| 1. |
- Eriksson, Henrik, 1973
(författare)
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I bra vård går patienten före managementidéerna
- 2019
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Ingår i: Dagens Samhälle. - 1652-6511. ; 2019:28 november
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- De riktigt bra verksamheterna börjar inte med att skära ned, utan med att skapa värde för dem verksamheten är till för. Det är dags att sjukvårdens politiker och tjänstemän ändrar tankemönster, skriver organisationsforskaren Henrik Eriksson apropå varslen i Region Stockholm
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| 2. |
- Eriksson, Henrik, 1973, et al.
(författare)
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Exploring Quality Challenges and the Validity of Excellence Models
- 2016
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Ingår i: International Journal of Operations & Production Management. - 0144-3577 .- 1758-6593. ; 36:10, s. 1201-1221
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose is to identify and explore important quality-related challenges facing organizations, and how current excellence models incorporate these challenges.Methodology: The article is based on a Delphi study in Swedish organizations, 49 challenges were generated and ranked according to importance. The top 10 ranked challenges were compared to the principles of four excellence models.Findings: The excellence models seem to still be relevant since their content matches many of the challenges identified. The MBNQA and the SIQ models were found to have the most comprehensive coverage, while the ISO model had limited coverage.Research Limitations/Implications: Three areas for further research were identified: 1) how QM can evolve in different contexts with varying needs in terms of adaptive and explorative capabilities, 2) the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements and 3) the roles of the owners and board of directors in QM, and how to organize and distribute responsibilities of the QM work.Practical and Social Implications: Three important challenges could be addressed in upcoming revisions of excellence models: 1) making QM a strategic issue for company owners; 2) involving customers in the improvement activities; and 3) developing processes that are robust, while still easily adaptable.Originality/Value: The Delphi study has identified upcoming challenges in the QM area based on input from 188 quality professionals.
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| 3. |
- Eriksson, Henrik, 1973
(författare)
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Experiences from working with in-company quality awards : a case study
- 2003
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Ingår i: TQM Magazine. - : Emerald. - 0954-478X .- 1758-6887. ; 15:6, s. 397-407
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Tidskriftsartikel (refereegranskat)abstract
- One way to stimulate total quality management (TQM) efforts in an organisation is to work with a quality award. This paper presents a case study, based on both interviews and document studies, of a unit within the Swedish National Road Administration that has worked with an in-company quality award. The purpose of the case study was to study how a unit experiences and is affected by the work connected with an in-company quality award. Some positive experiences and effects were recognised, such as a perceived improved customer orientation, a comprehensive view of the business, a degree of participation by everyone, systematic improvement work and an increase in the average score from the examiners. The perceived main disadvantage is the amount of work that the in-company quality award requires, especially in the phase of description of activities.
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| 4. |
- Fundin, Anders, et al.
(författare)
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Challenges and propositions for research in quality management
- 2018
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Ingår i: International Journal of Production Economics. - : Elsevier B.V.. - 0925-5273 .- 1873-7579. ; 199, s. 125-137
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Tidskriftsartikel (refereegranskat)abstract
- From its inception, the field of quality management (QM) has been characterised by practice-driven development. Although QM has reached maturity as a field of research based on empirical enquiry, its practitioners still struggle to adapt QM implementations to reap their benefits. This study aims to identify their challenges to better understand how contemporary QM research addresses them. We propose approaches to bridge the potential relevance gaps between research and practice. A Delphi study of QM practitioners in Swedish private and public organisations, several of which operate globally, generated 49 challenges. An exploratory factor analysis was performed to cluster these challenges into themes, and the literature was reviewed to investigate how each theme has been addressed in QM research. The empirical investigation identified three themes related to future QM challenges—organisations’ adaptability to rapid changes in the business environment, quality as a strategic concern for business owners, and managerial ownership of quality. By analysing these challenges, six propositions for future research were proposed to reduce potential relevance gaps. Future research should focus on how to make QM a strategic concern for owners, and explore how it can contribute to organisational ambidexterity and adaptability. Research should also determine how context influences the way QM is applied, and investigate how it can improve organisational learning and innovation. Finally, research should indicate how top managers can adopt the responsibilities of quality managers, and explore the ways the principal values of QM can be better integrated into organisations.
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| 5. |
- Bergquist, Bjarne, et al.
