| 1. |
- Göbel, Hannes, et al.
(författare)
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IT Service Management : Core Processes Aligning Business and IT
- 2014
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Ingår i: Business Information Systems Workshops. - Cham : W. Abramowicz and A. Kokkinaki (Eds.): BIS 2014 Workshops, LNBIP 183, pp. 145–155, 2014. - 9783319114590 - 9783319114606 ; , s. 145-155
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Konferensbidrag (refereegranskat)abstract
- The problem we address is that researchers have insufficiently investigated the processes and nuances of Business and IT alignment. One attempt to tackle Business and IT alignment in a process-oriented way is to adopt the concept of IT Service Management (ITSM). However, identified challenges entails that ITSM is hard to define and that existing ITSM frameworks sometimes are considered as overly complex containing an extensive process scope, making it costly and hard to implement. The purpose of this workshop paper is to understand in what way are ITSM core processes supporting business and IT alignment? Our qualitative research approach embraced a two-phase method based on empirical studies where identified core processes were mapped using the Strategic Alignment Model. The result shows that the core of ITSM consists of five processes and that these processes somewhat constitute the bridges and interfaces that aligns Business and IT.
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| 2. |
- Söderström, Eva, 1972-, et al.
(författare)
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A Holistic Approach of how to handle Patient Information to support Seamless and Secure care
- 2021
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Ingår i: Proceedings of the 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021). - : CEUR-WS. ; , s. 198-203
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Konferensbidrag (refereegranskat)abstract
- Healthcare, like society in general, is facing great changes and challenges. Rapid development and uptake of digital technologies bring about the need to change. With the COVID-19 pandemic, the amount of healthcare meetings taking place online has surged. This means, among other things, that there are more healthcare actors involved in a patient’s care, and that information relating to a patient needs to be shared across borders now more than ever need to be improved. However, this is currently not done seamlessly, and there are many hinders and obstacles to overcome. This research aims at enabling a holistic approach on how to handle patient information in order to support seamless and secure care along the whole patient process. In doing so, drivers and hinders need to be identified, and a socio-technical framework with concrete guidelines will be developed. These results will be a first step towards filling this research gap, and will connect several perspectives in order to make the results truly actionable and holistic.
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| 3. |
- Söderström, Eva, et al.
(författare)
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Standardisation as a Means to Improve Information Security in Process-Oriented Distributed Healthcare
- 2008
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Ingår i: Proceedings (ed) Kai Jacobs and Eva Söderström. Presented at the 13 th European Academy for Standardization (EURAS), 2008-06-16-17, Skövde Sweden.. - Aachen : Mainz. - 1437-8396. - 3861308096 ; 2008:ABI Band 40, s. 233-243
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Konferensbidrag (refereegranskat)abstract
- Regardless of who we are, where we are, and when we get sick, we expect the healthcare sectors to take care of us. And we expect it to treat us with respect. Not the least, this concerns treating our personal information with care. However, the reality is that most healthcare institutions work separately, and that the flow of patient information therefore is less than optimal. This paper aims to investigate how current standards map against the concept of information security, and how process-orientation can be used in conjunction with standards to create secure information flows in healthcare. It does so by describing information security and process-orientation, and investigates how standards for information security apply in a process-oriented, distributed healthcare sector. The result shows that a dual focus is needed, on document and process standardisation, and that healthcare is facing great challenges in order to make this work.
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| 4. |
- Söderström, Eva, et al.
(författare)
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Trusting digitized patient-related information: The need for a new approach
- 2011
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Ingår i: In Furnell and Clarke (eds.), Proceedings of the 5th International Symposium on Human Aspects of Information Security and Assurance (HAISA), London, 2011. - : Plymouth Center for Security, Comunications & Network Research, University of Plymouth. - 9781841022840 ; , s. 119-129
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Konferensbidrag (refereegranskat)abstract
- Trust is receiving increasing attention nowadays, particularly since new technology enables communication and collaboration like it has never been seen before. However, trust is a fuzzy concept that needs further examination and attention from multiple levels. For example, security is very important from a user’s point of view in trusting that technology will function in accordance with the user’s intended and requested function. This paper reviews the concept of patient safety, which thus far has been discussed and defined from a narrow technical perspective. We demonstrate that it is much more complex, and that it is not primarily the technical issues that are problematic, but rather the cultural, process-related and personnel issues. Our results point to a need for a new approach, which takes the patients’ view of healthcare and the patient-related digital information as its focus. The discussion is made from a Swedish perspective, but the issues are international. The needs for information and knowledge in healthcare are obvious. Without clear definitions of concepts and roles, a good information flow or process cannot be designed. Our discussion shows that trusted digital patient information gives an opportunity for a patient-focused healthcare. Multidimensional trust must be addressed on all levels; organization, person and technology. More empirical research into trust in digital patient-related information is necessary, to develop a model for patient safety from a trust perspective that encompasses all levels of trust.
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