| 1. |
- Alenljung, Beatrice
(författare)
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Envisioning a Future Decision Support System for Requirements Engineering : A Holistic and Human-centred Perspective
- 2008
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Complex decision-making is a prominent aspect of requirements engineering (RE) and the need for improved decision support for RE decision-makers has been identified by a number of authors in the research literature. The fundamental viewpoint that permeates this thesis is that RE decision-making can be substantially improved by RE decision support systems (REDSS) based on the actual needs of RE decision-makers as well as the actual generic human decision-making activities that take place in the RE decision processes. Thus, a first step toward better decision support in requirements engineering is to understand complex decision situations of decision-makers. In order to gain a holistic view of the decision situation from a decision-maker’s perspective, a decision situation framework has been created. The framework evolved through an analysis of decision support systems literature and decision-making theories. The decision situation of RE decision-makers has been studied at a systems engineering company and is depicted in this thesis. These situations are described in terms of, for example, RE decision matters, RE decision-making activities, and RE decision processes. Factors that affect RE decision-makers are also identified. Each factor consists of problems and difficulties. Based on the empirical findings, a number of desirable characteristics of a visionary REDSS are suggested. Examples of characteristics are to reduce the cognitive load, to support creativity and idea generation, and to support decision communication. One or more guiding principles are proposed for each characteristic and available techniques are described. The purpose of the principles and techniques is to direct further efforts concerning how to find a solution that can fulfil the characteristic. Our contributions are intended to serve as a road map that can direct the efforts of researchers addressing RE decision-making and RE decision support problems. Our intention is to widen the scope and provide new lines of thought about how decision-making in RE can be supported and improved.
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| 2. |
- Berglund, Aseel, 1973-
(författare)
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Augmenting the Remote Control : Studies in Complex Information Navigation for Digital TV
- 2004
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The transition to digital TV is changing the television set into an entertainment as well as information supplier device that provides two-way communication with the viewer. However, the present remote control device is not appropriate for navigation through the huge amount of services and information provided by the future digital TV, presumably also a device for accessing the Internet. One possibility for coping with the complex information navigation required by TV viewers is an augmentation of the interaction tools currently available for TV. Two approaches to such an augmentation are investigated in this thesis: linking paper-based TV guides to the digital TV and enhancing the remote control unit with speech interaction.Augmentation of paper-based TV guides is a futuristic research approach based on the integration of paper-based TV guides into computation technology. This solution provides interactive paper-based TV guides that also function as a remote control for the TV. A prototype system is developed and explorative studies are conducted to investigate this approach. These studies indicate the benefits of integrating paper-based TV guides into the TV set. They also illuminate the potential to provide innovative solutions for home information systems. Integrating familiar physical artefacts, such as paper and pen into TV technology may provide easy access to information services usually provided by PCs and the Internet. Thus, the same augmentation needed for TV as an entertainment device also opens up new communication channels for providing society information to citizens who do not feel comfortable with conventional computers.The thesis also reports on studies of speech interfaces for TV information navigation. Traditional speech interfaces have several common problems, such as user acceptance and misinterpretation of user input. These problems are investigated in empirical and explorative studies with implementation of mockups and running research systems. We have found that the pragmatic solution of augmenting remote control devices by speech is a suitable solution that eases information navigation and search.
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| 3. |
- Berglund, Erik, 1971-
(författare)
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Library Communication Among Programmers Worldwide
- 2002
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Programmers worldwide share components and jointly develop components on a global scale in contemporary software development. An important aspect of such library-based programming is the need for technical communication with regard to libraries – library communication. As part of their work, programmers must discover, study, and learn as well as debate problems and future development. In this sense, the electronic, networked media has fundamentally changed programming by providing new mechanisms for communication and global interaction through global networks such as the Internet. Today, the baseline for library communication is hypertext documentation. Improvements in quality, efficiency, cost and frustration of the programming activity can be expected by further developments in the electronic aspects of library communication.This thesis addresses the use of the electronic networked medium in the activity of library communication and aims to discover design knowledge for communication tools and processes directed towards this particular area. A model of library communication is provided that describes interaction among programmer as webs of interrelated library communities. A discussion of electronic, networked tools and processes that match such a model is also provided. Furthermore, research results are provided from the design and industrial valuationof electronic reference documentation for the Java domain. Surprisingly, the evaluation did not support individual adaptation (personalization). Furthermore, global library communication processes have been studied in relation to open-source documentation and user-related bug handling. Open-source documentation projects are still relatively uncommon even in open-source software projects. User-related Open-source does not address the passive behavior users have towards bugs. Finally, the adaptive authoring process in electronic reference documentation is addressed and found to provide limited support for expressing the electronic, networked dimensions of authoring requiring programming skill by technical writers.Library communication is addressed here by providing engineering knowledge with regards to the construction of practical electronic, networked tools and processes in the area. Much of the work has been performed in relation to Java library communication and therefore the thesis has particular relevancefor the object-oriented programming domain. A practical contribution of the work is the DJavadoc tool that contributes to the development of reference documentation by providing adaptive Java reference documentation.
