1.
Göbel, Hannes, et al.
(författare)
Towards an agile method for ITSM self-assessment : A Design Science Research Approach
2013
Ingår i: Proceedings of ICMLG 2013 The International Conference on Management, Leadership and Governance.. - : ICMLG.
Konferensbidrag (refereegranskat) abstract
IT Service Management (ITSM) is an expensive field where small and medium sized enterprises (SMEs) need to become more efficient in their ITSM related work in order to cut costs and improve quality. The focus of this paper is to suggest a solution to the scarcity of process improvement methods dedicated to ITSM-processes in SMEs. The solution consists of an agile self-assessment method designed and evaluated in accordance with Design Science Research. The aim of the method is to support SMEs in their attempt to evaluate and improve their quality of ITSM processes. The findings show that the method creates opportunities for organizations to improve their ITSM processes. The method can be used to identify process gaps in comparison to standards for ITSM. It can also be used for benchmarking purposes within an organization as well as it can guide an organization’s improvement efforts. The method also depicts a standard that is easy for SMEs to understand and to use as guidance (with ITSM specific examples). Finally, the method enables SMEs to implement standards for ITSM in a resource-efficient way. Based on empirical evidence from applying the method the conclusion is that the method is useful for the intended target group and that the method agrees well with theories within the field.
2.
Asai, Ryoko
(författare)
Social Media Supporting Democratic Dialogue
2013
Ingår i: Ambiguous Technologies. - Lisbon : Autónoma University. ; , s. 36-43
Konferensbidrag (refereegranskat) abstract
The term of “social media” appears in newspapers and magazines everyday and the huge number of people use social media actively in daily life. Nowadays, in the highly Information and Communication Technology (ICT) developed country Japan, Japanese people enroll in social media and evolve a new way of communicating with others based on the “virtual” social distance between them. Among social media, Twitter has been focusing on its strong power as the tool for political change recent years. While Twitter has of-expressed problems as well as the “traditional” social media, it is characterized by the limited number of characters, strong propagation and optional reciprocity. Those characteristics stimulate people’s communication online and bring about opportunities for social interaction and democratic dialogue. On the other hand, in the deluge of information, we need to nurture skills to utilize critical and rational way of thinking through dialogue not only between others also between themselves internally. This study explores characteristics of social media and differences between “traditional” social media and Twitter, and how the difference affects people’s information behavior in Japan.
3.
Brauer, Rene, et al.
(författare)
The digital shaping of humanities research : The emergence of Topic Modeling within historical studies
2014
Ingår i: DASTS 2014 Conference: “Enacting Futures”, Danish Association for Science and Technology Studies (DASTS), Roskilde University, 12–13 June 2014, Roskilde, Denmark. ; , s. 52-52
Konferensbidrag (refereegranskat) abstract
The epistemological affordances of technologies such as the Internet and computers are – yet again – offering promising and threatening opportunities to reshape humanistic research. The large digitization efforts within humanities has created new kinds of ‘big data’ textual source materials only a ’mouse click away’ (e.g. Google books, JSTOR or the Bodleian Digital Library). This socio-technical development presents new epistemological challenges for research within various humanities disciplines. To aid this effort, some researchers are turning to new kinds of (digital) data-mining methods to tackle this complexity. The subject of this study, topic modeling (TM) is such a digital humanities method. The presentation systematically surveys academic applications of topic modelling – an algorithm that parameterizes word concurrences – within historical research. The aim is to answer questions such as; what are the stated benefits of TM, whether there is qualitative differences between TM and traditional methods, and what new epistemological challenges TM creates for historical research? Our starting point is 2004 with the first peer-reviewed historical article and end point in 2013 with the publication of a special journal issue on applications of TM. Our preliminary results show that TM indeed affords new possibilities of innovative qualitative approaches in historical research. However, for all practical purposes TM is, as of yet, not a ‘black-boxed technology’ as many of its key variables still lack general agreed upon standards. This incorporation of TM within historical studies appears to be analogues to earlier developments in disciplines such as; human geography or psychology. These earlier introductions of quantitative tools and methodologies into previously qualitatively dominated disciplines ultimately changed the character of these disciplines. If this will occur within historical studies or humanities remains to be seen.
4.
Ståhlbröst, Anna, et al.
