| 1. |
- Ohlsson, Claes, 1970-, et al.
(författare)
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The Framing of Corporate Social Responsibility and the Globalization of National Business Systems : A Longitudinal Case Study
- 2010
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Ingår i: Journal of Business Ethics. - : Springer Science and Business Media LLC. - 0167-4544 .- 1573-0697. ; 93:4, s. 653-669
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Tidskriftsartikel (refereegranskat)abstract
- The globalization movement in recent decades has meant rapid growth in trade, financial transactions, and cross-country ownership of economic assets. In this article, we examine how the globalization of national business systems has influenced the framing of corporate social responsibility (CSR). This is done using text analysis of CEO letters appearing in the annual reports of 15 major corporations in Sweden during a period of transformational change. The results show that the discourse about CSR in the annual reports has changed from a national and communitarian view of social responsibility (cf. a negotiated view of CSR) toward an international and individualistic view of social responsibility (cf. a self-regulating view of CSR). The article contributes theoretically (1) by adding a national–global dimension to previous conceptualizations of CSR and (2) by showing that the rise of CSR discourse and activities in the last 10 years does not have to imply an increased commitment and interest in corporate responsibility per se, only that there are increased societal expectations that corporations should develop the capability to act more independently as moral agents.
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| 2. |
- Ljungkvist, Torbjörn
(författare)
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Constructive business advice? : Different trajectories between family businesses and startups
- 2017
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Ingår i: Journal of Family Business Management. - : Emerald Group Publishing Limited. - 2043-6238 .- 2043-6246. ; 7:3, s. 309-328
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to investigate the verbal content and its impact on panel-basedbusiness advice meetings (springboards) for family business owners and startup entrepreneurs. Further,the study also investigates how panel-based advising assists entrepreneurship.Design/methodology/approach – The investigated springboards concern family business owners whorun established firms and startup entrepreneurs who are applying for venture capital. Data from 12 differentspringboards are collected and studied by content analysis.Findings – The outcomes indicate that advising is more constructive for the family business owners than forthe startup entrepreneurs. This can mainly be explained by the rational screening that follows the businessplan concept and group dynamics which appear in these meetings.Research limitations/implications – The study was conducted in Sweden and concerns Swedish familybusiness owners and startup entrepreneurs. It reveals different speech patterns that appear during organizedadvice-giving and its implications depending on the type of entrepreneur.Practical implications – This study provides potential input to change the institutional practice ofpanel-based business advice, which will likely support entrepreneurs in their business development andnetwork building.Originality/value – This study is the first to investigate the verbal content in panel-based business advicefor family business owners. Further, it provides a deeper understanding of the institutionalized conditionsthat this kind of advising builds on.
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| 3. |
- Salomonson, Nicklas, et al.
(författare)
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Communicative skills that support value creation : A study of B2B interactions between customers and customer service representatives
- 2012
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Ingår i: Industrial Marketing Management. - : Elsevier. - 0019-8501 .- 1873-2062. ; 41:1, s. 145-155
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Tidskriftsartikel (refereegranskat)abstract
- Although interaction has been acknowledged as central in value creation there is still a lack of empirical studies on how value creation is accomplished in practice, and in particular how communicative skills support customers' value creation. The purpose of this paper is therefore to generate a deeper understanding of how customer service representatives' communicative skills in conversations with customers support customers' value creation. We argue that value creating processes correspond to customers' roles as “feelers”, “thinkers” and “doers”. Accordingly, value creation involves three interdependent elements, an emotional, a cognitive and a behavioral. Based on a qualitative research design, drawing on an empirical study of 80 telephone conversations between customers and customer service representatives in a business-to-business context, the paper demonstrates three communicative skills that are essential in supporting customers' value creation: attentiveness, perceptiveness and responsiveness. The findings show how employees, by means of these communicative skills support customers' value creation. Attentiveness supports cognitive elements of the customers' value creating processes, whereas perceptiveness supports value creation in terms of cognitive, behavioral and emotional aspects. Finally, responsiveness supports the customer's cognitive as well as behavioral value creation.
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| 4. |
- Ljungkvist, Torbjörn, et al.
(författare)
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Another hybrid? : Family businesses as venture capitalists
- 2017
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Ingår i: Journal of Family Business Management. - : Emerald Group Publishing Limited. - 2043-6238 .- 2043-6246. ; 7:3, s. 329-350
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This paper addresses the phenomenon of venture capital firms which are also family businesses(VCFBs). The purpose of this paper is to explore and understand the phenomenon of VCFB by answering thefollowing questions: What are the features of professionalization in VCFBs? And, how do professionalizationand types of family businesses explain the strategies and governance of VCFBs?Design/methodology/approach – As an explorative case study, it maps the Swedish venture capital (VC)industry and compares two VCFBs and their business investments with regard to strategy and governance.Findings – By suggesting two major configurations, the study explains how family business developmentand levels of professionalization relate to differences in VCFBs’ strategies, which in turn, affect theirgovernance. The personal VCFB features active owners who personally take responsibility roles and stronglyfocus on customers and relationships. The administrative VCFB strongly focuses on predetermined financialmetrics, high ethical awareness among board members, and ongoing interplay between the active familyboard members and minority shareholders.Research limitations/implications – The study was conducted in Sweden and concerns Swedish VCFBs.The paper contributes to the literature by combining the two currently separate research streams, i.e. familybusiness and VC, highlighting the importance and consequences of family ownership in VC businesses.Practical implications – The present study provides stock market investors and stock analysts with adeeper understanding of VCFBs’ strategy incentives. By identifying the kind of VCFB and its relation tostrategy, more reasonable assessments and analyses of the VCFBs’ actions will be possible. Family firms willingto accept VC-finance should consider the type of VC and the potential consequences of family ownership.Originality/value – This study is the first to classify VC firms as family businesses. Moreover, it shows thefeatures of professionalization in VCFBs by suggesting a set of configurations.