(författare)
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Alive and kicking–but will Quality Management be around tomorrow? A Swedish academia perspective
- 2012
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Ingår i: Quality Innovation Prosperity. - : Technical University of Kosice, Faculty of Materials, Metallurgy and Recycling. - 1335-1745 .- 1338-984X. ; 16:2, s. 1-18
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this article is to describe how Quality Management (QM) is perceived today by scholars at three Swedish universities, and into what QM is expected to develop into in twenty years. Data were collected through structured workshops using affinity diagrams with scholars teaching and performing research in the QM field. The results show that QM currently is perceived as consisting of a set of core of principles, methods and tools. The future outlook includes three possible development directions for QM are seen: [1] searching for a “discipline X” where QM can contribute while keeping its toolbox, [2] focus on a core based on the traditional quality technology toolbox with methods and tools, and [3] a risk that QM, as it is today, may seize to exist and be diffused into other disciplines.
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| 6. |
- Gyllenhammar, Daniel, 1994, et al.
(författare)
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Theory and practice of customer-related improvements: a systematic literature review
- 2023
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3371 .- 1478-3363. ; 34:1-2, s. 201-219
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Tidskriftsartikel (refereegranskat)abstract
- Customers are vital to any organization and system, and must therefore be considered when seeking to improve. However, how to improve with regard to the customer, is not clear, and the knowledge is spread over several research fields, making it difficult for researchers and practitioners to comprehend. The purpose of this literature review is to show how customer-related improvements are described in the literature and how the research is performed. 666 articles were screened, resulting in 99 coded and analysed articles. The study concludes that there is a lack of understanding when it comes to the process of how to improve and that both practitioners and academics should focus more on the system level. It is also seen that by involving the customer in the improvement process, the improvement is more likely to succeed. The article concludes that there is a need for future research which are conceptual, longitudinal, and are addressing actual improvements, not just potential. From the practitioners' point of view, the article is proposing an increased focus on customer-related improvements which address aspects concerning people, such as employee competence and work environment, and reward systems, rather than strategy and processes to improve the potential benefits.
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| 7. |
- Eriksson, Henrik, 1973
(författare)
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Who needs to learn what from whom? Understanding quality management by differentiating organisations and practices
- 2014
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Ingår i: IEEE International Conference on Industrial Engineering and Engineering Management. - 2157-3611 .- 2157-362X. ; , s. 295-299
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Konferensbidrag (refereegranskat)abstract
- The purpose of this paper is to understand quality management by describing differences between organisations and practices. This study looks at the scores for different criteria from the different quality award applicants in Sweden between 1992 and 2010. It is noteworthy to mention that the service industry outperforms the manufacturing industry. Furthermore, and maybe not surprisingly, large organisations are ahead of small and medium enterprises in the race for quality progress. In general, when comparing public with private organisations, private organisations do better, and especially process issues seem to be easier for private firms. This study also suggests that process management as it is described and taught needs to be revised to better fit the organisations. The time has come to question old truths about quality management, especially regarding who is better than whom at what, and who needs to learn what from whom.
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| 8. |
- Eriksson, Henrik, 1973
(författare)
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Byråkratin har spelat ut sin roll
- 2021
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Ingår i: Dagens samhälle. - 1652-6511.
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Tidskriftsartikel (populärvet., debatt m.m.)abstract
- Byråkratin, som dominerande ledningsmodell, kommer att ersättas med något som är bättre, som är anpassat till människor, vår demokrati och framtiden – vare sig byråkrativurmare vill det eller inte, slutreplikerar professor Henrik Eriksson.
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| 9. |
- Eriksson, Henrik, 1973
(författare)
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Five principles of excellent organizations
- 2020
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- How do the best organizations manage to have satisfied customers, satisfied employees, and at the same time achieve fantastic results? In the book Five Principles of Excellent Organizations, these organizations are decoded through twenty years of research. A way of working and thinking appear to exist in all successful organizations, regardless of the type of organization. What are the characteristics of excellent organizations? How do the best organizations manage to have satisfied customers, satisfied employees, and at the same time achieve fantastic results? In the book Five Principles of Excellent Organizations, these organizations are decoded through twenty years of research. A way of working and thinking appear to exist in all successful organizations, regardless of the type of organization. Many organizations are not as good as they could be. But we can develop them. This book describes how that can be done. Based on a solid and unique foundation of experience and research, the book provides clear answers to what characterises excellent organizations. It is like reading Good to Great in a different context. The book gives clear examples from some of the finest companies and from several different industries. The model with the five principles shows a clear direction for the companies that set out on the journey with the aim of becoming one of the best. Dag