| 1. |
- Kowalkowski, Christian, 1978-, et al.
(författare)
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Managing industrial service offerings in global business markets
- 2011
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Ingår i: Journal of business & industrial marketing. - : Emerald. - 0885-8624 .- 2052-1189. ; 26:3, s. 181-192
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Despite the increased focus on industrial services in manufacturing companies, little research to date has focused on understanding the roles of local and central organizations in global service management. In order to address this research gap, the paper investigates how industrial service offerings are developed and managed in multinational manufacturing companies.Design/methodology/approach – A qualitative case study with respondents from two internationally leading manufacturers was conducted. Eight industrial service offerings with different characteristics serve as units of analysis.Findings – A broad portfolio of industrial service offerings implies having a very wide range of skill sets, including both global efficiency and local responsiveness. With specialized and extensive offerings, it becomes more important to have a high level of central-local and product-service integration and to internalize service provision. Furthermore, with global customers, the central service organization needs to assume a more prominent role, initiating both an organizational exploitation of current service capabilities and the exploration of new ones.Research limitations/implications – The main focus was on service offerings performed by high-volume manufacturing companies operating primarily in developed markets.Originality/value – Previous studies of industrial service management in manufacturing companies have not explicitly considered the roles of central and local organizations. Thus, the authors were able to complement the existing theory. The paper promotes a deeper understanding of the complexity of managing service offerings on a global basis.
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| 2. |
- Brege, Staffan, et al.
(författare)
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Sourcing, Insourcing and Outsourcing of Telecom for the Swedish Public Sector
- 2010
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Ingår i: Strategic Outsourcing. - : Emerald Group Publishing Limited. - 1753-8297 .- 1753-8300. ; 3:2, s. 144-162
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to describe and analyze how and why the question of outsourcing or insourcing within a specific empirical context, telecommunications services, has been handled differently over time.Design/methodology/approach – A longitudinal study on procurement of telecommunications for the Swedish public sector's organizations during the last 40 years. The empirical data were collected from three case studies and one research project.Findings – The paper identifies four phases: from a simple buying situations, via insourcing of equipment in order to produce some services in-house, to outsourcing of telecommunications in a first step and to outsourcing of combined data and telecommunications in a second step. Three major contextual determinants are identified for the public procurement of telecommunications services: de-monopolization, rapid technical development and pressure on public agencies from politicians, citizens and others. In addition to low cost, core competence, control and flexibility, the paper identifies business development as a new logic for outsourcing and insourcing.Research limitations/implications – This study is limited to Sweden and public procurement of telecommunications services. Therefore, it would be of value to test if the development of public procurement of telecommunications in other countries passed through the same phases and with the same determinants.Practical implications – Many of the findings are valid for public procurement in other countries, especially in the European Union due to the common legislative base for public procurement.Originality/value – The paper fulfills an identified need to carry out a longitudinal study of changes in public procurement of telecommunications through the different phases of in/outsourcing.
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| 3. |
- Lindskog, Helena, et al.
(författare)
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Will Electronic Procurement Change the Public Sector’s Purchasing Behaviour?
- 2011
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Ingår i: Journal of Information Science and Technology. - 1545-0287. ; 8:2, s. 36-52
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Tidskriftsartikel (refereegranskat)abstract
- This paper highlights the findings from the KNUT project (Electronic Procurement of Telecommunications Services for the Swedish Public Sector). The project created a service to make the whole public procurement process electronically from analysis of needs, through development of request for proposal (RfP), contract administration and feed back, as well as a model for public procurement of telecommunications services outgoing from end-users’ and organisational needs. The study includes a detailed analysis of the procurement process. Among the results is a new way of looking at the pros and cons of public procurement from centrally negotiated framework contracts versus local procurement with the help of the KNUT service.
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