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| 5. |
- Hemlin, Sven, 1948, et al.
(författare)
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Organizational support for innovation in biosciences: Comparing high and low performers in Sweden and Croatia
- 2009
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Ingår i: European Sociological Association, ESA 9th conference, 2-5 September, 2009, Lisbon.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- There is a need to better understand the organizational factors influencing innovative performance. This cross-cultural study examined organizational support factors in biotech R&D groups differing in innovative performance. The objective was to twofold; first to explore how organizing influences innovativeness in R&D, and, second to examine if R&D organizing is related to nations having a low and high innovation degree, respectively. Results supported that organizing R&D as well as national innovation performance are related. Crucial organizational issues found were how much organizations encouraged innovations, the degree of perceived autonomy and to what extent organizations could supply knowledge. Some of the implications of these results are introduced.
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| 6. |
- Fallman, Sara L., et al.
(författare)
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Managerial approaches for maintaining low levels of sick leave: A qualitative study
- 2022
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Ingår i: Journal of Nursing Management. - : Hindawi Limited. - 0966-0429 .- 1365-2834. ; 30:7, s. 3546-3552
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Tidskriftsartikel (refereegranskat)abstract
- Aim The aim of this study was to identify first-line managers' approaches for maintaining low levels of sick leave among health care employees. Introduction One challenge in health care is the high level of sick leave among employees. High work demands and conflicting pressures characterize the work situation of both employees and first-line managers, with potential negative effects on work-related health. Method First-line managers at units with low and/or decreasing sick leave were interviewed. Thematic analysis was used to analyse the data. Results The managers took a holistic approach in meeting their employees' broader needs, and they were balancing high organisational demands through insubordination. To keep sick leave rate low, they created possibilities for the employees to influence their own working life through a present, visible and trustful leadership. Conclusion Managers responsible for units with low sick leave seemed to utilize a holistic approach with focus on their employees and prioritized needs of their employees before organisational demands from top management. Implications for nursing management First-line managers in health care can have impact on sick leave among their employees and create good working conditions, despite pressure from their superiors.
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| 7. |
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| 8. |
- Fellesson, Markus, 1971-, et al.
(författare)
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It takes two to interact – Service orientation, negative emotions and customer phubbing in retail service work
- 2020
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Ingår i: Journal of Retailing and Consumer Services. - : Elsevier. - 0969-6989 .- 1873-1384. ; 54, s. 1-8
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to empirically explore the relationship between frontline employees' service orientation, negative emotions and handling strategies during situations of customer incivility involving phubbing. In such situations, the logic and the practical implications of service orientation are challenged. Drawing on a survey of 2,940 employees in the Swedish retail sector, the paper shows that service orientation impacts upon how situations involving difficult customers are handled, and that this impact is mediated by employees’ negative emotional reactions. The paper contributes to retail management by pointing to the limitations of solely relying on service orientation and similar ideals in situations of customer incivility.
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| 9. |
- Jensen, Mikael, 1969
(författare)
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Ledarskapsteorier
- 2022
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Ingår i: Lärarens ledarskap - professionell pedagogisk praktik. - Malmö : Gleerups. - 9789151107172 ; , s. 19-42 (24 s)
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Bokkapitel (refereegranskat)abstract
- Ledarskap är mångfasetterat och går att betrakta från flera olika synvinklar. Hur man än väljer att se på ledarskap fångar man bara ett fåtal aspekter. Detta har medfört att ledarskapsforskning är ett av de mest omfattande forskningsområ�dena och dessutom ett av de mest omtalade. Enigheten kring vad ledarskap är, är ganska låg. Så vad är ledarskap egentligen? Svaret på den frågan kan beskri�vas med någon av alla de ledarskapsteorier som finns. Ju fler ledarskapsteorier man tar del av, desto bättre förstår man fenomenets komplexitet. I detta kapitel presenteras ett urval av ledarskapsteorier med relevans för lärares undervisning. De representerar en rad olika synsätt för att du som läsare både ska kunna se bredden inom ledarskapsforskning och kunna fördjupa dig i de teorier som du finner användbara.
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| 10. |
- Sweidan, Dirar, et al.
(författare)
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Predicting Customer Churn in Retailing
- 2022
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Ingår i: Proceedings 21st IEEE International Conference on Machine Learning and Applications ICMLA 2022. - : IEEE. - 9781665462839 - 9781665462846 ; , s. 635-640
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Konferensbidrag (refereegranskat)abstract
- Customer churn is one of the most challenging problems for digital retailers. With significantly higher costs for acquiring new customers than retaining existing ones, knowledge about which customers are likely to churn becomes essential. This paper reports a case study where a data-driven approach to churn prediction is used for predicting churners and gaining insights about the problem domain. The real-world data set used contains approximately 200 000 customers, describing each customer using more than 50 features. In the pre-processing, exploration, modeling and analysis, attributes related to recency, frequency, and monetary concepts are identified and utilized. In addition, correlations and feature importance are used to discover and understand churn indicators. One important finding is that the churn rate highly depends on the number of previous purchases. In the segment consisting of customers with only one previous purchase, more than 75% will churn, i.e., not make another purchase in the coming year. For customers with at least four previous purchases, the corresponding churn rate is around 25%. Further analysis shows that churning customers in general, and as expected, make smaller purchases and visit the online store less often. In the experimentation, three modeling techniques are evaluated, and the results show that, in particular, Gradient Boosting models can predict churners with relatively high accuracy while obtaining a good balance between precision and recall.
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