| 1. |
- Borgström, Benedikte, et al.
(författare)
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Smart Consumer-Oriented Urban Logistics
- 2021
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Service innovation is the nexus between the growing e-commerce in urban areas and the ongoing Corona pandemic and seasonal peaks like Christmas. The growing market of urban e-commerce logistics needs solution-driven freight and urban logistics, which is an assumption of this study. Consumer-oriented urban logistics services enable consumers in their everyday and enable a well-functioning urban logistics market are a co-operation between consumers and urban service providers. A service-logic perspective may offer service innovation and value co-creation for the urban logistics challenge that includes last mile logistics.This conceptual paper aims to develop strategic logistics service provision literature and service innovation literature to facilitate collaborative development between consumers and service providers. Central aspects are consumer's everyday routines and available solutions in terms of urban deliveries and returns, available interaction points between consumers and service providers in daily practices, and knowledge and resources of urban service provider (related to e-commerce logistics) for innovative offerings. The everyday consumption practice and its logistics are key in co-created service innovations. In-depth understanding of consumption practices and production practices is the basis to align resources for a differentiated urban logistics solution. Such a process develops both urban service consumption practices and production practices. Urban service providers like logistics firms, commercial real estaters, and e-retailers have complementary types of competencies to facilitate urban service innovation. The study will generate implications to the urban e-commerce logistics research area and benefit both academia and business.
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| 2. |
- Li, ShiNa, et al.
(författare)
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Two Tales of One City : Fantasy Proneness, Authenticity, and Loyalty of On-Screen Tourism Destinations
- 2021
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Ingår i: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 60:8, s. 1802-1820
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Tidskriftsartikel (refereegranskat)abstract
- On-screen tourism destinations provide tourists with a mixture of reality and mass-media experience. This study builds a conceptual framework of authenticity evaluating the relationship between fantasy proneness, authenticity, and destination loyalty. It is among the first to compare perceived authenticity of dual images of a destination, both the film location and the story’s setting. Using Game of Thrones and the city of Dubrovnik as a case, it applies a mixed method of interviews followed by a main survey with both closed- and open-ended questions. The primary findings show that the relationship between authenticity of the film location (Dubrovnik) and loyalty is positive, but such relationship is insignificant for the authenticity of the story’s setting (King’s Landing). This investigation enriches our understanding of the complex assessments of authenticity and expands the theory of imagination by evaluating the effects of fantasy proneness on perceived authenticity in the context of on-screen tourism.
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| 4. |
- Sundström, Malin, 1968-, et al.
(författare)
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B2B social media content : engagement on LinkedIn
- 2021
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Ingår i: Journal of business & industrial marketing. - : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189. ; 36:3
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This paper aims to identify content strategies on social media that influence engagement and to analyze those operations to describe important features for co-creation and trust.Design/methodology/approach – This paper addresses the question of how social media content can influence engagement by using a mediumsized Swedish company for an empirical case study. This empirical study is based on a participatory action research methodology. By using the company account on LinkedIn, the authors experimented with relational content to understand the effects on customer-perceived value and trust.Findings – Results reveal that action-oriented messages had a more significant impact on engagement than product-oriented messages and valuebased messages.Originality/value – This paper builds on the existing literature in two ways: drawing upon business-to-business relationships and perceived value and using recent advances in the use of social networking sites to understand the value of co-creation through a participatory culture.
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| 5. |
- Sundström, Malin, 1968-, et al.
(författare)
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Don’t Forget Consumer Value - Investigating Consumer Attitudes toward QR-codes
- 2015
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Ingår i: International Journal of Innovation in Management. - Taipei, Taiwan. - 1363-9196 .- 1757-5877. ; :2, s. 57-66
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Tidskriftsartikel (refereegranskat)abstract
- In a transforming retail sector, digitization has boosted innovation and new self-service technologies within stores all over the world. However, innovations within retailing are seldom successful if they are not built on true consumer value. This paper investigates consumer attitudes toward using mobile devices in a retail setting, with specific focus on QR-codes and how they might deliver customer value. The data consists of 150 in-store surveys conducted at two different Swedish retailers. The results of the empirical material show significant differences between age groups with regard to how they value QR-codes but also indicates what would make consumers actually use one. While the consumer group of 40-years old and upward stated they would pick up their mobile phone and scan the QR-code if given a discount, the younger group (up to 40 years old) did not place value on a discount but would scan a QR-code if there was entertainment value in doing so. Except for these differences, the material also reveals low consumer knowledge of QR-codes and that the actual use of them is low. These results, in light of the increased attention from retailers in using mobile devices to communicate with consumers, as well as investment in other digital aids to increase profits, show discrepancies in the perceived value of digital aids on the part of the retailer and the value experienced by the consumer. It is of outmost importance, therefore, to remember consumer value when managing innovations within the retail context.
