1. |
- Grzelec, Anna, 1979
(författare)
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Messy space = creative space: Boundary work in organizational creativity
- 2023
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Ingår i: Space and Organizing. - : Edward Elgar Publishing. ; , s. 31-46, s. 31-46
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- It is common knowledge that an organization can stimulate (or kill) creativity among its employees through office design, with colors and playful toys numbering among the key ingredients believed to make people creative. What is less known is how these and other spatial qualities influence work. This study looks at the connection between the space and creative work, with the help of boundary work. Using ethnographic methods, this study reveals how people mobilize and set up creative spaces (agencing space), and how such space helps (or doesn’t) people to work creatively (spatial agencing). Four different creative spaces are analyzed: hackathons, design thinking workshops, an innovation room, and an innovation helpdesk. It is shown how these spaces for creation can make creative practices legitimate, how temporality creates a sense of urgency, and how messiness signals what is expected of people. Furthermore, it is also shown how boundary practices help people engage in creative work.
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2. |
- Gyllenhammar, Daniel, 1994, et al.
(författare)
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Theory and practice of customer-related improvements: a systematic literature review
- 2023
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3371 .- 1478-3363. ; 34:1-2, s. 201-219
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Tidskriftsartikel (refereegranskat)abstract
- Customers are vital to any organization and system, and must therefore be considered when seeking to improve. However, how to improve with regard to the customer, is not clear, and the knowledge is spread over several research fields, making it difficult for researchers and practitioners to comprehend. The purpose of this literature review is to show how customer-related improvements are described in the literature and how the research is performed. 666 articles were screened, resulting in 99 coded and analysed articles. The study concludes that there is a lack of understanding when it comes to the process of how to improve and that both practitioners and academics should focus more on the system level. It is also seen that by involving the customer in the improvement process, the improvement is more likely to succeed. The article concludes that there is a need for future research which are conceptual, longitudinal, and are addressing actual improvements, not just potential. From the practitioners' point of view, the article is proposing an increased focus on customer-related improvements which address aspects concerning people, such as employee competence and work environment, and reward systems, rather than strategy and processes to improve the potential benefits.
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3. |
- Ringsberg, Anders Henrik, et al.
(författare)
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Maritime security guidelines : a study of Swedish ports’ perceived barriers to compliance
- 2020
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Ingår i: Maritime Policy & Management. - : Taylor & Francis. - 0308-8839 .- 1464-5254. ; 47:3, s. 388-401
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Tidskriftsartikel (refereegranskat)abstract
- Due to the constant risk of piracy and terrorist attacks which cause disturbances within international shipping of goods, barriers to the adoption of maritime security guidelines (MSGs) at European ports have become prevalent. In this paper, a conceptual framework was created to explore the perceived barriers that prevent compliance with MSGs. To verify the conceptual framework, empirical data were collected using a mixed-methods approach, which was comprised of interviews with national experts and a survey of 47% of Swedish ports involved in the shipping of goods. According to the presented framework, the perceived barriers of Swedish ports to compliance with MSGs were linked to collaborations within the Swedish Maritime Security stakeholder network, available resources and educational knowledge about security culture. In addition, the perceived barriers of smaller ports were linked to the adaptation to MSGs at different levels and the absence of specific tools of maritime security management. Due to an increased interest in international shipping of goods, this paper is currently one of few that addresses the barriers to compliance with MSGs. Moreover, the paper presents a general conceptual framework, novel managerial implications and recommendations for future research.
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4. |
- Ekwall, Daniel, 1974, et al.
(författare)
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Cargo theft at non-secure parking locations
- 2015
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Ingår i: International Journal of Retail and Distribution Management. - 0959-0552 .- 1758-6690. ; 43:3, s. 204-220
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to examine the patterns of reported cargo thefts at non-secure parking facilities in Europe, the Middle East, and Africa (EMEA) with respect to stolen value, frequency, incident category, and modi operandi.Design/methodology/approach – This study is based on a system-theoretical approach that emphasizes on a holistic rather than an atomistic view. The research method used in this paper is deductive; the analysis is based on data obtained from the incident information service (IIS), a database of transport-related crimes from the Transported Asset Protection Association (TAPA) in the EMEA region. The results are analysed and discussed within a frame of reference based on supply chain riskmanagement (SCRM) and criminology theories.Findings – We found that 97 per cent of all attacks during a stop occur at non-secure parking locations. Cargo thefts at these locations are more of a volume crime than high-value thefts. Seasonal variations were seen in these thefts, and the most common type was an intrusion on weekdays during winter.Research limitations/implications – This study is limited by the content of and the classifications within the TAPA EMEA IIS database.Practical implications – This paper is directly relevant to the current EU discussions regarding the creation of a large number of secure parking facilities in the region.Originality/value – This is one of the first papers in the field of SCRM that utilizes actual crime statistics reported by the industry to analyse the occurrence of cargo theft by focusing on the non-secure parking aspect in the transport chain.
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5. |
- Yar Hamidi, Daniel, et al.
