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- Eriksson, Erik, 1977-, et al.
(författare)
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Collaborative Public Management : Coordinated Value Propositions among Public Service Organisations
- 2020
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 22:6, s. 791-812
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Tidskriftsartikel (refereegranskat)abstract
- Drawing from collaborative public management, this article seeks to contribute topublic service logic by focusing on what precedes the public service user’s realizationof value: the value proposition. A new care model for elderly people with multiplechronic diseases shows that coordinators with an inter-organizational mission, ver-tical and horizontal supporting structures, trust established through relationships,and recognition of service systems’embeddedness in social systems are pivotal forthe ability of public service organizations to develop coordinated value propositions.The contribution to policy and practice is an increased understanding of a coherent,rather than fragmented, welfare system for users/citizens.
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2. |
- Eriksson, Erik, 1977-, et al.
(författare)
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The ‘service turn’ in a new public management context : a street-level bureaucrat perspective
- 2023
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Ingår i: Public Management Review. - : Taylor & Francis Group. - 1471-9037 .- 1471-9045.
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Tidskriftsartikel (refereegranskat)abstract
- It is increasingly argued that public management should build on a service logic instead of the prevailing manufacturing logic of New Public Management (NPM). Drawing from three cases in Swedish public healthcare, key features of a service logic such as value creation, co-production, and collaboration are prominent in formal documents and everyday talk. However, the 67 interviews in this study reveal that the service logic ideal is practically unreachable in a context impregnated by NPM. Instead, we suggest that street-level bureaucrats often need to address service logic expectations (public values, relationship-building, etc.) using an NPM logic (measurements, control, etc.).
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3. |
- Liff, Roy, 1951, et al.
(författare)
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Experts' contribution to strategy when strategy is absent. A case study of quality experts in hospitals
- 2021
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Ingår i: Public Management Review. - : Informa UK Limited. - 1471-9037 .- 1471-9045. ; 23:9
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Tidskriftsartikel (refereegranskat)abstract
- This study investigates how new categories of experts can contribute to strategy development in public organizations. Interplay between managers and experts was analysed using principal-agent theory, stewardship theory, and partnership theory, each assigning the experts different kinds of strategic contribution. Results show that experts may contribute to an iterative and emergent strategy process as stewards through a consultative process method that lets the means guide the goals. Experts' knowledge of what other actors in the organization perceive as important guides the experts' application of the technical methods and processing.
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