| 1. |
- Mysen, Tore, et al.
(författare)
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‘Antecedents’ and ‘postcedents’ in Relation to satisfaction in Norwegian business relationships
- 2015
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Ingår i: International Journal of procurement management. - Olney : InderScience Publishers. - 1753-8432 .- 1753-8440. ; 8:5, s. 627-642
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Tidskriftsartikel (refereegranskat)abstract
- This study tests whether satisfaction plays an important role as mediator between trust and commitment, and coordination, cooperation and continuity expectance in manufacturer-supplier relationships in Norway. Management in a sample of the 500 largest manufacturer companies was approached by phone to identify key informants and surveys mailed to them. 193 usable questionnaires were received corresponding to a response rate of 38.6%. The results were analysed by structural equation modelling, using SPSS/AMOS 17.0 software. The findings support fairly well the conceptual model tested; trust relates positively to commitment and satisfaction; satisfaction, in turn, relates positively to coordination, cooperation and continuity expectance. However, commitment fails to show any significant relationship with satisfaction. This study makes an important contribution to management and future research about balancing the nomological network of quality constructs in manufacturer-supplier relationships. Results support the major impact trust may have on satisfactory relationships and the importance of satisfaction when establishing well-working governance mechanisms towards gaining enduring relationships.
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| 2. |
- Rindell, Anne, et al.
(författare)
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Satisfaction as a Mediator between Quality Metrics in Manufacturer-Supplier Relationships
- 2014
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Ingår i: International Journal of Business Excellence. - Olney : InderScience Publishers. - 1756-0047 .- 1756-0055. ; 7:1, s. 16-27
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Tidskriftsartikel (refereegranskat)abstract
- The objective of the current study is to test the findings in previous research indicating satisfaction is a mediator between trust and commitment, and among the three important outcomes of coordination, cooperation and continuity expectancy. Researchers contacted a sample of the 1,000 largest companies in Finland and Sweden by telephone to identify key informants, and posted surveys to them. The empirical findings of the current study validate the conceptual model tested; commitment and trust relate positively to satisfaction, and satisfaction, in turn, relates positively to all three outcomes of coordination, cooperation and continuity. The validation of the measurement and structural properties of the tested conceptual model is of benefit to other researchers. The empirical findings indicate that to establish lasting relationships of cooperation, and coordination, companies need develop commitment and trust in ongoing relationships to enhance satisfaction. A contribution is the validation of empirical findings in previous research. Copyright © 2014 Inderscience Enterprises Ltd.
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| 3. |
- Bas, Turker, et al.
(författare)
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A Validation of a Conscientious Corporate Brand Framework – a Turkish Study
- 2013
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Ingår i: International Journal of Business and Globalisation. - Olney : InderScience Publishers. - 1753-3627 .- 1753-3635. ; 10:2, s. 173-184
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Tidskriftsartikel (refereegranskat)abstract
- This study tests a construct of Conscientious Corporate Brand (hereinafter called CCB) introduced by Rindell et al. (2011). It assesses the dimensions of environmental and climate change issues, and the internal and external corporate codes of ethics. Subsequently, it builds upon and validates previous research in the field of ethical branding. The study was performed in business-to-business relationships of large Turkish companies. Copyright © 2013 Inderscience Enterprises Ltd.
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| 4. |
- Hutchinson, David B., et al.