(författare)
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Creativity in entrepreneurship education
- 2008
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Ingår i: Journal of Small Business and Enterprise Development. - : Emerald. - 1462-6004 .- 1758-7840. - 9781846639142 ; 15:2, s. 304-
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Tidskriftsartikel (refereegranskat)abstract
- Abstract Purpose – The purpose of this paper is to use social cognitive theory to investigate entrepreneurial intent among participants in graduate entrepreneurship programs. Specifically, the authors test whether students’ creative potential is related to their intention to engage in entrepreneurship. Design/methodology/approach – Theoretically derived hypotheses are tested using multiple and ordinal regression analyses. Findings – High scores on a creativity test and prior entrepreneurial experiences are positively associated with entrepreneurial intentions, whereas perception of risks has a negative influence. Research limitations/implications – The authors’ theoretical predictors of entrepreneurial intention received strong support, indicating that creativity should be considered in models of entrepreneurial intentions. However, the use of intentions as dependent variable has its own weaknesses in that it may not distinguish between “dreamers” and “doers”. Practical implications – The findings indicate that exercises in creativity can be used to raise the entrepreneurial intentions of students in entrepreneurship education. Heterogeneity in creative styles among students also points to the problems of a “one-size-fits-all” approach to entrepreneurship education. Originality/value – The paper is the first to investigate the importance of creativity in entrepreneurship education and theoretical models of entrepreneurial intentions. Keywords Entrepreneurialism, Education, Students
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6. |
- Hjort, Klas
(författare)
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On Aligning Returns Management with the E-commerce Strategy to Increase Effectiveness
- 2013
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The returns management (RM) process has traditionally been seen as a value recovery process, which has resulted in an efficiency focus in the returns flow. This thesis present, the effects on a fashion e-commerce organisation, which is underprioritising or neglecting RM in general and consumer returns specifically. In the reported and described single-case study and through a real-life experiment, performed with the case organisation nelly.com, it is shown that the consumer returns rates are not only influenced by the product itself. They represent a complex problem that has its reasons and causes, whereby the product (size, fit, quality, et cetera) together with consumer buying and returning behaviour ultimately have a combined effect on the organisation. The results from the thesis are based on previous research and rest heavily on the research performed since the start of the research journey. Consumer returns form part of the value creation in e-commerce and therefore returns management is a strategic part of the business as such. Handling consumer returns in a traditional or efficient returns system without knowing the reason for return and the state of the returned item is nothing other than gambling with resources. The proposed returns information system (RIS) framework in the thesis addresses this issue and facilitates the downstream application of the gatekeeping activity, near or at the end-user location; managerial attention is required at the strategic process level to build a proper returns system that is partly, and quite likely, decentralised. Products, suppliers, customers and internal processes cause consumer returns and therefore a returns manager needs to address these with other functions and SC partners. This result is partly new and the proposed alignment of RM as a strategic process is new in the sense that RM is part of value creation. This thesis empirically supports the conclusion that “one size fits all” is outdated and does not fit with ecommerce business. The results imply that managers need to gain a profound understanding of consumers’ buying behaviour and also to create differentiated delivery and returns processes to be able to grow within the existing customer segments and possibly to attract new or non-customers who are out of reach at present. Seeing the RM process as strategic in e-commerce, as proposed in the thesis, facilitates the development of the process to become both effective and efficient. Returns management has the potential for revenue creation and cost reduction.
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7. |
- Larsson, Jonas
(författare)
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One-piece fashion : Demand driven supply chain management
- 2009
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The fashion market is characterised by short life cycles, low predictability, and high impulse purchasing. In order to respond to these characteristics, companies are constantly introducing new collections and models. There are now so many new models introduced that the seasons have been erased and the leader of fast fashion, Zara, introduces 211 new models each week. Not all of these garments are sold at full price—the sell-through factor in fashion, which indicates how many of the total SKUs are sold at full price, is approximately 65 percent. One of the reasons why so much must be sold at a reduced price is that the fashion companies might have created a new buying behaviour among their customers by offering everything quickly. This new buying behaviour cannot be answered with traditional supply-chain management. Knit-on-Demand is a research project in the Swedish School of Textiles. The objective of the project is to demonstrate a production method for knitwear that may strongly influence the ability of the fashion industry to meet new demands for agility in customer relations. It will also provide insight and transparency in the total cost picture related to logistics and supply chain management, which leads to improved decision support in outsourcing and off-shoring strategies and may contribute to increased local fashion production. Knit-on-Demand differs from traditional garment manufacturing since nothing is produced to forecast and everything is produced to order from the end customer. Together with Ivanhoe AB, a producer of knitwear, and SOMconcept, a tailored fashion retailer, the idea of on-demand knitting has developed into a business concept where the customer is allowed to design their own garments. The customer chooses his or her fit, colour and model, places an order, and one week later the garment is delivered. The customer is not completely free in his or her design because the quality and lead-times of the production processes have to be guaranteed. Therefore, the process is really more a configuration of pre-engineered modules. The methods used are case studies with some action research as the researchers have taken an active role in the development of the project. Mass customisation as a concept and on-demand business have great potential to decrease wasteful overproduction of garments and benefit the customer, company, and society: The customer receives a garment that better fits his or her needs, the company is able to meet customer demand more accurately, and society does not have to pay for overproduction.
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8. |
- Eriksson, Erik, 1977
(författare)
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Representative co-production: Broadening the scope of the public service logic
- 2019
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Ingår i: Public Management Review. - : Informa UK Limited. - 1471-9037 .- 1471-9045. ; 21:2, s. 291-314
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Tidskriftsartikel (refereegranskat)abstract
- Although the public service logic (PSL) has been an important equipoise to the predominant goods-manufacturing logic, there is potential to broaden its scope. An explicit integration of social context may contribute to an enhanced conceptual understanding of the PSL, at the same time addressing a major challenge in healthcare: disparities among population groups. A ‘representative co-production’ approach is suggested. In such an approach, group representatives’ knowledge and skills are used in evaluating, designing, and delivering services with the purpose of supporting other group members’ value co-creation. A case is provided, demonstrating representative co-production in access to preventive health services.
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