| 1. |
- Mysen, Tore, et al.
(författare)
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RELQUAL's impact on satisfaction in Norwegian business relationships
- 2010
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Ingår i: Journal of business & industrial marketing. - Bingley : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189. ; 25:2, s. 119-131
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to develop a RELQUAL-construct and to test its impact on satisfaction in Norwegian business relationships.Design/methodology/approach – This study is based upon a survey and random sample of small and medium-sized companies in Norway. Initially, respondents were contacted by phone and a total of 581 surveys were mailed. A total of 212 surveys were returned, a response rate of 36.5 percent.Findings – Two principal findings are: business relationships characterized by commitment/continuity and coordination/cooperation indicate a higher degree of a company's perceived satisfaction of the supplier; and business relationships characterized by opportunism/distrust and dependence indicate a lower degree of a company's perceived satisfaction of the supplier.Research limitations/implications – The RELQUAL-construct and its impact on satisfaction in business relationships appears to be accurate for those Norwegian business relationships studied, but only further work in examining other companies will verify its universal applicability if it is to be seen as a valid and reliable measurement for other companies' business relationships too. Suggestions for further research are provided.Practical implications – This study is of managerial interest to executives since it provides a framework of dimensions to be considered in corporate efforts in maintaining satisfactory levels of relationship quality in business relationships.Originality/value – The RELQUAL-construct makes a contribution to theory since it proposes a higher order-construct and measurement instrument for the benefit of other researchers and practitioners in the field. © Emerald Group Publishing Limited.
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| 2. |
- Sosa, Juan C., et al.
(författare)
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A Construct of META-RELQUAL in Puerto Rican Business Relationships
- 2011
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Ingår i: ESIC Market. - Madrid, Spain : Escuela Superior de Gestion Comercial y Marketing. - 0212-1867 .- 1989-3574. ; 140, s. 27-55
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Tidskriftsartikel (refereegranskat)abstract
- The objective of this study is to examine a construct of META-RELQUAL in Puerto Rican business relationships. The study consists of a sampling frame of the 500 largest companies in Puerto Rico based upon revenue across multiple industries. The response rate was 11%.The analysis yield support to the argument that continuity, trust, coordi- nation, opportunism, commitment, formalization, specific assets, depend- ence, satisfaction and cooperation are separate constructs that play an important role in creating relationship quality in Puerto Rican business relationships.The construct of META-RELQUAL examined appears to be accurate for those Puerto Rican business relationships studied, but only further exami- nation and comparisons will verify its universal application if it is to be seen as a valid and reliable measurement for other countries and their com- panies’ business relationships too. Suggestions for further research are pro- vided.This study is of managerial interest to executives since it provides a frame- work of constructs to be considered in corporate efforts in maintaining sat- isfactory levels of relationship quality in Puerto Rican business relationships. It may also be applicable in other business relationships and countries.This study of the construct of META-RELQUAL makes a contribution to theory since it outlines a higher order-construct and measurement instru- ment for the benefit of other researchers and practitioners in the field. It appears to be the first of its kind in the region of Puerto Rico examining the construct of META-RELQUAL.
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| 3. |
- Lee, Tzong-Ru (Jiun-Shen), et al.
(författare)
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'Antecedents' and 'postcedents' in relation to satisfaction in Taiwanese business relationships
- 2010
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Ingår i: International Journal of procurement management. - Olney, Bucks : InderScience Publishers. - 1753-8432 .- 1753-8440. ; 3:2, s. 199-213
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Tidskriftsartikel (refereegranskat)abstract
- The research objective is to test whether satisfaction in business relationships may constitute a mediating construct between trust and commitment on the one hand, and coordination, cooperation and continuity expectancy on the other. The structural relationships are summarised in an AMP-model (i.e., antecedents, mediator and postcedents), the sample at that time consisted of attitudes among leading executives in small and medium-sized companies in Taiwan. The tested structural relationships of the AMP-model complement previous theory and research of antecedents and postcedents in relation to satisfaction in business relationships. One contribution is that the empirical findings indicate that satisfaction in studied buyer-supplier relationships may be seen as a mediating construct between antecedents (such as trust and commitment) and postcedents (such as coordination, cooperation and continuity). Research limitations and suggestions for further research are provided. Copyright © 2010 Inderscience Enterprises Ltd.