Kroslid, CEO, NorDan It is rare to read a book that contains so many facts and so much knowledge on the subject. It is evident that Henrik Eriksson has experienced what is described in the book. This book gives concrete and clear advice on how to succeed with your development work. I myself am not particularly fond of all new management theories that are supposed to save us managers, and I get happy when it is described that it is quite clear what needs to be in place in order to succeed. I got many thoughts and ideas myself. I will read the book again. Tomas Fellbrandt, Director of Municipal Administration, Municipality of Skövde The book describes in a very accurate way both the traps that organizations often fall into, but also the big breakthroughs that can be achieved with a clear why and through continuous improvements. The book is hard to put away once you have started reading. Here is a lot of inspiration for those who want to make organizations better. Katarina Lindström, Executive Vice President & Chief Operating Officer, Hempel Simple and concrete advice to anyone who wants to work on improving their organization. The book describes in a liberating way, far from all different concepts and management theories, how concrete improvements have been successfully achieved by working to create the greatest possible value for those we exist for. The fact that it is based on a broad and thorough research as well as on the described organizations’ improvement journeys makes it practically applicable for different organizations. Finally, a book that is not about yet another new theory of improvement with new names and concepts, but instead focuses on what has worked in practice and compiled this. Ann Söderström, Director of Healthcare, Region Västra Götaland I have been convinced for a long time that companies have an important role in making the world better. We are now in the middle of a transition where the purpose of entrepreneurship goes from being driven by profit to driven by need and purpose. However, a personal conviction does not always have to be evidence-based, which is why it is exciting and gratifying to see that 20 years of research on excellent organizations shows such a strong connection. It is time to learn more and Five Principles of Excellent Organizations feels like an obvious step along the road! Stefan Krook, Co-founder, Kivra Henrik Eriksson has in a simple way described the importance of the different principles for success and the importance of working with all principles at the same time if you want to succeed. Many good examples show that the principles are useful in all industries. The book provides a good base for the fun work of creating a sustainable and constantly developing organization. All leaders should read the book! Lena Lundh, Vice President, Lean Forum Success is not a coincidence. Success is not luck. A company does not just become good. Many parts are required in order to be good in the long term. In the book Five Principles of Excellent Organizations, you can read about many experiences and advices. It is well worth reading! To familiarise yourself with successful organizations, and later daring to try and make your own experience, can create real success. Marcus Strömberg, CEO, AcadeMedia The book Five Principles of Excellent Organizations highlights, in a positive way and with concrete examples, what success factors several leading organizations have in common. With the support of a scientific foundation, good advice is given on what to think about when building the best of organizations. It can advantageously be used as a tool to analyse your own organization and get started on systematic quality work. Anki Bäck, Principal, Byle School For more than 25 years, SIQ - the Swedish Institute for Quality - has evaluated organizations and awarded fine examples of organizational development with the Swedish Quality Award. These award recipients proved suitable to study in order to understand how successful organizations work and constantly improve. In Five Principles of Excellent Organizations, the researcher and author Henrik Eriksson decodes the principles behind the success. Combined with 20 years of research experience, very simple tips and advices are given on how more organizations can be better. The book is very easy to pick up and the potential for improvement in organizations is huge, read it and start improving! Mats Deleryd, CEO, SIQ - the Swedish Institute for Quality Concrete, research-based advice for those who want to develop an organization towards a success that is not only measured in financial profit. The perfect guide to anyone who wants to lead an organization that is good for those the organization exists for. Helene Mellström, Director/CEO, Bräcke Diakoni The technological development has created new opportunities and increased competition for both customers and companies. Based on his and his colleagues’ research, Henrik Eriksson describes in Five Principles of Excellent Organizations how our most successful organizations work. The book is written with easily accessible language and is rich in examples and quotations, which together with references makes it a great source of inspiration suitable for managers and everyone else interested in modern quality management. Bengt Klefsjö, Professor Emeritus, Quality Management, Luleå University of Technology Henrik Eriksson, PhD, is a professor at Chalmers University of Technology, and consultant and lecturer at Förbättringsakademin.
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| 10. |
- Eriksson, Henrik, 1973
(författare)
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Sveriges bästa verksamheter
- 2019
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Vad kännetecknar Sveriges bästa verksamheter? Hur lyckas de bästa verksamheterna ha nöjda kunder, nöjda medarbetare, och samtidigt nå fantastiska resultat? I boken Sveriges bästa verksamheter avkodas dessa organisationer genom tjugo års forskning. Ett antal principer och arbetssätt visar sig ligga bakom riktigt framgångsrika verksamheter, oavsett typ av verksamhet. Många verksamheter är inte så bra som de skulle kunna vara. Men vi kan göra dem bättre. Den här boken beskriver hur det kan gå till. Baserat på ett gediget och unikt fundament av erfarenhet och forskning ger boken tydliga svar på vad som kännetecknar Sveriges bästa verksamheter. Det är som att läsa Good to Great i en svensk kontext. Boken ger tydliga exempel från några av Sveriges finaste företag och från flera branscher. Modellen med de fem principerna visar tydlig riktning för de företag som lägger ut på resan med mål att bli ett av Sveriges bästa.
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