(författare)
Social media for user innovation in Living Labs : a framework to support user recruitment and commitment
2013
Ingår i: Proceedings of the XXIV ISPIM conference. - Lappeenranta : Lappeenranta University of Technology Press. - 9789522654212
Konferensbidrag (refereegranskat) abstract
Social media are becoming an increasingly relevant channel for user involvement. However, their uptake in Living Labs environments, as a means to engage users in innovation processes, is still limited. The aim of this paper is to explore challenges and opportunities related to the usage of social media for user involvement in co-creative processes, The findings presented emerge both from the available literature and case studies, and emphasise four different dimensions influencing user engagement: facilitator, community, platform and innovation process. Based on these dimensions, the authors propose a basic framework, intended as the point of departure for taking the next step toward the construction and verification of theoretical constructs that can help inform and guide future innovation projects.
5.
Kane, Bridget, et al.
(författare)
Expanding the HCI Agenda in Healthcare
2014
Ingår i: 2014 IEEE 27th International Symposium on Computer-Based Medical Systems. - : IEEE. - 9781479944354 ; , s. 382-385
Konferensbidrag (refereegranskat) abstract
Designing technology for use in healthcare, and its evaluation in the healthcare setting, deserves special attention because of the nature of the special context of use. Biological hazards and the risk of infection, issues of privacy and security, system response times, as well as human factors and patient safety are identified as areas deserving of special attention. We give examples and quote from clinician interviews for illustration, and we argue that increased focus from the HCI community on these areas will bring tangible benefits of health information systems to healthcare staff, and ultimately improve patient services.
6.
Chatzipetrou, Panagiota, Assistant Professor, 1984-, et al.
(författare)
Statistical Analysis of Requirements Prioritization for Transition to Web Technologies : A Case Study in an Electric Power Organization
2014
Ingår i: Software Quality. Model-Based Approaches for Advanced Software and Systems Engineering. - Cham : Springer. - 9783319036021 - 9783319036014 ; , s. 63-84
Konferensbidrag (refereegranskat) abstract
Transition from an existing IT system to modern Web technologies provides multiple benefits to an organization and its customers. Such a transition in a large organization involves various groups of stakeholders who may prioritize differently the requirements of the software under development. In our case study, the organization is a leading domestic company in the field of electricity power. The existing online system supports the customer service along with the technical activities and has more than 1,500 registered users, while simultaneous access can be reached by 300 users. The paper presents an empirical study where 51 employees in different roles prioritize 18 software requirements using hierarchical cumulative voting. The goal of this study is to test significant differences in prioritization between groups of stakeholders. Statistical methods involving data transformation, ANOVA and Discriminant Analysis were applied to data. The results showed significant differences between roles of the stakeholders in certain requirements.
7.
Brauer, Rene, et al.
(författare)
Digitally modeling regional development in Europe : A new methodological approach to policy analysis
2013
Ingår i: Presented at 9th International Conference Man–City–Nature: “Integrated development of cities and regions”, 14–15 October 2013, Toruń, Poland.
Konferensbidrag (refereegranskat) abstract
Sustainable regional development faces the complicated task of integrating socio-demographic, environmental and economic goals into a functioning policy proposal. The challenges of the 21st century are further complicated by the new nature of rural-urban relations that render traditional dichotomous approaches counterproductive. The latest EU rural development initiative proclaims itself as a fundamental break from older efforts that primarily focused upon agribusiness. This new humanistic vision includes improved quality of life, environmental sustainability and economic diversification alongside traditional agricultural tenets. New research takes this realization further, expressing a need for new conceptual tools to handle this ‘new rural’ reality seen as a composite of material and social aspects. Since older conceptualizations of the rural as agriculturally dominated might still linger on, the achievement of new humanistic planning goals is a complicated task. Policy planning – a complex actor-network of different interests – heterogeneously engineers different interests into a unified framework. In this case, the major refocus within policy planning, including re-conceptualizations of the ‘new rural’ and the new rural-urban relations, should, accordingly, be accommodated within the actual policy documents. If not, the proclaimed focus of the regional development goals could strike as empty political rhetoric. Due to their size, policies are often summarized. A policy summary should consequently be an unambiguous representation of the policy as a whole. Qualitative summarizations, however, may be problematic due to human biases. To circumvent this problem, this study borrows a technique from the digital humanities called topic modeling. This technique was applied to the framework of EU’s rural development policy for 2007–2013 and compared with the proclaimed development goals. First indications of the analysis show that there are indeed attempts to accommodate these new conceptualizations. However, the primary focus is still on agribusiness. Thereby, the humanistic focus of seeing the rural as more than agriculture-dominated areas does not appear to be strengthened. By adhering to a rationale different than the assumed one, such tendencies may possibly complicate the fulfillment of sustainable socio-economic development goals.
