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- Lagrosen, Yvonne, 1966-, et al.
(författare)
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The relationship between quality management and employee health : exploring the underlying dimensions
- 2010
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Ingår i: International Journal of Productivity and Quality Management. - Olney, Bucks , UK : InderScience Publishers. - 1746-6474 .- 1746-6482. ; 5:2, s. 109-123
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Tidskriftsartikel (refereegranskat)abstract
- The first purpose of this study was to verify the relationship between workplace health and quality management, particularly the values ‘leadership commitment’ and ‘participation of everybody’ whose importance previous research has pointed to. The second purpose of the study was to examine the constituents and mechanics of the relationships between health and those values. A case study was carried out in a Swedish manufacturing company using data triangulation in the form of in-depth interviews and focus-group interviews on three levels. The findings show that the perceptions of the quality management values were significantly correlated with the employees’ perception of their health. This finding substantiates earlier studies indicating a relationship between quality and health. Important dimensions of ‘leadership commitment’ and ‘participation of everybody’, regarding health, were identified and described in models. The paper provides additional understanding of the connection between quality management and health, particularly regarding the role of leadership.
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| 3. |
- Lagrosen, Yvonne, 1966-, et al.
(författare)
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Examining service quality dimensions in fitness centres
- 2010
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Ingår i: 13th Toulon-Verona Conference, “Organizational Excellence in Service”. - Coimbra : University of Coimbra. - 9789729344046
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Konferensbidrag (refereegranskat)abstract
- The fitness industry is expanding in most parts of the world. Nevertheless, the amount ofresearch regarding this industry has thus far been relatively limited. In previous research,quality dimensions for fitness companies have been explored and a tentative framework hasbeen proposed. The purpose for the present study is to examine the framework and quantifyits components. A survey has been conducted. A questionnaire based on previous researchwas developed and delivered by telephone to 86 fitness centres of which 67 agreed toparticipate, giving a response rate of 78%. The items of the quality dimensions in the studiedframework were analysed with Cronbach's Alpha and were found to be statistically reliable.The underlying structure of the enablers in the framework was examined with explorativefactor analysis resulting in five underlying enablers. Moreover, the impact of the enablers onthe profitability of the centres was measured. The results should be interesting for managers inthis sector as well as for the advancement of service quality theory.
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