(författare)
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Towards a Model of Conscientious Corporate Brands : a Canadian Study
- 2013
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Ingår i: Journal of business & industrial marketing. - Bingley : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189. ; 28:8, s. 687-695
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: This paper attempts to validate a conceptual model for conscientious corporate brands (CCB) by exploring environmental and climate change issues together with perceptions of the internal and external effectiveness of corporate codes of ethics as dimensions of CCBs. Design/methodology/approach: By surveying organizations, the paper attempts to extend and validate previous research in ethical branding by proposing an additional empirically grounded conceptual model of "the conscientious dimension" of corporate brands. Research limitations/implications: The CCB model was tested on a sample of small-, medium- and large-sized companies in Canada, which may indicate less generalizability to larger companies or in other countries and contextual settings. Practical implications: The CCB-framework provides insights into the relationship between the natural environment, climate change and corporate codes of ethics, which organizational managers might relate to their organization. Originality/value: This empirical study extends previous research by studying the willingness among business managers to support aspects of conscientious corporate brands (CCBs) in business-to-business relationships: when considering the impact of their brands on the natural environment and climate change, and when considering their corporate codes of ethics. Such findings imply that ethical conscientiousness is not just a rider to brand value; rather, it is an integral dimension in the manufacturer-supplier relationship. © Emerald Group Publishing Limited.
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| 5. |
- Mpinganjira, Mercy, et al.
(författare)
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Satisfaction in Relation to the Metrics of Quality Constructs in South African Manufacturer-Supplier Relationships
- 2013
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Ingår i: ESIC Market. - Madrid : Escuela Superior de Gestion Comercial y Marketing. - 0212-1867 .- 1989-3574. ; 44:1, s. 55-71
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Tidskriftsartikel (refereegranskat)abstract
- Trust, commitment, and satisfaction are three important commonly identified constructs in establishing close manufacturer-supplier business relationships in competitive markets. There is, however, a lack of consensus on how these three constructs relate to one another. This study aims at testing whether satisfaction plays an important mediating role between commitment and trust, and whether satisfaction influences the three important outcomes in business relationships; namely: cooperation, coordination, and continuity. Data was collected from organizations that are part of the 500 largest companies in South Africa using computer-assisted telephone interviews. The findings support the proposed conceptual framework of the study, which show that trust and commitment are positively related to satisfaction; and that satisfaction is positively related to coordination, cooperation, and continuity. An important contribution is made by this study regarding the understanding of the nomo-logical network of quality constructs in manufacturer-supplier relationships. The results support the importance of developing trusting and committed relationships that increase satisfaction as precursors for ensuring coordination, cooperation, and continuity of business relationships.
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| 6. |
- Rindell, Anne, et al.
(författare)
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A Validation of Inputs and Outputs of Satisfaction in Business-to-Business Relationships through a Nordic Comparison
- 2013
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Ingår i: International Journal of procurement management. - Olney : InderScience Publishers. - 1753-8432 .- 1753-8440. ; 6:4, s. 424-443
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this study was to make an international comparison of business-to-business relationships in Finland, Norway, and Sweden. The focus is on testing: a) the validity and reliability of whether trust and commitment have a positive association with satisfaction; b) whether satisfaction has a positive association with the outputs of specific investments, opportunism, and formalisation. This international study consisted of 1,500 companies. The Finnish, Norwegian, and Swedish sampling frame each consisted of the 500 largest companies, based upon revenue, across multiple industries. The response rate was 38%. Based on the tested model, it was validated that: a) the most solid positive relation is between trust and satisfaction; b) the most solid negative relation is between satisfaction and opportunism. The study indicates that companies should focus on and strive toward solid satisfaction in business relationships to reduce the risk of business partners becoming opportunistic. The study validates previous research comparing cross-country inputs and outputs of satisfaction in business relationships. Copyright © 2013 Inderscience Enterprises Ltd.
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| 7. |
- Svensson, Göran, 1961-, et al.
