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Träfflista för sökning "AMNE:(SOCIAL SCIENCES Business and economics) ;srt2:(2010-2011);lar1:(liu);pers:(Kindström Daniel)"

Sökning: AMNE:(SOCIAL SCIENCES Business and economics) > (2010-2011) > Linköpings universitet > Kindström Daniel

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1.
  • Kowalkowski, Christian, 1978-, et al. (författare)
  • Managing industrial service offerings in global business markets
  • 2011
  • Ingår i: Journal of business & industrial marketing. - : Emerald. - 0885-8624 .- 2052-1189. ; 26:3, s. 181-192
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose – Despite the increased focus on industrial services in manufacturing companies, little research to date has focused on understanding the roles of local and central organizations in global service management. In order to address this research gap, the paper investigates how industrial service offerings are developed and managed in multinational manufacturing companies.Design/methodology/approach – A qualitative case study with respondents from two internationally leading manufacturers was conducted. Eight industrial service offerings with different characteristics serve as units of analysis.Findings – A broad portfolio of industrial service offerings implies having a very wide range of skill sets, including both global efficiency and local responsiveness. With specialized and extensive offerings, it becomes more important to have a high level of central-local and product-service integration and to internalize service provision. Furthermore, with global customers, the central service organization needs to assume a more prominent role, initiating both an organizational exploitation of current service capabilities and the exploration of new ones.Research limitations/implications – The main focus was on service offerings performed by high-volume manufacturing companies operating primarily in developed markets.Originality/value – Previous studies of industrial service management in manufacturing companies have not explicitly considered the roles of central and local organizations. Thus, the authors were able to complement the existing theory. The paper promotes a deeper understanding of the complexity of managing service offerings on a global basis.
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2.
  • Kowalkowski, Christian, 1978-, et al. (författare)
  • Internalisation or externalisation? : Examining organisational arrangements for industrial services
  • 2011
  • Ingår i: Managing Service Quality. - Bingley, UK : Emerald Group Publishing Limited. - 0960-4529 .- 1758-8030. ; 21:4, s. 373-391
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose - Manufacturing firms primarily organise service provision internally, externally or through a hybrid arrangement. This paper aims to analyse how firm-, offering-, and market-specific factors influence the way in which a firm organises its service provision. In addition, the paper analyses the specific challenges that each organisational arrangement presents for a firm. Design/methodology/approach - The study employed a qualitative, multiple-case research design that involved seven manufacturing firms with different organisational arrangements for service provision. Findings - Contrary to certain explicit assumptions, few firms organise for service provision solely through an in-house organisation. Analysis of firms in a wide variety of industries has shown that the organisational arrangements (internal, external or hybrid configuration) are contingent on factors such as market strategy, customer relationships, product-service linkages, internal competences and market channel characteristics. Research limitations/implications - The paper is an initial attempt to understand the strategic choices that firms make in terms of inter-organisational arrangements for service provision. The research should be extended by way of a cross-sectional survey in order to test and further validate the importance of the determinants of the organisational arrangements for service provision. Originality/value - The paper contributes to the service marketing and management literature by examining factors that determine whether firms organise for service provision internally, externally or through a hybrid configuration. Prior research has not explicitly addressed this issue.
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5.
  • Nordin, Fredrik, et al. (författare)
  • The risks of providing services : Differential risk effects of the service-development strategies of customisation, bundling, and range
  • 2011
  • Ingår i: Journal of Service Management. - : Emerald. - 1757-5818 .- 1757-5826. ; 22:3, s. 390-408
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose - The purpose of this paper is to examine the risks for manufacturing companies of extending their traditional goods offerings by the addition of different kinds of services. Design/methodology/approach - The study develops a conceptual framework of nine propositions (and corresponding diagrammatic representations) of the relationships between: three kinds of risk (operational, strategic, and financial); and three strategies for the provision of added service (customisation, bundling, and broadening the range of offerings). This conceptual framework is examined empirically by qualitative analysis of data gathered in a three-year longitudinal study of managerial representatives from nine multinational manufacturing firms engaged in the addition of services to their traditional goods offerings. Findings - It was found that eight of the nine propositions are fully supported, and one receives equivocal support. In addition, several contextual factors are identified as moderating influences on the relationships between the three categories of service offering and the three classes of risk. Research limitations/implications - The study provides an original conceptual framework and nine research propositions that represent a useful starting point for the development of a formal theory of the risks of providing services. Practical implications - The conceptual framework provides guidance for managers' assessments of the risks accompanying the infusion of added services to the traditional goods offerings of manufacturing companies. Originality/value - The paper provides a novel conceptualisation of service innovation and attendant risk.
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Kowalkowski, Christi ... (5)
Carlborg, Per, 1984- (2)
Nordin, Fredrik (2)
Rehme, Jakob (1)
Witell, Lars, 1972- (1)
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Brehmer, Per-Olof (1)
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Örebro universitet (2)
Stockholms universitet (1)
Karlstads universitet (1)
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