| 31. |
- Cajander, Åsa, et al.
(författare)
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Existing but not explicit - The user perspective in scrum projects in practice
- 2013
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Ingår i: Human-Computer Interaction – INTERACT 2013. - Berlin, Heidelberg : Springer. - 9783642404764 ; , s. 762-779
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Konferensbidrag (refereegranskat)abstract
- Agile software development processes are becoming more common, but this does not mean that the user perspective in the development is catered for. It has its challenges to integrate the users' aspects in Scrum projects in practice. In order to better understand these challenges we have interviewed IT professionals using Scrum focusing on four different areas: responsibility for the user perspective, emphasis on usability and user experience through documentation, usability activities with users and the organisational and contextual settings for emphasizing the user perspective. Results show that the responsibility for the user perspective is unclear in Scrum projects, and that often the user perspective is neither discussed nor described in the projects. However, the user perspective is often present through informal feedback used to understand the context of use and inform design for example. Finally the paper presents implications for working with the user perspective in Scrum projects.
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| 32. |
- Cajander, Åsa, Professor, 1971-, et al.
(författare)
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Experiences of Extensive User Involvement through Vision Seminars in a Large IT Project
- 2023
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Ingår i: Interacting with computers. - : Oxford University Press. - 0953-5438 .- 1873-7951. ; 35:4, s. 543-552
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Tidskriftsartikel (refereegranskat)abstract
- As the complexity of IT systems increases, the demand for methods taking the whole work situation into account grows. The Vision Seminar (VS) process addresses the future usage of technologies in complex digital work environments. This paper describes the experiences of conducting the VS process in the context of a large IT project to improve study-administrative work. The participants and stakeholders' experiences of participating in VS workshops were studied as the effect the participants and stakeholders believed the vision might have. Data were gathered through interviews and a survey. The participants were confident that the time spent on workshops was worthwhile and that achieving the future described in the resulting vision was feasible. The stakeholders perceived the VS process as rigorous. They were happily surprised by the positive spirit and engagement displayed by the participants. The utility of the resulting vision not being obvious was the most notable weakness mentioned.
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| 33. |
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| 34. |
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| 35. |
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| 36. |
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| 37. |
- Cajander, Åsa, et al.
(författare)
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Management perspectives on usability in a public authority: a case study
- 2006
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Ingår i: Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles. - New York, NY, USA : ACM New York. - 1595933255 ; , s. 38-47
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Konferensbidrag (refereegranskat)abstract
- In trying to understand the problem of poor usability in computer-supported work, this article looks at management and their perspective on usability in a public authority. What are their underlying basic values, assumptions and attitudes? Why do managers interpret usability as they do, and what are the consequences for the organization and for usability? The empirical basis is an interpretive case study where 19 semi-structured interviews were conducted. Results indicate that usability is interpreted differently, depending on the formal roles of informants. Furthermore, a majority of the informants express personal, but limited, responsibility for usability. Moreover, we found that basic values are based on an instrumental view of work where efficiency and economy are important constituents. We identified that even though users participate in IT development, they have no formal responsibility or authority. They have become IT workers in that they perform highly technical tasks such as integral testing.
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| 38. |
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| 39. |
- Cajander, Åsa, et al.
(författare)
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Medical records online for patients and effects on the work environment of nurses
- 2018
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Ingår i: Building Continents of Knowledge in Oceans of Data. - Amsterdam, The Netherlands : IOS Press. - 9781614998518 ; , s. 271-275
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Konferensbidrag (refereegranskat)abstract
- In 2012 Patients Accessible Electronic Health Records (PAEHR) was introduced in Region Uppsala, Sweden. When PAEHR was introduced heath care professionals were very concerned especially in relation to potential negative effects on their work environment. However, few studies exist that investigate in what way work environments have been affected, and no studies have focused on the nurses' working in primary care. Hence, the purpose of this study was to fill this gap through seven interviews with primary care nurses that were transcribed and thematically analysed. The study shows that the nurses' experiences an altered contact as patients accessing PAEHR came prepared to meetings with more informed questions. They also experienced that the service had increased their work load and that it creates uncertainty for nurses who do not know when to inform the patient about test results etc. Finally, some implications are discussed in relation to the patients' role in shared decision making.
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| 40. |
- Cajander, Åsa, et al.
(författare)
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On the establishment of user-centred perspectives
- 2014
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Ingår i: Proceedings of the NordiCHI 2014. - New York, NY, USA : ACM. - 1595930361 - 9781450325424 ; , s. 103-112
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Konferensbidrag (refereegranskat)abstract
- This paper examines the obstacles for and discusses possible solutions to successfully establishing a User Centred Perspective (UCP) in organisations. The analysis is made with the use of the theory Communities of Practice (CoP). The analysis is based on a cross case study based on two longitudinal action research projects. In these studies we identified four CoP considered important; users, core business managers, IT coordinators and system developers. The analysis shows in what ways the communities contribute to the difficulties for a successful establishment of UCP. One example is marginalising the IT coordinator community, and another is imperialism of the system developer community as well as the lack of boundary spanning skills. The results indicate that we need to influence all levels in organisations, with a focus on boundaries between communities, in order to successfully introduce a UCP. Boundary spanning objects need to be identified and knowledge sharing needs to be enhanced.
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