(författare)
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Validation of a META-RELQUAL construct through a Nordic comparative study
- 2013
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Ingår i: Marketing Intelligence & Planning. - Bingley : Emerald Group Publishing Limited. - 0263-4503 .- 1758-8049. ; 31:1, s. 72-87
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to test the validity and reliability of a META-RELQUAL construct in Finnish, Norwegian and Swedish business relationships.Design/methodology/approach: A total of 1,500 companies were involved. The Finnish, Norwegian, and Swedish sampling frames each consisted of the 500 largest companies based upon revenue across multiple industries. The response rate was 38 percent.Findings: The goodness-of-fit measures of the tested measurement model of the META-RELQUAL construct were all found to be satisfactory within the recommended guidelines. The recommended guidelines for convergent, discriminant and nomological validity, as well as for construct reliability, were all well met. It is concluded that the measurement properties of the META-RELQUAL construct applied in Finnish, Norwegian and Swedish business relationships indicate acceptable validity and reliability.Research limitations/implications: The tested META-RELQUAL construct appears accurate for those Finnish, Norwegian, and Swedish business relationships studied, but only further testing and comparisons will verify whether it can be seen as a valid, reliable measurement for other countries and their companies' business relationships. Suggestions for further research are provided.Practical implications: This international study is of managerial interest to executives since it provides a framework of constructs to be considered in corporate efforts to maintain satisfactory levels of relationship quality in Finnish, Norwegian, and Swedish business relationships. It may also be applicable in other business relationships and in other countries.Originality/value: This Nordic comparative study of a META-RELQUAL construct contributes to theory since it outlines a higher-order construct and measurement instrument benefitting other researchers and practitioners. It appears unique in making an international comparison of a tested measurement model of the META-RELQUAL construct. © Emerald Group Publishing Limited.
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| 8. |
- Bas, Turker, et al.
(författare)
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RELQUAL in Turkish business relationships – theory testing and measurement model
- 2012
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Ingår i: International Journal of Business Excellence. - Olney : InderScience Publishers. - 1756-0047 .- 1756-0055. ; 5:6, s. 620-638
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Tidskriftsartikel (refereegranskat)abstract
- This study examines a construct of relationship quality (RELQUAL) in Turkish business relationships, and appears to be the first of its kind in this region. The sample frame comprises the 500 largest companies in Turkey based upon revenue across multiple industries. The analysis yield support to the argument that continuity, trust, coordination, opportunism, commitment, formalisation, specific assets, dependence, satisfaction and cooperation are separate constructs that play an important role in creating relationship quality in Turkish business relationships. This study is of managerial and theoretical interest to executives and researchers since it provides a framework of constructs to be considered in corporate efforts in maintaining satisfactory levels of relationship quality, not only in Turkish business relationships, but it may also be applicable in other business relationships and countries. Copyright © 2012 Inderscience Enterprises Ltd.
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| 9. |
- Bogaards, Marlene, et al.
(författare)
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A Framework of Conscientious Corporate Brand – A South African Validation
- 2012
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Ingår i: Corporate Governance. - Bingley, UK : Emerald Group Publishing Limited. - 1472-0701 .- 1758-6054. ; 12:5, s. 675-685
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to validate previous research in ethical branding by testing a conceptual framework on corporate branding using "the conscientious dimension".Design/methodology/approach: This article tests a framework for conscientious corporate brands (CCBs) by investigating environmental and climate change issues as well as internal and external corporate codes of ethics as CCB dimensions. The empirical context is based upon South African business-to-business relationships.Findings: The findings indicate that four distinctive conscientious corporate brand dimensions exist.Research limitations/implications: This current study contributes to the better understanding of and more knowledge on conscientious corporate brand values. Opportunities for future research are provided as the study has explored new aspects of corporate branding.Practical implications: This study offers managerial implications particularly for practitioners located in emerging markets such as South Africa.Originality/value: This study validates the multidimensional nature of CCBs. © Emerald Group Publishing Limited.
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| 10. |
- Hutchinson, David, et al.
(författare)
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Inter-relationships among focal dimensions in relationship quality : a quantitative and exploratory approach
- 2012
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Ingår i: International Journal of procurement management. - Olney : InderScience Publishers. - 1753-8432 .- 1753-8440. ; 5:2, s. 229-252
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Tidskriftsartikel (refereegranskat)abstract
- It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was tested: continuity, satisfaction, trust, commitment, opportunism, cooperation, coordination, formalisation, dependence, specific assets. All recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were met. Copyright © 2012 Inderscience Enterprises Ltd.
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