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| 6. |
- Sundström, Malin, 1968-
(författare)
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Handel, postorder, e-handel och ett förändrat Borås
- 2021
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Ingår i: Fässingen: Från Borås och de sju häraderna. - Borås : De sju häradernas kulturhistoriska förening. ; , s. 51-72
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Bokkapitel (populärvet., debatt m.m.)abstract
- I det här kapitlet beskrivs utvecklingen från postorder till e-handel. Läsaren bjuds på en resa som startar med den viktiga branschroll som postordern hade och hur ett viktigt näringslivskluster bestående av e-handel, logistik, webbutveckling, utbildningsorganisationer och Borås Stad bidragit till att man i dag pratar om Borås och handel - fast på ett annat sätt. I slutet av kapitlet beskrivs den ökade e-handelns konsekvenser för Borås centrums organisering och uppkomsten av nya handelsformat som t.ex. showrooms och pop-up-butiker.
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| 7. |
- Sundström, Malin, 1968-, et al.
(författare)
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The effect of cosmopolitanism, national identity and ethnocentrism on Swedish purchase behavior
- 2015
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Ingår i: Journal of Management and Marketing Research. - Florida, USA : Academic and Business Research Institute. - 1941-3408. ; 18:February, s. 1-12
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Tidskriftsartikel (refereegranskat)abstract
- The Scandinavian market has changed significantly over the past half-decade with several online distributors, particularly of digital files such as music, originating locally. This in effect has significantly further increased globalization of commerce in the Nordic countries. The purpose of this research is to examine the effect of more traditional models of consumer choice regarding local vs global products in this context. While the major metro areas of Scandinavia have always been largely global, this research reaches further into the central part where attitudes and globalization tends to be adopted at a slower pace.
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| 8. |
- Radon, Anita, et al.
(författare)
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What happens when retail meets research? : Special session
- 2016
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- special session InformationWe are witnessing the beginning of a seismic shift in retail due to digitalization. However, what is meant by digitalization is less clear. Sometimes it is understood as means for automatization and sometimes it is regarded as equal to e-commerce. Sometimes digitalization is considered being both automatization and e-commerce trough new technology. In recent years there has been an increase in Internet and mobile devise usage within the retail sector and e-commerce is growing, encompassing both large and small retailers. Digital tools such as, new applications are developing rapidly in order to search for information about products based on price, health, environmental and ethical considerations, and also to facilitate payments. Also the fixed store settings are changing due to digitalization and at an overall level; digitalization will lead to existing business models being reviewed, challenged and ultimately changed. More specifically, digitalization has consequences for all parts of the physical stores including customer interface, knowledge creation, sustainability performance and logistics. As with all major shifts, digitalization comprises both opportunities and challenges for retail firms and employees, and these needs to be empirically studied and systematically analysed. The Swedish Institute for Innovative Retailing at University of Borås is a research centre with the aim of identifying and analysing emerging trends that digitalization brings for the retail industry.
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| 9. |
- Reardon, James, et al.
(författare)
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To Purchase Or Pirate Music: A Global Perspective
- 2017
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Ingår i: MARKETING EDGE SUMMIT 2017 ONLINE PROCEEDINGS, 7-8 October, New Orleans. - New Orleans.