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| 4. |
- Rindell, Anne, et al.
(författare)
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Towards a conceptual foundation of 'Conscientious Corporate Brands'
- 2011
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Ingår i: Journal of Brand Management. - Basingstoke : Palgrave Macmillan. - 1350-231X .- 1479-1803. ; 18:9, s. 709-719
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Tidskriftsartikel (refereegranskat)abstract
- This article develops a conceptual foundation for Conscientious Corporate Brands (CCBs) by exploring the role that (i) environmental and (ii) climate change issues, and that (iii) internal and (iv) external corporate codes of ethics play as dimensions of CCBs. The article's aim is to extend previous research in ethical branding by proposing an empirically grounded conceptual foundation of the conscientious dimension of a corporate brand. The empirical context is based on Nordic business-to-business relationships. © 2011 Macmillan Publishers Ltd.
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| 5. |
- Svensson, Göran, 1961-, et al.
(författare)
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A Construct of META-RELQUAL : Measurement Model and Theory Testing
- 2011
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Ingår i: Baltic Journal of Management. - Bingley, UK : Emerald Group Publishing Limited. - 1746-5265 .- 1746-5273. ; 6:2, s. 227-244
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to test a measurement model of a META-RELQUAL construct. Design/methodology/approach: This study is based upon a survey and random sample of small- and medium-sized companies in Norway. Respondents were contacted by phone and a total of 581 surveys were mailed. In total, 212 surveys were returned generating a response rate of 36.5 percent. Findings: The goodness-of-fit measures of the tested measurement model of the META-RELQUAL construct were all found to be within the recommended guidelines. The recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were all met. It is concluded that the measurement properties of the META-RELQUAL construct applied in Norwegian manufacturer-supplier relationships indicate acceptable validity and reliability. Research limitations/implications: The tested META-RELQUAL construct appears to be accurate for those Norwegian business relationships studied, but only further testing in other companies will verify its universal application if it is to be seen as a valid and reliable measurement for other companies' business relationships too. Suggestions for further research are provided. Practical implications: This study is of managerial interest to executives since it provides a framework of constructs to be considered in corporate efforts in maintaining satisfactory levels of relationship quality in business relationships. Originality/value: The META-RELQUAL construct makes a contribution to theory since it outlines a higher order construct and measurement instrument for the benefit of other researchers and practitioners in the field. © Emerald Group Publishing Limited.
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| 6. |
- Svensson, Göran, 1961-, et al.
(författare)
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Balancing the sequential logic of quality constructs in manufacturing-supplier relationships — Causes and outcomes
- 2010
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Ingår i: Journal of Business Research. - New York : Elsevier. - 0148-2963 .- 1873-7978. ; 63:11, s. 1209-1214
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Tidskriftsartikel (refereegranskat)abstract
- Manufacturers in business markets are experiencing a strong trend towards close versus distant relationships with suppliers. Three key relationship constructs in academic research are trust, commitment, and satisfaction. Although the relevant literature holds some evidence that trust and commitment are antecedent to satisfaction, the possibility that satisfaction plays a key mediation role between trust/commitment and other important outcomes (i.e., coordination, cooperation, and continuity) receives scant examination. This study tests this conceptual model by examining the relationships between manufacturers and suppliers. A random sample of small-to-medium-sized Norwegian manufacturers was contacted by phone in order to identify potential key informants. Shortly thereafter, a total of 581 surveys were mailed to the key informants. Two hundred and twelve surveys were returned, representing a response rate of 36.5%. Results support the conceptual model presented; trust and commitment relate positively to satisfaction; and satisfaction, in turn, relates positively to all three outcomes of coordination, cooperation, and continuity.
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| 7. |
- Hutchinson, David, et al.