8.
Brauer, Rene, et al.
(författare)
Using topic modelling to analyse EU’s Rural Development policy
2013
Ingår i: Symposium on Systematizing and Digitalizing Nordic Policy Studies: “Emergent perspectives within Swedish and Finnish research”, Aalto University, 27 November 2013, Helsinki, Finland.
Konferensbidrag (refereegranskat) abstract
Any social research at some point always touches upon issues dealing with the situatedness of the researcher. Policy analysis is no exception, and there have been many quantitative attempts to mitigate problems that arise from human biases. The general concern is that, for the most part, these methodological approaches remain fairly basic (e.g. word frequencies) in comparison to the semantic nuances a human reader would normally experience. In that light, the here presented approach explores the possibility of using topic modelling as a way to quantitatively assess policy without forgoing those finer nuances of human analysis. In this presentation, the material subject to topic modelling is EU’s Rural Development policy for 2007–2013 (RDP). It proclaims itself as the first European rural policy to in its conceptual framework cover aspects labelled as quality of life (QOL). In this paper, we treat this particular statement as a hypothesis, to which topic modelling is used to investigate if this really is the case. For any concept (not just QOL) to be incorporated into a policy and to retain its influence, it must be both mentioned and linked to other parts of that same policy, elsewise it could strike as merely a rhetorical strategy. Thereby, the hypothesis is that the more themes (topics) relate to a particular concept the more relative importance the policy allocates to that particular concept. In order to gauge this relative importance of QOL within RDP, we created a categorisation based upon: (1) the RDP’s own conceptual understanding of QOL, and (2) definitions provided by contemporary cutting-edge research dedicated to QOL. The analysis shows that only about 4 % of the topics found within the RDP relate to the issues of QOL. These particular topics only mention aspects of QOL without any explicit signs of implementation. This marginal position of QOL within RDP has been corroborated by other audits of the RDP using traditional qualitative techniques. Therefore, with further methodological development, this experimental application of topic modelling in policy analysis might represent one potential alternative to traditional qualitative methods.
9.
Lee, Tzong-Ru, et al.
(författare)
Formulation of marketing information and communication strategies in Taiwan tourism industry
2013
Ingår i: Proceeding of the 2013 International Conference on Technology Innovation and Industrial Management, 29-31 May 2013, Phuket, Thailand: Diversity, technology, and innovation for operational competitiveness. - Phuket : ToKnowPress. ; , s. 103-111, s. 103-111
Konferensbidrag (refereegranskat) abstract
Purpose: The purpose of this research is to formulate marketing information and communication (ICT) strategies for Taiwan tourism industry. Design/methodology/approach: This research uses a literature review to identify problems and solutions of Taiwan’s tourism industry. One of the identified problems is used as an example to formulate marketing ICT strategies. Findings: This research has identified twenty-five main problems and forty-eight solutions of Taiwan’s tourism industry and formulated marketing ICT strategies for one of the identified problems. Research limitations/implications: The subsequent research can apply other research method to improve the reliability and validity. Practical implications: The application of marketing ICT strategies can be used in other country’s tourism industry and be adapted to other industries as well. Originality/value: This research clarifies the problems of Taiwan’s tourism industry and applies marketing ICT strategies in Taiwan tourism industry.
10.
Winge, Monica, et al.
(författare)
Need for a New Care Model - Getting to Grips with Collaborative Home Care
2010
Ingår i: MEDINFO 2010. - : IOS Press. - 9781607505877 - 9781607505884 ; 160:Pt 1, s. 8-12
Konferensbidrag (refereegranskat) abstract
In this paper we discuss the fact that more and more patients are treated in their homes by a set of organizations, sometimes with different ownership, and how this fact places new and severe demands on health care and home service staff to communicate and collaborate. We point to the need for managers in different organizations to agree on ways of communicating and collaborating on the operational level and how this aspect needs to be considered during procurement of home care services. Most importantly, by reasoning around a set of problematic areas, we derive a set of related problems and suggest solutions for dealing with them. The solutions are a mix of organizational/administrative measures and IT support for communication and coordination.