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Konferensbidrag (refereegranskat)abstract
- EXTENDED ABSTRACT: Research Question This research focuses on the potential impact of various cultural, economic, psychological and social factors on the consumer decision whether to buy or to steal music. Relevant theories applied to the research question include: Reasoned Action, Planned Behaviour, and Theory of Time Allocation. Method and Data The sample for this study consists of 4618 college students across 26 countries. Data was collected regarding the respondents last acquired music. The variables included the method of acquisition (legal, illegal), cultural measures (Rule Orientation and Uncertainty Avoidance), aspects related to the music (value, quality), channel characteristics (time to download and selection), respondent characteristics (ability) and respondent attitudes (toward music industry, ethics of downloading, perceptions of channel and copying risk). The data was analysed using SEM LOGIT in MPlus to test the hypotheses. Summary of Findings Results indicate that culture has a significant and prevalent impact on consumer attitudes toward the purchase/pirate decision. The Rule Orientation of a culture impacts consumers’ attitude toward the music industry, ethical views of downloading music illegally, and the potential risks of copying music. Likewise, Uncertainty Avoidance also affects the potential risk of copying music along with the overall view of the channel risk of downloading music from the internet. Interestingly, impacts of value, downloaded music quality, ease of Internet use, attitudes toward music industry and ethical perception of music downloading on consumer purchase or pirate decision.Ethical perceptions of downloading had the highest impact on the respondents choice to purchase or pirate music. Interestingly, the relative odds ratios suggest that the largest direct impact of whether a consumer chooses to download music is their ethical views, followed closely by the relative selection of music available for download. Thus, consumer ethical attitudes drive much of the decision. However, respondents attitude toward the music industry were not a significant factor. Thus, it might be a post decision justification for piracy to blame the industry or artists, rather than an inherent part of the decision process itself. The economic rationale for downloading was based on value rather than the respondents’ time. Unlike typical channel choice, whereas convenience plays a central role, the decision to purchase/pirate does not appear as much convenience related. The impact of channel risks (viruses and payment risks) were much higher than personal risks (prosecution). It is apparent that respondents see very little risk (except in Germany) of being prosecuted for pirating intellectual property. The ability to find and download music also had a significant impact on the decision to pirate. Key Contributions Results indicate significant impact of price on consumer buying decision, which can in current circumstances download music from the Internet with impunity, to be more price-sensitive. Therefore, music companies need to find a way to decrease the differential cost of music illegally acquired from the Internet and that acquired legally. It is unsurprising that a high correlation exists between consumer’s attitudes about ethics of downloading the music from the Internet and decision to steal. Hence, it would be necessary for music industry to affect consumer’s attitudes through marketing campaigns and education initiatives with regard to ethics of on-line music downloading, not necessarily focused on punishment for infringement. Music industry should develop diverse customized pricing models for different customer segments in order to increase the attractiveness of a legal offer together with ethical incentives reflected through the education of potential customers about the benefits of buying and consequences of the infringement of copyright law.
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| 10. |
- Sundström, Malin, 1968-
(författare)
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Alla vägar bär till ... Holsljunga! : Handelsbloggen 7H Affärer
- 2017
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Annan publikation (populärvet., debatt m.m.)abstract
- Imorse fick jag ett mess från en bekant i Stockholm som har sommarstuga i Holsljunga av alla ställen. Minns när Anette och jag träffades för knappt ett år sedan då hon, som i förbifarten, nämnde att hon hade stuga på landet i mina trakter runt Borås. Och att jag blev så förvånad när hon sa Holsljunga. För jag är född och uppvuxen där och älskar platsen där jag känner så många och har så många trevliga minnen och vänner. Tänk vad märkligt att just hon hade stuga i Holsljunga.Idag var jag på ett spännande möte med en annan bekant från Stockholm som ville prata handelsutveckling, framtidsfrågor, innovation och ledarskap. Annika var på tillfälligt besök i Borås och vi satt på Tant Grön i ett samtal som bara blev mer och mer spännande ju längre tiden gick. Vi avhandlade inte bara gamla strukturer och ålderdomligt ledarskap, utan också fräscha idéer och innovationsplattformar som enligt vår mening, enbart leder till succé!! Och vi började också spåna om skönlitterära tankar, våra egna drivkrafter och varför vi tycker det är så spännande att se sina medarbetare växa. Kort sagt: vi fann varandra på ett nästan märkligt intimt sätt. När vi skulle säga hej då efter två timmar kunde jag inte låta bli att fråga var hon bodde, nu när hon var i Borås och hälsade på.I Holsljunga var svaret!! Och plötsligt kändes det inte märkligt längre att möta någon som man klickade med så direkt. Kanske inte alla, men många vägar, tycks bära till Holsljunga.
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