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Sökning: swepub > Karlstads universitet > (2008)

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Numrering	Referens	Omslagsbild	Hitta
1051.	Theander, Kersti, et al. (författare) Severity of fatigue is related to functional limitations and health in patients with chronic obstrutive pulmonary disease 2008 Ingår i: International Journal of Nursing Practice. - 1322-7114 .- 1440-172X. ; 14, s. 453-460 Tidskriftsartikel (refereegranskat)
1052.	Theocharis, Andreas, et al. (författare) Single-phase transformer model including magnetic hysteresis and eddy currents 2008 Ingår i: Electrical engineering (Berlin. Print). - New York : Springer Science and Business Media LLC. - 0948-7921 .- 1432-0487. ; 90:3, s. 229-241 Tidskriftsartikel (refereegranskat)abstract In this paper, a single-phase core-type and shell-type transformer model is proposed on the level of state equations. The magnetic hysteresis and the eddy currents effects are successfully included based on the analytical description of the magnetic core topology. Predicted values from simulations are in very good agreement with published measurements and hence, the developed transformer model is a powerful tool for transient and steady-state studies. Â© 2007 Springer-Verlag.
1053.	Thornley, Carole (författare) Recension of Monica Andersson Bäck, Conceptions, Conflicts and Contradictions in the Introduction of a Swedish Health Call Centre (Dissertation in Work Science, Department of Work Science, University of Gothenburg 2008). 2008 Ingår i: Arbetsmarknad & Arbetsliv. - Karlstad : Karlstads universitet. - 1400-9692 .- 2002-343X. ; 14:3, s. 85-89 Tidskriftsartikel (populärvet., debatt m.m.)
1054.	Thornley, Carole (författare) Review of Monica Andersson Bäck's dissertation Conceptions, conflicts and contradictions in the introduction of a Swedish health call centre (Göteborg: Göteborgs universitet, 2008) 2008 Ingår i: Arbetsmarknad & Arbetsliv. - 1400-9692. ; 14:3, s. 85-89 Recension (övrigt vetenskapligt/konstnärligt)
1055.	Thorvald, Peter, et al. (författare) Information Presentation in Manual Assembly – A Cognitive Ergonomics Analysis 2008 Ingår i: Proceedings of the 40th annual Nordic Ergonomic Society Conference. - Reykjavik : NES. Konferensbidrag (refereegranskat)
1056.	Thyli, B, et al. (författare) Health and care among Non-Western migrants as related to aging in a second homeland 2008 Konferensbidrag (refereegranskat)
1057.	Tikkanen, T., et al. (författare) Active Learning and Ageing at Work: New visions and opportunities for older workers in the Nordic countries : The Nordic Network for Adult Learning (NVL) 2008 Rapport (övrigt vetenskapligt/konstnärligt)
1058.	Traxler, John (författare) Mobility, Modernity, Development 2008 Ingår i: Proceedings of The 1st International Conference on M4D Mobile Communication Technology for Development (M4D 2008, General Tracks). - Karlstad : Karlstad University. ; , s. 93-99 Konferensbidrag (refereegranskat)
1059.	Trinchero, Daniele, et al. (författare) MKM networks: a solution for low cost, long distance radiocommunications 2008 Ingår i: Proceedings of The 1st Workshop on Wireless Broadband Access for Communities and Rural Developing Regions (WIRELESS'08, co-located with M4D 2008). - Karlstad : Karlstad University. ; , s. 62-71 Konferensbidrag (refereegranskat)
1060.	Tronvoll, Bård, 1964- (författare) Customer Complaint Behaviour in Service 2008 Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. Scholarly knowledge about complaint behaviour gives the service provider valuable insight about service problems and how to improve e.g. service offerings, service processes and interactions, to increase customer satisfaction, loyalty and profit. For that reason it is argued that customers who have an unfavourable service experience should be encouraged to complain, because if not, the provider risks losing the customer and thus future revenue. Previous research within complaint behaviour has mainly focused on the static description of motivation, antecedents, or the outcome response of complaint behaviour. The research has mainly explored different features linked to the market, the provider, the service and/or individual customer’s issues. To learn more about the customer’s complaint behaviour there is a need to take a dynamic and processual approach. This may help providers to serve customers more correctly and prevent unfavourable service experiences. The main aim of this dissertation is to enhance the knowledge of the dynamic behavioural processes in customer complaint behaviour. The dissertation will contribute to conceptualise different aspects of customer complaint behaviour. In addition, the dissertation will give an empirical grounded understanding of contextual and emotional aspects that may help to recognize the complexity of the complaint behaviour process. The contribution is a portrayal of different models describing the dynamic process of complaint behaviour including a new customer complaint behaviour model. Customer complaint behaviour is viewed as action and reaction - as a dynamic adjustment process that occurs during and/or after the service interaction, rather as a post-purchase activity. In order to capture these adjustments, a new conceptual complaint model is suggested which holds three thresholds for complaint behaviour and emphasis three different behavioural categories in the complaint process. Further, the dissertation gives an explanation of contextual and emotional issues that influence the complaint behaviour. The dissertation also includes an epistemological framework to anchor the paradigmatic belongings of service research as a basis for the design of studies in the area of customer complaint behaviour.

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Lärosäte: Karlstads universitet (1144)Ta bort avgränsningen; Göteborgs universitet (28); Uppsala universitet (24); Örebro universitet (17); Linnéuniversitetet (17); Stockholms universitet (15); visa fler...; Linköpings universitet (14); Jönköping University (14); Högskolan Dalarna (11); Högskolan i Borås (9); Mittuniversitetet (8); Chalmers tekniska högskola (8); Karolinska Institutet (8); RISE (7); Lunds universitet (6); Högskolan i Skövde (6); Mälardalens universitet (5); Södertörns högskola (5); Umeå universitet (4); Kungliga Tekniska Högskolan (3); Högskolan Kristianstad (2); Luleå tekniska universitet (2); Marie Cederschiöld högskola (2); Högskolan i Halmstad (1); Högskolan i Gävle (1); Försvarshögskolan (1); Sophiahemmet Högskola (1); visa färre...

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År: 2008 (1144)Ta bort avgränsningen

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