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| 4. |
- Carlshamre, Pär
(författare)
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A usability perspective on requirements engineering : from methodology to product development
- 2001
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Usability is one of the most important aspects of software. A multitude of methods and techniques intended to support the development of usable systems has been provided, but the impact on industrial software development has been limited. One of the reasons for this limited success is the gap between traditional academic theory generation and commercial practice. Another reason is the gap between usability engineering and established requirements engineering practice. This thesis is based on empirical research and puts a usability focus on three important aspects of requirements engineering: elicitation, specification and release planning.There are two main themes of investigation. The first is concerned with the development and introduction of a usability-oriented method for elicitation and specification of requirements, with an explicit focus on utilizing the skills of technical communicators. This longitudinal, qualitative study, performed in an industrial setting in the first half of the nineties, provides ample evidence in favor of a closer collaboration between technical communicators and system developers. It also provides support for the benefits of a task-oriented approach to requirements elicitation. The results are also reflected upon in a retrospective paper, and the experiences point in the direction of an increased focus on the specification part, in order to bridge the gap between usability engineering and established requirements management practice.The second represents a usability-oriented approach to understanding and supporting release planning in software product development. Release planning is an increasingly important part of requirements engineering, and it is complicated by intricate dependencies between requirements. A survey performed at five different companies gave an understanding of the nature and frequency of these interdependencies. This knowledge was then turned into the design and implementation of a support tool, with the purpose of provoking a deeper understanding of the release planning task. This was done through a series of cooperative evaluation sessions with release planning experts. The results indicate that, although the tool was considered useful by the experts, the initial understanding of the task was overly simplistic. As a result, a number of design implications are proposed.
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| 5. |
- Dinka, David, 1974-
(författare)
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Role, Identity and Work : Extending the design and development agenda
- 2006
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- In order to make technology easier to handle for its users, the field of HCI (Human- Computer Interaction) has recently often turned the environment and the context of use. In this thesis the focus is on the relation between the user and the technology. More specifically, this thesis explores how roles and professional identity effects the use and views of the technology used. The exploration includes two different domains, a clinical setting and a media production setting, where the focus is on the clinical setting. These are domains that have strong professional identities in common, in the clinical setting neurosurgeons and physicists, and the media setting journalists. These settings also have a strong technological profile, in the clinical setting the focus has been on a specific neurosurgical tool called Leksell GammaKnife and in the journalistic setting the introduction of new media technology in general has been in focus. The data collection includes interviews, observations and participatory design oriented workshops. The data collected were analyzed with qualitative methods inspired by grounded theory. The work with the Leksell GammaKnife showed that there were two different approaches towards the work, the tool and development, depending on the work identity. Depending on if the user were a neurosurgeon or a physicist, the definition of the work preformed was inline with their identity, even if the task preformed was the same. When it comes to the media production tool, the focus of the study was a participatory design oriented development process. The outcome of the process turned out to be oriented towards the objectives that were inline with the users identity, more than with the task that were to be preformed. At some level, even the task was defined from the user dentity.
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| 6. |
- Hägglund, Sture, 1944-
(författare)
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Contributions to the development of methods and tools for interactive design of applications software
- 1980
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This thesis consists of five research reports dealing with different aspects of the design of interactive application oriented software. A generalized framework for dialogue design is presented and the implementation of customized programming environments, supporting computer utilization for specific applications is discussed. Highlights of our presentation are:Uniform treatment of different kinds of end-user dialogues, especially with respect to irregular or unexpected terminal inputsEmphasis on programming environments instead of language design, promoting (he view of programming as a specification process performed with a data editor.Introduction of an intermediate system level, where a general-purpose programming system is specialized for a given class of applications, through the support of specialized conceptual frameworks and default mechanisms.Promotion of control independence in the sense that the specification of program execution particulars, such as end-user interactions etc., is postponed as long as possible and liable to subsequent change without reprogramming.
