| 1. |
- Davoudi, Sara, et al.
(författare)
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Preconditions of Coordination in Regional Public Organizations
- 2024
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 26:4, s. 988-1012
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- Involving several levels ranging from policy-making to service delivery, the coordination of regional public organizations is a complex matter. This paper explores how relational preconditions affect regional public organizations’ coordination activities and outcomes. A model is developed that links relational preconditions to coordination outcomes. Even though the coordination mechanisms and instruments are used, the coordination outcome might vary based on the individuals and the relationships among individuals. This study suggests that the use of coordination mechanisms and in turn coordination outcome, is affected by the individuals’ personal beliefs and personal relationships as well as trust in the vertical organization.
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| 2. |
- Engen, Marit, et al.
(författare)
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Continuing the development of the public service logic : a study of value co-destruction in public services
- 2021
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 23:6, s. 886-905
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Tidskriftsartikel (refereegranskat)abstract
- This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction.
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| 3. |
- Högström, Claes, et al.
(författare)
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Relevant and Preferred Public Service : A study of user experiences and value creation in public transit
- 2016
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Ingår i: Public Management Review. - : Informa UK Limited. - 1471-9037 .- 1471-9045. ; 18:1, s. 65-90
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Tidskriftsartikel (refereegranskat)abstract
- When public service success is dependent upon creating value that attracts users, public managers can benefit from adopting private sector principles. This article draws on the theory of attractive quality and strategic management research to focus on the theoretical and managerial implications of how organizations' resource allocations affect user experiences. The present study shows how public transit organizations' achievement of twenty-five different service requirements affected their offerings' relevance and preference among 930 users. This article increases the understanding of how strategic choices and prioritization between various service requirements affect both the effectiveness and efficiency of (public) service offerings.
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| 4. |
- Skålén, Per, 1972-, et al.
(författare)
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Conflicts over public value within public service ecosystems : A strategic action field approach
- 2024
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045.
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, strategic action field theory and public value theory are utilized to develop knowledge about conflicts over public value in public service ecosystems (PSEs), with disabled people’s striving for independent living serving as an illustration. Five propositions are developed to show how conflicts in PSEs i) are centred around public value, ii) occur between incumbents and challengers, iii) implicate social skills, iv) are triggered by exogenous shocks, and v) eventually settle. This paper also responds to calls for research on theory building about PSEs by integrating public value with public service logic (PSL) and conceptualizing power in PSL.
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| 5. |
- Trischler, Jakob, et al.
(författare)
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Advancing Public Service Logic : moving towards an ecosystemic framework for value creation in the public service context
- 2023
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Ingår i: Public Management Review. - : Routledge. - 1471-9037 .- 1471-9045.
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Tidskriftsartikel (refereegranskat)abstract
- This paper argues that the theoretical foundation for studying the ecosystemic nature of value creation is lacking within the public service logic (PSL). To address this limitation, the paper uses a theory synthesis to clarify service-related key concepts and develop four premises that position PSL as an ecosystemic framework. These premises 1) position PSL as a mid-range theoretical framework, 2) propose the service ecosystem as an analytical framework, 3) define service (not services) as the basis for PSL, and 4) acknowledge the mediating role of the public service organization in value co-creation. Research directions guide the future development of PSL.
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| 6. |
- Trischler, Jakob, et al.
(författare)
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Citizens as an innovation source in sustainability transitions - linking the directionality of innovations with the locus of the problem in transformative innovation policy
- 2023
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 25:11, s. 2093-2115
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Tidskriftsartikel (refereegranskat)abstract
- This article argues that citizens play a key role in sustainability transitions: Citizens have unique knowledge on why social problems occur and experiment with possible solutions to these problems. Yet transformative innovation policy - a policy frame that promotes socio-technical systems change - is guided by a producer-centric innovation paradigm, which focuses on technological breakthroughs rather than social changes driven by citizens. By drawing on multiple research fields, and by using the example of household food waste, this article challenges this paradigm and asserts that addressing sustainability challenges requires a policy frame that defines citizens as an innovation source.
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| 7. |
- Trischler, Jakob, et al.
(författare)
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Co-design : From expert- to user-driven ideas in public service design
- 2019
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 21:11, s. 1595-1619
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Tidskriftsartikel (refereegranskat)abstract
- While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by applying a co-design framework during the ideation stage of six public service design projects. The findings provide insights into (a) recruiting and sensitizing suitable service users, (b) conditions enabling users to co-design ideas, and (c) requirements for implementation of user-driven ideas. The article contributes an approach that shifts public service design away from an expert-driven process towards enabling users as active and equal idea contributors. © 2019, © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
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| 8. |
- Trischler, Jakob, et al.
(författare)
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Design for experience : a public service design approach in the age of digitalization
- 2022
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 24:8, s. 1251-1270
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Tidskriftsartikel (refereegranskat)abstract
- This article contributes a novel approach to public service design in the age of digitalization. Termed 'design for experience', this approach builds on developments in the fields of digitalization, user experience, and service design, as well as the integration of the service ecosystem concept. 'Design for experience' aims to facilitate value propositions that support public service users to co-create value in their lifeworlds. Achieving this requires a multi-level approach because a user's value creation process is embedded in a multi-actor configuration and governed by institutions. A conceptual framework is offered, alongside guidance in applying the 'design for experience' approach.
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| 9. |
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