(författare)
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Antecedents and Postcedents of Satisfaction in Business Relationships in Canada
- 2011
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Ingår i: International Journal of Logistics Economics and Globalisation. - Olney, Bucks : InderScience Publishers. - 1741-5373 .- 1741-5381. ; 3:4, s. 189-209
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Tidskriftsartikel (refereegranskat)abstract
- This paper reports the findings of an investigation of whether trust and commitment influence satisfaction, and whether satisfaction then influences specific investments, opportunism, and formalisation. Using data collected in a survey of Canadian managers and executives, a model derived from marketing theory and previous empirical research was tested. The model includes both relationship marketing concepts and transaction cost theory concepts, an approach rarely encountered in existing studies. Satisfaction in an exchange relationship is formed by keeping promises in an iterative process, and serves as a safeguard against possible future risks (e.g., opportunism). Finally, we discuss the limitations of the study.
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| 8. |
- Lee, Tzong-Ru, et al.
(författare)
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RELQUAL in Taiwanese Business Relationships
- 2010
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Ingår i: International Journal of Business Excellence. - Olney, UK : InderScience Publishers. - 1756-0047 .- 1756-0055. ; 3:4, s. 433-451
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Tidskriftsartikel (refereegranskat)abstract
- The objective of this paper is to test a measurement model of RELationship QUALity (RELQUAL) in Taiwanese business relationships. The sample consisted of leading executives in small and medium-sized companies (40-250 employees) in Taiwan. Principally, the respondents were general managers or division managers (e.g., within purchasing, logistics or production). The data, focusing on buyer-supplier relationships, was collected in 2008. A total of 168 questionnaires were returned, generating a response rate of 12%. The goodness-of-fit measures of the tested measurement model of RELQUAL were all found to be well within the recommended guidelines. The recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were also met. It is concluded that the measurement properties of the RELQUAL applied in Taiwanese business relationships indicate acceptable validity and reliability. Copyright © 2010 Inderscience Enterprises Ltd.
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| 9. |
- Mysen, Tore, et al.
(författare)
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Causes and Outcomes of Satisfaction in Business Relationships
- 2011
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Ingår i: Marketing Intelligence & Planning. - Bingley, UK : Emerald Group Publishing Limited. - 0263-4503 .- 1758-8049. ; 29:2, s. 123-140
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: Thisstudyincludesrelationshipmarketingconcepts (i.e.trust,commitment,andsatisfaction) as precursors to transaction cost theory outcomes (i.e. specific investments, opportunism, and formalization) which are rarely, if ever, included together. Trust and commitment lead to satisfaction and satisfaction in turn leads transaction cost outcomes. The paper aims to address these issues. Design/methodology/approach – The random sample is 600 small- to medium-sized Norwegian manufacturers. Confirmatory factor analysis and structural equation modelling was used to examine the responses from 212 key informants.Findings: The strongest positive associations are from the relationship marketing portion of the model including trust satisfaction and commitment satisfaction. The highest negative association in the model is satisfaction opportunism. Contrary to predictions, satisfaction did not have a significant association with either specific investments or formalization.Research limitations/implications: Both relationship marketing and transaction cost theory concepts are examined because it is likely that business success may be motivated by both theories. Limitations of the study are that it only includes small- and medium-sized companies in Norway. Second, it does not cover all business-to-business relationships (i.e. only manufacturer-supplier relationships are included). Finally, additional concepts should be included (i.e. dependence, cooperation, and control).Practical implications: The results suggest that managers should work developing high levels of satisfaction in business relationships to dampen the likelihood that business partners will be opportunistic. In this regard, working on a relationship serves as a safeguard against possible future risks (e.g. opportunism).Originality/value: This study is a seed for future research about the causes and outcomes of satisfaction in business relationships. © Emerald Group Publishing Limited.
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| 10. |
- Sosa Varel, Juan Carlos, et al.
(författare)
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La calidad de la relación en la cadena de suministros
- 2011
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Ingår i: INCAE Business Review. - San José : Instituto Centroamericano de Administración de Empresas. - 1010-111X. ; 2:2, s. 2-9
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Tidskriftsartikel (refereegranskat)abstract
- Este artículo se enfoca en el desarrollo de un modelo de Calidad en la Relación entre las Empresas (RELQUAL) desde la perspectiva de las relaciones comerciales entre las empresas y sus proveedores. El objetivo principal es desarrollar un marco conceptual que pueda establecer qué variables inciden en la calidad de la relación entre empresa y proveedor, de forma tal que se obtenga una mayor eficiencia en la cadena de suministros.
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