| 1. |
- Russell, Bob, et al.
(författare)
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System, society and dominance effects in the adoption of tele-health: A tri-country comparison
- 2017
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Ingår i: Economic and Industrial Democracy. - 0143-831X .- 1461-7099. ; 38:3, s. 425-447
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Tidskriftsartikel (refereegranskat)abstract
- Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.
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| 4. |
- Edwards, Bob, et al.
(författare)
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Commercialization and Lifestyle Sport: Lessons from Twenty Years of Freestyle BMX in ProTown, USA
- 2010
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Ingår i: Sport in Society. - Abingdon : Taylor and Francis. - 1743-0437 .- 1743-0445. ; 13:7-8, s. 1135-1151
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Tidskriftsartikel (refereegranskat)abstract
- Recent research on lifestyle sport and commercialization reveals a problematic and complex relationship. The analysis presented here examines the development and impact of commercialization on a unique and influential local BMX scene over a 20-year period. Three forms of commercialization - paraphernalia, movement and mass market - are identified and their varying influences on the mobilization and development of this lifestyle sport are analysed. Findings reveal that lifestyle-sport insiders actively collaborate in each form of commercialization, especially movement commercialization which has the potential to build alternative lifestyle-sport institutions and resist adverse commercial influences. This research conceptualizes freestyle BMX as a social movement within the resource-mobilization perspective and relies upon a combination of direct and participant observation recorded through field notes and augmented by 25 in-depth interviews. The combination of analytical tools and methodological approach can help shed further light on the complex dynamics of commercialization in lifestyle sports.
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| 5. |
- Carter, Bob, et al.
(författare)
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Taxing times : lean working and the creation of (in)efficiencies in hm revenue and costums
- 2013
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Ingår i: Public Administration. - : Wiley. - 0033-3298 .- 1467-9299. ; 91:1, s. 83-97
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Tidskriftsartikel (refereegranskat)abstract
- The prevailing economic and budgetary climate is intensifying the search for methods and practices aimed at generating efficiencies in public sector provision. This paper investigates the increasingly popular bundle of techniques operating under the generic descriptor of lean, which promises to improve operational quality processes while simultaneously reducing cost. It offers a critical appraisal of lean as a fashionable component of public sector reform and challenges the received wisdom that it unambiguously delivers ‘efficiencies’. Quantitative and qualitative research in HM Revenue and Customs (HMRC) centred on employees' experiences has indicated the extent to which work has been reorganized along lean principles. However, employees perceive that changes in organizational processes and working practices have unintentionally generated inefficiencies which have impacted on the quality of public service. These suggested outcomes raise wider concerns as lean working is adopted in other public sector organizations.
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| 6. |
- Carter, Bob, et al.
(författare)
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Uncomfortable truths : teamworking under lean in the UK
- 2017
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Ingår i: International Journal of Human Resource Management. - : Taylor & Francis. - 0958-5192 .- 1466-4399. ; 28:3, s. 449-467
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Tidskriftsartikel (refereegranskat)abstract
- A recent contribution in this journal – Procter, S. and Radnor, Z. (2014) ‘Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty’s Revenue and Customs (HMRC)’ International Journal of Human Resource Management, 25:21, 2978–2995 – provides an account of teamworking in the UK Civil Service, specifically Her Majesty’s Revenue and Customs (HMRC), focused on the relationship between recently implemented lean work organisation and teams and teamworking. Procter and Radnor claim in this work that it delivers a ‘more nuanced’ analysis of lean in this government department and, it follows, of the lean phenomenon more generally. Our riposte critiques their article on several grounds. It suffers from problems of logic and construction, conceptual confusion and definitional imprecision. Methodological difficulties and inconsistent evidence contribute additionally to analytical weakness. Included in our response are empirical findings on teamworking at HMRC that challenge Procter and Radnor’s evidential basis and further reveal the shortcomings of their interpretation
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| 9. |
- Pease, Bob, et al.
(författare)
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Introduction : Posthumanism and the man question
- 2022
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Ingår i: Posthumanism and the Man Question: Beyond Anthropocentric Masculinities. - London : Taylor & Francis. - 9781000824292 - 9781032113760 ; , s. 1-18
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- This introductory chapter provides a rationale for the book, reviews some of the key theoretical underpinnings of posthumanism and new materialism and outlines how they have influenced feminist theorising in relation to debates about the subject, sex, gender, sexual difference, the body, affect, relationality, matter, agency, human and other-than-human entanglements, ecology and technology. The implications of these feminist engagements with posthumanism and new materialism for critical studies of men and masculinities are considered and a posthuman feminist critique of the subject of ‘Man’ as the ideal human is outlined. The authors reflect upon their own biographical intellectual and political journeys of engagement with these issues to ground these debates in their own shifting subjectivities. The chapter concludes with a guide to chapters by the contributors who, from a diverse range of disciplinary backgrounds, bring these theoretical perspectives to life in their own considerations of what posthumanism and new materialism mean for the ‘man question’.
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| 10. |
- Carter, Bob, et al.
(författare)
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Nothing gets done and no one knows why : PCS and workplace control of lean in HM revenue and customs
- 2012
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Ingår i: Industrial relations journal. - : Wiley. - 0019-8692 .- 1468-2338. ; 43:5, s. 416-432
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Tidskriftsartikel (refereegranskat)abstract
- This article examines the willingness and capacity of public sector unions to mobilise action against changes in the labour process in order to maintain some measure of control at the point of production. Taking as an instance an extended dispute in Her Majesty's Revenue and Customs over the introduction and impact of Lean processes, it marshals evidence gathered from documentary sources, branch representatives and national lay full-time officers to engage with the notion of a trade union bureaucracy. In taking a union with a left-wing leadership and a section with 80 per cent membership with an expressed willingness to escalate industrial action, the article tests Hyman's 1979 contention that, rather than a concentration on a bureaucratic caste, a much better explanation for conservatism centres on the nature of social relations within the union that encompass a wider layer of representatives.
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