2007
  • Ingår i: The 1st International Workshop on Design & Evaluation of e-Government Applications and Services. ; , s. 3-6
  • Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
    • This short paper questions the focus on automation of egovernment processes, and efficiency in e-government, which is prevalent in both research and in practice in Swedish governments. We argue that this focus on automation and efficiency might cause unhealthy workfor civil servants, and services that do not meet the demands or needs of the citizens. Hence, the role of the civil servant must be reconsidered, from a mere “overseer” of an automated process, to a highly skilled worker that provides complex services and works efficiently with information. Moreover, research on egovernment should elaborate more on the changes that needs to be done in the services provided, as well as which services that are suitable for the Internet and other media.
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  • Cajander, Åsa (författare)
  • Complex systems for society
  • 2018
  • Ingår i: XRDS. - : Association for Computing Machinery (ACM). - 1528-4972. ; 25:1, s. 63-63
  • Tidskriftsartikel (refereegranskat)
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18.
  • Cajander, Åsa, et al. (författare)
  • Contextual personas as a method for understanding digital work environments
  • 2015
  • Ingår i: 4th IFIP 13.6 Working Conference on Human Work Interaction Design, HWID 2015. - Cham : Springer. - 9783319270470 - 9783319270487 ; , s. 141-152
  • Konferensbidrag (refereegranskat)abstract
    • The role of IT at the workplace has changed dramatically from being a tool within the work environment to include all aspects of social and private life. New workplaces emerge where IT becomes more and more divergent, embedded and pervasive. These new aspects of IT at work need to be addressed with new or adapted human centred activities. This paper present and discuss a modified version of personas called contextual personas developed to better address the new working life. The contextual personas were developed using contextual inquiry, and focus groups as well as argumentative design. From the process of developing the contextual personas we learned that they are indeed a promising tool to understand the new work situations, and especially the holistic view of IT at work as they bring the whole working-life of the personas into focus. Finally, we discuss in what way the contextual personas could give developers extended understanding of the users’ future office work environment.
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  • Cajander, Åsa, et al. (författare)
  • Designing eHealth Services for Patients and Relatives : Critical Incidents and Lessons to Learn
  • 2016
  • Ingår i: PROCEEDINGS OF THE NORDICHI '16. - New York, NY, USA : Association for Computing Machinery (ACM). - 9781450347631
  • Konferensbidrag (refereegranskat)abstract
    • The number of eHealth services for patients and relatives is rapidly increasing as many countries are launching such services as a means to manage an ageing population, to increase efficiency in healthcare, and to empower patients. However, design and deployment of eHealth services for patients is challenging due to the complex setting and the multitude of affected stakeholders, which in turn make the task of eliciting and managing the needs and requirements equally challenging. Hence, this workshop(1) aims to make use of critical incident analysis as a method for collecting and jointly reflecting on practices, assumptions, and experiences in relation to the design, deployment, and use of eHealth services for patients and relatives. The goal of the workshop is to engage in joint reflection, and to find potential ways forward in relation to critical incidents as well as supporting the shaping and reshaping of eHealth design and development. This full day workshop invites researchers and practitioners to apply/provide their critical reflection in order to derive changed practices and theories about practice. We also especially invite the patients' perspective as this is crucial to achieve successful eHealth services. This workshop provides a venue for challenging the process of eHealth service design and development and is built around a concept of active participation, where the workshop participants will analyse and discuss the critical incidents together.
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