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| 7. |
- Lundberg, Jonas, 1974-
(författare)
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Shaping electronic news : A case study of genre perspectives on interaction design
- 2005
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This thesis describes and analyzes implications of going from hypertext news to hypermedia news through a process of design, involving users and producers. As in any product development, it is difficult to conceive design of a novel news format that does not relate to earlier genres, and thus to antecedent designs. The hypothesis is that this problem can be addressed by explicitly taking a genre perspective to guide interaction design. This thesis draws on genre theory, which has previously been used in rhetoric, literature, and information systems. It is also informed by theories from humancomputer interaction. The methodological approach is a case study of the ELIN project, in which new tools for online hypermedia newspaper production were developed and integrated. The study follows the project from concept design to interaction design and implementation of user interfaces, over three years. The thesis makes three contributions. Firstly, a genre perspective on interaction design is described, revealing broadly in what respects genre affects design. Secondly, the online newspaper genre is described. Based on a content analysis of online newspaper front-pages, and interviews with users and producers, genre specific design recommendations regarding hypertext news front-page design are given. A content analysis of Swedish online newspapers provides a basis for a design rationale of the context stream element, which is an important part of the news context on article pages. Regarding hypervideo news, design rationale is given for the presentation of hypervideo links, in the context of a hypermedia news site. The impact on news production in terms of dynamics of convergence is also discussed. Thirdly, the design processes in cooperative scenario building workshops are evaluated, regarding how the users and producers were able to contribute. It provides implications and lessons learned for the workshop phase model. A discourse analysis also reveals important facilitator skills and how participants relied on genre in the design process.
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| 8. |
- Persson, Per-Arne, 1947-
(författare)
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Bringing power and knowledge together : information systems design for autonomy and control in command work
- 2000
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- THIS THESIS PRESENTS an empirical ethnographic study that has been conducted as fieldwork within army command organizations, leading to a qualitative analysis of data. The title of the thesis captures the contents of both command work and research, both domains being affected by new technologies during a period of drastic changes in the military institution. The overriding research question was why efforts to implement modern information technology are so slow, costly, and why the contribution from the output as regards higher control efficiency is so uncertain. Two cases will be described and analysed. One is a meeting and the other is the development of a computer artefact. Based on these two cases, the study suggests that social value and not only rational control efficiency defines what is applied, both in the development process and in practice. Knowledge and power, expertise and authority, represented by experts and formal leaders have to be brought together if the work is to be efficient. Both knowledge from research and information technology will be rejected, if considered irrelevant. I have called this applying a rationality of practice.From the case analysis it can be said that command work is not ordinary managerial work. Rather, it is a kind of design work, dynamic and hard to define and control. Command work is knowledge-intensive; it designs and produces symbols. Therefore it is very flexible and involves interpretation and negotiation of both its content and products. The most important symbol is the Army, which must be visible and credible, built from real components.Command work is pragmatic and opportunistic, conducted by experts in the modern military command structure who transform the operational environment, and control it through controlling actions. In that respect autonomy, a prerequisite to meet evolving events—frictions—and power become core issues, interchangeable goals and means for flexible social control, in cybernetic terms variety. Key concepts are social value, function and visibility. Actors must be visible in the command work, and make work visible. Consequently, when designing control tools, such as information systems, the design challenge is to reconcile dynamic and pragmatic demands for power, autonomy and control with demands for stability. Such an organization becomes a viable system, one that can survive, because there is no conflict between its mind and physical resources. In operational terms, this means having freedom of action. The prerequisite to achieve this is one perspective on knowledge and information and that information systems match the needs growing from within the work because work builds the organization.
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| 9. |
- Thörn, Christer, 1979-
(författare)
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On the Quality of Feature Models
- 2010
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Variability has become an important aspect of modern software-intensive products and systems. In order to reach new markets and utilize existing resources through reuse, it is necessary to have effective management of variants, configurations, and reusable functionality. The topic of this thesis is the construction of feature models that document and describe variability and commonality. The work aims to contribute to methods for creating feature models that are of high quality, suitable for their intended purpose, correct, and usable.The thesis suggests an approach, complementing existing feature modeling methodologies, that contributes to arriving at a satisfactory modeling result. The approach is based on existing practices to raise quality from other research areas, and targets shortcomings in existing feature modeling methods. The requirements for such an approach were derived from an industrial survey and a case study in the automotive domain. The approach was refined and tested in a second case study in the mobile applications domain.The main contributions of the thesis are a quality model for feature models, procedures for prioritizing and evaluating quality in feature models, and an initial set of empirically grounded development principles for reaching certain qualities in feature models.The principal findings of the thesis are that feature models exhibit different qualities, depending on certain characteristics and properties of the model. Such properties can be identified, formalized, and influenced in order to guide development of feature models, and thereby promote certain quality factors of feature models.
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