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Grönlund, Åke, 1954-
(författare)
Public computer systems : a challenge for organizational learning
1994
Ingår i: Computer networks and ISDN systems. - : Elsevier. - 0169-7552 .- 1879-2324. ; 26:Supplement 2, s. S119-S128
Tidskriftsartikel (refereegranskat) abstract
The ‘Electronic Highway’ is most often discussed as a network of computers and cables, but it is also a service infrastructure and as a new communication medium bringing individuals and organizations together in new ways. Public Computer Systems (PCS), computers employed as an interface between organizations and their clients, are discussed as actors in client-organization relations in terms of the nature of the service delivered, the focus in terms of activities in the business process, role changes on part of professionals and clients, and the communicational style of the systems. It is concluded that PCS are not just information delivery machines, but also actors in a dialogue. Different designs of PCS will lead to the action space on part of the human actors changing in different ways.
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